Airbnb cohosts support property owners with the operational aspects of managing short-term vacation rentals, with the owner maintaining primary decision-making authority. Cohosting duties may include managing guest communication, such as responding to inquiries, sending check-in and check-out instructions, addressing guest concerns during their stay, restocking essentials to keep the property guest-ready, and ensuring a seamless guest experience.
For more on this topic, see our Cohosting vs. Property Management support article.
OwnerRez allows users with multiple Airbnb channel integrations connected to designate a specific primary host for messaging. There are two areas in the app where you can designate a specific primary host for messaging.
- Account > Preferences > Messaging > Send Airbnb Messages As
- Properties > specific Property > Listing Content > Channel Rules > Messaging > Send Airbnb Messages As
When cohosts are designated a specific primary host for messaging for a specific property (Properties > specific Property > Listing Content > Channel Rules > Messaging > Send Airbnb Messages As), all templates and triggers will be sent from that cohost.
OwnerRez will attempt to use the selected account for any Airbnb messages you manually send within OwnerRez. If your preferred account is not a participant in the conversation, OwnerRez will send your message as the primary host, if possible, or the first available host otherwise.