Our Channel Management feature is extremely powerful and can greatly simplify your channel advertising. Learn how it works by reading our Channel Management overview article. The most powerful part of our Channel Management is the API Integrations we have with certain channel partners like Airbnb.
When applying surcharges, Airbnb supports incorporating surcharges or fees that are passed to Airbnb and may be displayed separately or in your Airbnb property listing nightly rate. If a surcharge or fee cannot be categorized into one of the options below, it may not be included in your Airbnb property listing nightly rate.
Keep in mind that, generally, the more complicated your surcharge or fee, the less likely it will be applied correctly to your Airbnb listing.
This article guides you on configuring surcharges or fees for the Airbnb API integration. Ensure you set up surcharges before connecting your property to Airbnb through the API integration.
Restrictions
The following restrictions apply to ALL Airbnb surcharges.
- Conditions that include Seasons may result in unexpected results and are not recommended.
- Conditions that include Date Ranges may result in unexpected results and are not recommended.
- Only one Airbnb surcharge is allowed for each category (e.g., cleaning, resort, management, community/property association, linen, pet). If the user has multiple surcharges configured in each category, only one will be selected.
- Credit card surcharges configured to be placed below tax line items will not be honored by Airbnb and will instead be placed above the tax line items. For more information, see the Tax applicability section of the Charging a Credit Card Processing Fee support article.
- Conditions that include Minimum Night restrictions are not allowed unless it is a Cleaning fee category.
- Airbnb also only supports integer percentages, so any surcharge will be rounded up to the closest percent.
Surcharge Displays
Consider displaying your Airbnb surcharges as part of the rent display. Follow the instructions in the Include Surcharges in the Rent Display support article.
When an Airbnb guest views a quote, Airbnb will incorporate all of the following fees and display them in the nightly rate -- they do not show in an itemized breakdown. So the rates displayed to the guest shows the total of the following from OwnerRez:
- Nightly rate
- Channel rate adjuster
- Per night surcharges
- Matching per stay surcharges (except Linen), divided by the number of nights and added to the nightly rate
Airbnb displays your surcharges and fees to guests as follows:
| Fee name | Guest display (where each fee is included) |
|---|---|
| Additional Guest fee | Nightly price |
| Cleaning fee | Cleaning fee |
| Community/Property Association | Nightly price |
| Linen fee | Cleaning fee |
| Management fee | Nightly price |
| Pet fee | Nightly price |
| Resort fee | Nightly price |
Configuration
Due to Airbnb's surcharge limitations, it is sometimes easier to create and configure a surcharge or fee that only applies to your Airbnb listing while also having other surcharges that apply to direct bookings or other listing channels (e.g., Vrbo, etc.).
To create a surcharge fee that is specific to Airbnb, navigate to Settings > Pricing > Surcharges > + Create Surcharge > Conditions > + Add Condition > Applicability > Listing Site > is > One Of > Airbnb.
Specific Fees
Additional Guest Fees
Additional guest surcharges or fees are supported by Airbnb with the following distinctions.
- The surcharge Category must be set to "Additional Guest Fee."
- Airbnb doesn't distinguish between Adults and Children.
- Airbnb only accepts whole dollar amounts for this fee, so the surcharge will be rounded up to the nearest dollar.
- Only flat per-guest, per-night fees are allowed.
- No percentages and no per-stay surcharges are allowed.
- Additional guest fee surcharges may be slightly off when displayed on Airbnb.
- OwnerRez calculates the surcharge by multiplying the surcharge amount by the "for every #" criteria. For example above, the surcharge would be applied as $50 for 3 guests and $100 for 4 guests.
Although they are visible in OwnerRez, the additional guest surcharges or fees are added directly to the nightly rate pushed and are not listed separately in the Airbnb quote shown to the guest as outlined above.
Cleaning Fees
Both regular cleaning fees and short-stay cleaning fees are supported by Airbnb with the following distinctions.
- The surcharge Category must be set to Cleaning Fee.
- Users can have both a regular Cleaning Fee as well as a Short-term Cleaning fees.
- Regular Cleaning Fees should be configured with the following Condition.
- Number of Nights > is > Greater Than > 2 Nights.
- Short-term cleaning fees are allowed for stays of 2 nights or less and should be configured with the following Condition.
- Number of Nights > is > Less Than or Equal To > 2 Nights.
- Short-term cleaning fees must be less than the regular cleaning fee.
- Only flat fees are supported. No percentages.
- Only per-stay fees are supported, Not per night.
- Only one cleaning fee will be charged.
Cleaning fees or surcharges are displayed and listed separately as Cleaning Fees in the Airbnb quote shown to the guest as outlined above.
Linen Fees
Linen surcharges or fees are supported by Airbnb with the following distinctions.
- The surcharge Category must be set to Linen Fee, Bed Linens, or Bath Linens.
- Only per-stay linen fees are allowed.
- Only flat fees are supported. No percentages.
Linen fees or surcharges are displayed and included in the Cleaning Fees in the Airbnb quote shown to the guest as outlined above.
Pet fees
You can configure a pet fee that applies to Airbnb just like any other channel. Users will also want to note a couple of things that are unique to Airbnb pet fees.
- The surcharge Category must be set to "Pet Fee."
- Per pet, per stay, Pet fees are allowed.
- Per pet, per night, Pet fees are allowed.
- Airbnb requires your pet fee to be no higher than your lowest nightly rate - so at most, you can charge the cost of one additional night as a pet fee.
- Only flat fees are supported. No percentages.
- Pet fees must include a multiplier (e.g., such as "Pet > for every 1 above > 2 > up to Property Max").
- In your property description and house rules, note any limitations or additional fees for additional pets and provide any relevant "Pet policy details."
- Pet fees are not enumerated separately like cleaning or service fees. It is added to the nightly rate like management, resort, and other types of fees. If you want to double-check that your pet fee is working, first select some nights without any pets and record the nightly rate. Then select a pet and compare the new nightly rate. You should see the price per night increase exactly by the amount of your pet fee.
- Configuring additional pets in batches, such as for every two pets above X using the multiplier, will result in incorrect pet fees being passed to Airbnb.
Although they are visible in OwnerRez, the pet surcharges or fees are added directly to the nightly rate pushed and are not listed separately in the Airbnb quote shown to the guest as outlined above.
Pet Fee Examples
A couple of common Pet Fee configurations include the following.
Per Pet Per Stay: Charges per pet per stay. If you want to charge per pet per stay, set the multiplier to Pet every 1 above 0 to property max and apply it to Per Stay. This example will add $50 per pet ($100 for 2 pets, etc.) up to your property maximum per stay on Airbnb.
Per Pet Per Night: Charges per pet per night. If you want to charge per pet per night, set it to apply per night and the multiplier to every 1 above 0. On Airbnb, this configuration adds the pet fee for each pet per night. This example will add $50 per pet, per night ($100 for 2 pets, etc.) up to your property maximum per night on Airbnb.
Flat fee for all pets per stay: Charge one flat fee for all pets per stay. If you want to charge all pets per stay, set it to apply per stay with the Condition that the Number of Pets > is > Greater Than or Equal to > 1 pets. This example will add a flat $50 fee per stay for one or more pets on Airbnb.
Other Fees
Management
Management surcharges or fees are supported by Airbnb with the following distinctions.
- The surcharge Category must be set to Management.
- Fixed amounts are allowed for both per stay and per night.
- Percent of rent is allowed for per stay only.
- Percent of subtotal is allowed for per stay only.
- Per guest Management Fee surcharges are allowed per stay or per night.
Although they are visible in OwnerRez, the Management Fee surcharges are added directly to the nightly rate pushed and are not listed separately in the Airbnb quote shown to the guest as outlined above.
Resort
Resort surcharges or fees are supported by Airbnb with the following distinctions.
- The surcharge Category must be set to Resort Fee.
- Fixed amounts are allowed for both per stay and per night.
- Percent of rent is allowed for per stay only.
- Percent of subtotal is allowed for per stay only.
- Per guest Resort Fee surcharges are allowed per stay or per night.
Although they are visible in OwnerRez, the Resort Fee surcharges are added directly to the nightly rate pushed and are not listed separately in the Airbnb quote shown to the guest as outlined above.
Community / Property Association
Community / Property Association surcharges or fees are supported by Airbnb with the following distinctions.
- The surcharge Category must be set to Community / Property Association.
- Fixed amounts are allowed for both per stay and per night.
- Percent of rent is allowed for per stay only.
- Percent of subtotal is allowed for per stay only.
- Per guest Community / Property Association Fee surcharges are allowed per stay or per night.
Although they are visible in OwnerRez, the Community / Property Association Fee surcharges are added directly to the nightly rate pushed and are not listed separately in the Airbnb quote shown to the guest as outlined above.