5.0 stars
By Yavuz C., Property Manager, 13 properties
– written on
Trustpilot
I am using OwnerRez for 10+ properties for over 6 years now. I used other PMS in the past and feature wise and price wise, that is the best PMS you can get.
The functionality is almost limitless with API integrations (Airbnb, VRBO, BDC and tons more), guest communication (API, SMS, email), Property Management and Statements, door lock integration, free rental agreement e-signature, payment integrations, dynamic pricing integrations and much more. Wordpress integration using their free widgets is flawless and fast. You can also use their hosted website at extra cost if you're not tech savvy.
UX may be difficult at first, but you will get used to it very quickly when you begin using it.
Support and help documentation are great. They almost explain everything step by step. Support is responsive when you still need help, and tons of discussions on Unofficial Facebook group.
We automated everything and saves us a lot of time in managing our units. The templates with dynamic fields, triggers to send them out are 100% flexible.
Downtime is great, probably out for a few hours every year but that is over 99% availability.
My experience with OwnerRez has been positive. I have found the help I received from Adrielle to be excellent (give her a raise!). So much so, that I asked for her on my additional properties.
I love that OwnerRez is so robust and offers the opportunity to more easily manage bookings, communications, and pretty much everything I need regarding our vacation rental properties. I also loved that I could pay OwnerRez and get a person through proconnect (Adrielle) who was very knowledgeable to help me get the property set up without making any mistakes or forgetting important things. She was so knowledgeable about OwnerRez and also about the typical procedures, expectations, and mindset on how to run a vacation rental. I give Adrielle 10 stars. I work a couple of different jobs, and she kept me on track.
Sometimes help articles are not as easy to locate. Sometimes this is due to the fact I don't know the name of the functional feature I am looking for. Maybe my fault but there is a lot to learn. Would love to see a bootcamp virtual training regularly built on the rollout of new features and addressing some of the more difficult processes or questions.
5.0 stars
By Sean M., Homeowner, 1 property
– written on
Capterra
Its capability to integrate with the short term rental sites
That it doesn't have a true app. The other option seems to work fine
5.0 stars
By Verified Reviewer
– written on
Capterra
OwnerRez is affordable and offers many integrations that work for our business.
We have been extremely satisfied with OwnerRez. After transitioning from another software, Jen provided assistance with the ProTransfer and ProConnect services, making the process seamless. We highly recommend utilizing these services from the start for a smooth and efficient setup. OwnerRez has proven to be the perfect solution for our needs, and we recommend it to others.
OwnerRez doesn't have a phone number to call and talk with someone. However, you can schedule a meeting with one of the OwnerRez team members which is good.