OwnerRez Vrbo channel-integrated users who are on the Pay-Per-Booking (PPB) model are charged booking commissions at the end of each month. OwnerRez's Vrbo Commission import tool helps users import Vrbo booking fee commissions via a Comma-Separated Values (CSV) file.
Comma-Separated Values (CSV) files are delimited text files that use a comma to separate values. Each line of the file is a data record consisting of one or more fields, separated by commas.
Download Vrbo CSV File
Vrbo provides the CSV files on the first of each month detailing the previous month's Vrbo booking fee commissions. Users can find and download the CSV files by logging in to their Vrbo Owner Dashboard (computer only), navigating to Payments (left sidebar) > Statements and reports > Booking Invoices tab > Downloads column > kebab menu (3 vertical dots) > Download CSV.
Import Vrbo Commissions
To import the Vrbo CSV file, users will probably have to "unzip" or extract the file. Users can accomplish that by right-clicking their downloaded file and selecting Extract. Users will be asked to select a Destination and Extract Files. Again, click on Extract. The extraction process will create a folder in the selected destination with the same name (unless you named it something else during the extraction), containing the downloaded CSV file.
Vrbo cancellations will appear as a zero-line item on the Vrbo CSV file, and that row must be deleted before importing into OwnerRez, as it could cause import errors.
Head back to OwnerRez and navigate to Tools > Import/Export > From a Listing Site > Import Vrbo Commissions.
And to make it even easier, OwnerRez added the steps to complete the process on the import page.
Click the Choose File button and select the CSV file you downloaded from Vrbo to import the commissions. Hint: users may have to choose All Files from the drop-down list as shown below. Click on Open.
If successful, users will receive the "Import Successful" message. If not (and we hope that is not the case), there will be a list of CSV rows that were not imported with expanded information. Users can click on the Booking ID links to take them to the specific Booking > Transactions > Fees page.
In the specific Booking > Transactions > Fees section, users will see the Vrbo PPB Commission listed, in this case, $38.19.