5.0 stars
By Clarissa H., Homeowner, 6 properties
– written on
Capterra
Reasons for Choosing OwnerRez: OwnerRez had a long-time, reputable track record of good performance, expressed by other vacation rental owner/managers to be a reliable PMS.
OwnerRez is a great PMS for our six properties with the ability to manage everything in one place. We are slowly working through the last bits of set-up, but so far, the automation of a signed rental agreement and payment taken at the time of booking is already helping with our workload for direct bookings. we love the ability to customize most everything and set triggers and automation of many tasks. There is probably more that the software can do for us that we'll learn about as time goes on. Thank you, OwnerRez!
There is a steep learning curve at times due to the extensive customization available, but that only speaks to the software's robust capabilities. The Support Center, Forums, and even an unofficial OwnerRez Facebook group quickly resolve questions. In the event that tech support is necessary, they are responsive via email and detailed in their explanations - super helpful!
5.0 stars
By Jennifer H., Homeowner, 1 property
– written on
Capterra
The onboarding process is wonderful. The support videos are wonderful. I love the webinars. They are continuously improving their system....which is pretty wonderful to begin with!
The system is very powerful and does way more than I expected. So the onboarding process is very helpful to getting started. I'm very happy with my choice to go with OwnerRez for my STR listings and direct booking.
OwnerRez is very powerful. I feel like they have a solution for everything. But it takes time and patience to learn the system.
5.0 stars
By Meghan B., 1 property
– written on
Trustpilot
I love the support. I am just starting out and it seems like the company truly cares about their clients. They have been so helpful and are so knowledgeable about their product. I messed up my email at the very start and it was such an easy fix. I really cannot express how important that support is.
It is definitely a lot having never used a PMI system before. It is new to me, but they have helped every step of the way and always answer my million questions. They have taken me step by step and they understanding in how overwhelming it can be to someone like me.
I have done other trials with other companies and OwnerRez is the only one that has made me feel like I can get it down and really understand how it works. I have a lot more to learn, but I am excited and grateful for their support.
5.0 stars
By Chris R., Homeowner, 3 properties
– written on
Capterra
Fantastic. OwnerRez Representative was Amazing!! We are very excited about how much time we are going to save with the automations.
The automations are amazing. Going to save us so much time!!
The setup process does take a while, but it's so worth it in the end.