Our Channel Management feature is extremely powerful and can greatly simplify your channel advertising. Learn how it works by reading our Channel Management Overview article. The most powerful part of our Channel Management is the API Integrations we have with certain channel partners.
As of January 29, 2025, OwnerRez has released a Listing Sync connection with Booking.com (BDC) as a private beta. To participate in this BDC private beta, your property sync must be set to "everything."
OwnerRez recommends that users with new Booking.com connections review both the Booking.com Property Verification and Payments and Booking.com Messaging support articles.
Booking.com allows either individual room listings or whole-house bookings, but not both for the same property.
- What is synchronized?
- Setup
- Change Property Mappings
- Change Sync Mode to Everything
- Payment information
What is synchronized?
Our integration pushes all your property listing content to Booking.com (BDC). BDC sends guest booking data and payment information directly into OwnerRez.
Users can also view their Property page score from BDC by navigating to their Booking.com channel (Settings > Channels > API Integrations > their Booking.com channel > Properties tab > right-side Actions dropdown list > Check Status.
Property Information
- Amenities
- Availability
- Check-in time
- Check-out time
- Children - yes/no only
- Descriptions
- Damage Protection
- Infants
- Latitude
- Long stay if Maximum Nights set to greater than 30 nights
- Longitude
- Minimum age suitability
- Number of floors
- OwnerRez ID number (i.e., OPR#)
- Pets allowed - yes/no only, no multiples/counts
- Photos
- Property Category
- Property Name
- Property type
- Rates
- Rules
- Security Deposits (Amount, Collect when)
- Smoking suitability
Amenities
- Air conditioning
- Baby safety gates
- BBQ facilities
- Beach
- Bicycle rental
- Billards
- Board games/puzzles
- Bowling
- Breakfast in room
- Canoeing
- Carbon monoxide detector
- Casino
- Children's playground
- Concierge
- Cycling
- Daily Housekeeping
- Diving
- Elevator
- Facilities for disabled guests
- Family rooms
- Fire extinguishers
- First aid kit available
- Fishing
- Fitness centre
- Games room
- Garden
- Golf course
- Guest accommodation is disinfected between stays
- Heating
- Hiking
- Horse riding
- Hot tub/Jacuzzi
- Indoor fireplace
- Indoor play area
- Laundry
- Linens, towels and laundry washed in accordance with local authority guidelines
- Lockbox key collection at the property
- Massage
- Mini golf
- Policies
- Safety deposit box
- Sauna
- Skiing
- Smoke alarms
- Snorkelling
- Solarium
- Spa facilities
- Sun terrace
- Table Tennis
- Terrace
- Water park
- Windsurfing
Setup
When you begin this Booking.com (BDC) connection, you'll want to be logged into your BDC account in another tab or browser window
You can connect OwnerRez to the Booking.com (BDC) Listing Sync directly by navigating to Settings > Channels > API Integrations > + Create a Channel > Connect Booking.com.
In the Credit Card Payments section, you'll configure your BDC payment mode, Security Deposit, Credit Card failures, and Pending Bookings.
Next, you'll determine the Booking Window & Duration, Rate Adjustment if any, and click Save.
On the Instructions tab, click on the Connect to Booking.com button.
Sign into your BDC account and click Next. If you are not already logged in, you may have to complete the verification process.
After you are logged in, click on Go to Booking.com extranet.
In the BDC extranet, you'll be asked to confirm your property's location by clicking on Confirm location.
Upload your property video to Confirm your property location.
You'll also have to Complete Booking.com's Know Your Partner (KYP) form by clicking on "Go to compliance centre."
Cancellation Policies
Your BDC host payments are closely tied to settings you configure in your BDC cancellation policy and prepayment preferences, as scheduled payments occur on the last day before cancellation. OwnerRez recommends that you verify your BDC cancellation policy and prepayment preferences directly by logging into your Booking.com extranet > Property > Policies.
If you want to offer a partially refundable cancellation policy, select Yes in the Cancellation Preference section and determine "How long before arrival can the guest cancel free of charge?"
If you don't wish to offer any free cancellation period, select No in the Cancellation Preference section.
Whether you offer a free cancellation period or not, be sure to select the amount the guest will be charged for cancellation.
Prepayment Preferences
Set your guest Prepayment preference by logging into your Booking.com extranet > Property > Policies > Prepayment preference and selecting No for no guest payment in advance or Yes for guest prepayments collected by Booking.com, to ensure the guest's scheduled payment occurs on the day prior to cancellation.
Also, see Booking.com's Setting up a prepayment policy support article.
Pre-authorization Preferences
If you authorize Security Deposits, OwnerRez recommends that you also complete the Pre-authorization Preferences by logging into your Booking.com extranet > Property > Policies > Pre-authorization Preferences and selecting Yes for the "Do you ever pre-authorize guests' credit cards before arrival?" Add the currency amount and select "After free cancellation ends."
Property > Policies > Pre-authorization Preferences and selecting Yes for the "Do you ever pre-authorize guests' credit cards before arrival?" Add the currency amount, select "After free cancellation ends" and Save.
Also, see Booking.com's How to set up pre-authorization for guests’ credit cards support article.
Change Property Mappings
The next step in your Booking.com integration is to Change your Property Mappings for your Booking.com Properties in OwnerRez.
After your properties are mapped, your BDC connection will be listed on the API Integrations Channels tab.
Change Sync Mode to Everything
After you have completed the Change Property Mappings process, you'll need to verify your Booking.com (BDC) sync mode. Your property sync must be set to "everything" to participate in this BDC private beta.
The required Everything sync mode includes all property content, rates, rules, availability, quotes, and bookings (and anything else that can be synced) that will be synced between BDC and OwnerRez for this property.
You can verify your BDC sync mode by navigating to your BDC API connection > Properties tab > Change Property Mappings > Change Sync Mode.
Then, on the Change Booking.com Sync Mode page, select Everything and Save.
Payment information
Guest payment information, generally including the last four digits of the guest's credit card, will be sent directly to OwnerRez from Booking.com (BDC) at the time of booking.
For complete host payment information, see the various types of Booking.com payments section of the Booking.com Property Verification and Payments support article. As the host, it's imperative that you verify your property on BDC as soon as possible as this can affect how you will receive payment from BDC.
If you are a new BDC host, your property may be set to Pay on Arrival. While your guest's credit card information will be displayed on the individual booking, the guest's scheduled payment won't actually occur until the last day before cancellation.
Lucky new BDC hosts may be able to set their property to Payments by Booking.com, which gives them more payment flexibility.