Getting Started

The Basics
- About OwnerRez
- How It Works
- Requirements
- Costs & Fees
- Switching From a Different Vendor
- OwnerRez Announcements
- New Design 2024
- OwnerRez Status Page
- OwnerRez Read-Only Environment

Setting Up Your Account
- New Registration
- Required Personal Information
- Adding a Property
- Culture Configuration
- Setup Interview for Rates and Seasons
- Where's Everything Else?
- Setup Checklist

Supported Devices
- Mobile Phones and Tablets
- Installing on Android
- Installing on iOS

ProServices
- Overview
- ProConnect
- ProTransfer
- WebAssist
- Common Issues & Questions

Testing
- Why Test?
  - Overview
- Tools
  - Listing Quality Analyzer
- Rate Testing
  - Overview
  - Direct Rate Tester
- Calendar Testing
  - Overview
  - Imports To OwnerRez
  - Exports from OwnerRez
  - iCal Testing Video

Core Concepts

Overview
- Glossary/Definitions/Acronyms
- A Bird's Eye View
- Setting Up Direct Bookings
- Getting to your booking area

Bookings, Quotes, Inquiries
- Inquiries, Quotes, and Bookings Overview
- Send a Public Booking Link
- Why you should create quotes instead of bookings
- Quote and Booking Reservation Process
- Quotes Overview Video
- Changing Charges
- Creating, Sending & Converting Quotes
- Main Bookings Display
- Pending Bookings
- Quote Status Changes
- Extending a Stay
- Cancel, Change or Refund a Booking
- Collect Payments Manually
- Moving a Booking to a Different Property
- Blocking-off time
- Blocks vs $0 - $1 per Night Quotes and Bookings
- Delete Guest Credit Card
- Split Payments
- Multiple Payments
- Mid to Long Term Stays
- Open Rescheduling
- Instant Book vs. Request-to-Book
- Understanding a Booking & Its Parts

Damage Protection
- Damage Protection Overview
- Damage Protection Insurance Video
- Batch Update Existing Bookings
- Common Issues & Questions
- Enhanced Damage Protection Specific Questions

Data Management
- Exporting Data from OwnerRez
- Importing Outside Bookings

Deposits
- Overview
- Deposits, Fees and Adjustments
- Deposit Status and Finding/Filtering Deposits
- Historic Deposits Pre-July 2022
- Stripe and Lynnbrook Group Automatic Imports

Fields
- Field Codes
- Field Codes Walk-through
- Custom Fields
- Field Codes Common Issues and Questions
- Capture additional fields on booking and agreement signing

Form Messages
- Form Messages Overview
- Quote Acceptance
- Booking Review
- Booking Travel Insurance
- Guest Form Error Messages

Guests
- Guests Overview
- Creating new guest records
- Delete Guest Records
- Find, search and filter guests
- Separating or Merging Guest Records
- Problem Guests
- International Guests
- Guest Monitoring
- Email Blasts
- Proxy Email Addresses
- Tracking guest interactions through Google Analytics and Facebook Pixel

My Account
- Overview
- Billing
- Change Password
- Freezing Your Account
- Closing Your Account
- Affiliate Program
- Forgot your email address?
- Forgot your password?
- Ask for Help
- Notifications
  - Overview
  - Setup & Configuration
  - Email Notifications
  - Push Notifications

Privacy & Security
- Overview
- Frequently Asked Questions
- Privacy Policy
- Data Backups
- SSL Certificates
- Terms of Service
- Messaging Policy
- PCI Compliance
- Refund Policy
- Two-Factor Authentication

Properties
- Adding New Properties
- Listing Content - Starting from Scratch
- Amenities
- Availability Rules
- Descriptions
- Check-in & Check-out
- Disable or Re-enable a Property
- Apply Rules to Other Properties
- Combined properties with mutual blockoff/lockoff
- Sync Bookings to Google Calendar
- Third Party Communication Options
- Housekeeping Scheduling
- Photos Overview
- Create Rooms & Connect Photos to Rooms
- Adding Photos
- Bedroom & Bathroom Set Up
- Importing From Airbnb & VRBO

Rates
- Overview
- Seasons/Holidays and Rates
- Seasonal Rates
- Copying Seasons
- Spot Rates
- Rates Calendar
- Pricing Preferences
- Holidays
- Season Select
- Add-On Services
- Charging a Cancellation Fee
- Charging a Credit Card Processing Fee
- Discount Codes
- Length of Stay (LOS) Discounts
- Common scenarios for surcharges and discounts
- Additional Pricing Settings - Surcharges
- Additional Pricing Settings - Discounts
- Last-Minute Discounts
- Gap Management
- Batch Copy

Renter Agreements
- Renter Agreements Overview
- Request for Contact Info (real email address) and Signing

Reviews
- Overview
- Storing reviews by entering them manually
- Storing reviews by importing them in bulk via Excel
- Responding to Reviews
- Reviews from Direct Bookings
- Searching and exporting reviews
- Displaying Guest Reviews on Your Website
- Pushing Non-Vrbo Booking Reviews To Vrbo
- Automatic 5-Star Reviews
- Delayed Posting of Bad Reviews

Rules
- Property Rules Overview
- Booking Rules
- Cancellation Policies
- Common Issues & Questions
- Guest Rules and Restrictions
- Weekend Nights
- Property Level Rules
- Lead Time
- Minimum Nights
- Change Restrictions, Booking Window, Forced Gaps

Security Deposits
- Security Deposits Overview
- Security Deposit Holds
- Security Deposit Holds Common Issues & Questions
- Refundable Damage Deposits (RDD)

Tags
- Overview
- Add and Edit
- Use and Assign
- Search and Filter
- Tag Groups
- Tag Automations
- Common Issues & Questions
- Language Tags

Taxes
- Overview
- Additional Pricing Settings - Taxes
- Collecting Tax Information
- Configuring Taxes

Team Access
- Team Access Overview
- Portal User Access
- Portal Access Video
- Branded Portal
- Staff Member Access
- Team Notifications
- Branded Portal Setup

Technical Stuff
- Domain Names
- Public IP Addresses
- Subdomain Landing Pages

Theming
- Theming Overview
- Creating & Using Themes

Travel Insurance
- Travel Insurance Overview
- Travel Insurance Issues & Questions
- Travel Insurance Video

Channel Management

Channel Management
- Overview
- Identifier Mapping
- Technical Terms
- Third Party Managers
- Other OTAs and Channels

API Integrations
- Overview
- Preparing to go API
- Technical & Functional Differences
- Rate & Fee Differences
- Include Surcharges in the Rent Display
- Importing Existing Bookings
- Local Laws and Regulations
- Property Field Differences
- Per-Channel Rate Adjustments
- Property Field Quirks
- Manual Modes
- Unlink Channel Calendar
- Airbnb
  - Airbnb Overview
  - Airbnb Setup & Connecting
  - Airbnb Connecting API Video
  - Airbnb Common Issues & Questions
  - Request Airbnb Guest Contact Information
  - Airbnb Discounts
  - Airbnb inquiries, Special Offers, Request to Book, Pre-Approvals
  - Airbnb Surcharges
  - Airbnb Review Tags
  - Airbnb Taxes
  - Airbnb Transaction Sync
  - Bulk Recalculate Charges Tool
  - Airbnb Photos, Rooms & Amenities
- bnbfinder
  - bnbfinder Setup & Connecting
- Book Direct Forgotten Coast
  - Book Direct Forgotten Coast Setup & Connecting
- Booking.com
  - Booking.com Setup & Connecting
  - Booking.com Common Issues & Questions
  - Booking.com Messaging
  - Booking.com Property Verification and Payments
  - Booking.com Rates and Fees
  - Booking.com Reviews
- ECBYO
  - ECBYO Setup & Connecting
- Find Rentals
  - Find Rentals Setup & Connecting
- FLARBO
  - FLARBO Setup & Connecting
- Florida Rentals
  - FloridaRentals.com Setup & Connecting
- getawayGoGo
  - getawayGoGo Setup & Connecting
  - getawayGoGo Common Issues & Questions
- Glamping Hub
  - Glamping Hub Setup & Connecting
- Golightly
  - Golightly Setup & Connecting
- Google Vacation Rentals
  - Google Vacation Rentals Overview
  - Google Vacation Rentals Setup & Connecting
  - Google Vacation Rentals Common Issues & Questions
- Got2Go
  - Got2Go Setup & Connecting
- GuestSmiles
  - GuestSmiles Setup & Connecting
  - GuestSmiles Common Issues & Questions
- HomeToGo
  - HomeToGo Setup & Connecting
  - HomeToGo Common Issues & Questions
- Hopper Homes
  - Hopper Homes Setup & Connecting
- Houfy
  - Houfy Setup & Connecting
  - Houfy Common Issues & Questions
- LocalOTA
  - LocalOTA
- Monthly Rentals by Owner
  - Monthly Rentals by Owner & American Snowbird Setup & Connecting
- Nofie
  - Nofie Setup & Connecting
- Rentalz
  - Rentalz Setup & Connecting
- TripAdvisor
  - TripAdvisor Overview
  - TripAdvisor Setup & Connecting
  - TripAdvisor Common Issues & Questions
- Vrbo
  - Vrbo Overview
  - Vrbo Setup & Connecting
  - Vrbo Common Issues & Questions
  - Vrbo Connecting API Video
  - Vrbo API vs Vrbo non-API
  - Vrbo API Connection Auto-populated Expedia URLs
  - Vrbo Messaging
  - Vrbo Pay-Per-Booking (PPB) Commission File Imports
- Whimstay
  - Whimstay Setup & Connecting

Calendar Import/Export
- Overview
- iCal Import/Export Video
- Custom iCal Links
- Common Issues & Questions
- Vrbo guide
- Airbnb guide
- Booking.com guide
- TripAdvisor guide
- HomeEscape guide
- Houfy guide
- FloridaRentals.com guide
- ECBYO guide
- ALAVHR guide

Channel Bridge
- Overview
- Installing and Using
- What It Is & How It Works
- Bringing In Bookings From Channels
- Bringing In Reviews From Channels
- Updating to Latest Version
- Pushing rates to Airbnb and Vrbo
- When it's needed, by channel
- Common Issues & Questions

Listing Site Integration
- Integration Overview
- Regional Listing Sites
- Inquiry Import
- Inquiry parsing for emails using body text
- Inquiry parsing for emails using custom SMTP headers
- Listing Content Import
- Listing Content - Importing from Vrbo
- Custom Sources
- Connecting to Evolve

Integrations

Overview

Accounting
- Clearing
- Hostfi
- Owner Center
- QuickBooks by Intuit
- VRPlatform

Automation
- BeHome247
- Zapier

Business Intelligence
- Key Data
- MovingLake
- Quibble
- Rentamira
- TechTape

Devices
- GuestView Guide
- MasterMind · Tech
- Minut
- Ok2Charge
- StayFi
- WYND

Door Locks
- Overview
- Technical and Functional Differences
- Common Issues & Questions
- Schlage
- igloohome
- Hubitat
- Brivo
- eRentalLock
- i-checkin
- Jervis Systems
- Kaba/Oracode
- Lynx
- Manual Locks
- PointCentral
- RemoteLock

Dynamic Pricing
- Overview
- Beyond
- DPGO
- PriceLabs
- Rankbreeze
- Rategenie
- Rented
- Wheelhouse

Guest Communication
- Absolutely
- AIPEX
- Akia
- Besty AI
- ChargeAutomation
- Chekin
- DACK
- Duve
- Enso Connect
- Folio
- Guest Ranger
- Orana Stay
- Happy Guest
- HostAI
- HostBuddy AI
- RedCarpet Host
- RueBaRue
- SuiteOp
- The Host Co
- Touch Stay
- Trustd.ai
- Welcome Compass
- YourWelcome

Housekeeping Services
- Overview
- Breezeway
- Clyn
- EZcare
- Operto Teams
- ResortCleaning
- TIDY
- Turno

Insurance
- RentalGuardian [native]
- InsuraGuest
- Safely
- Superhog

QuickBooks
- Overview
- Setup & Connecting
- How Syncing Works
- Settings & Mappings
- Deposits
- Common Issues & Questions
- Batch Update Bookings
- Owner Payouts
- Booking Fee Expense Categories
- Reconciling Payments and Deposits Without Fees
- Product or Service Item Mapping

Websites
- Boostly
- CraftedStays
- Magnetic Strategy
- RealTech
- Webready

Other
- Stays Group

Messaging

Email Messaging
- Overview
- Email Templates and Triggers
- Autoresponders
- Create a pre-arrival email using email templates, triggers, and custom fields
- Email Template Library
  - Overview
  - Cleaner Reminder
  - Discount for gap nights - automatically up-sell the night before or after the booking to the guest
  - Inquiry Available Response
  - Offer Travel Insurance to All Guests After Booking
  - Arrival Day Email
  - Day of Week Reminder
  - Post Stay Email
  - Pre-Arrival door lock code for Schlage
  - Pre-arrival door lock code
  - Receipt/Billing Summary/Invoice
  - Reminder to Guest to Sign Rental Agreement
  - Reminder to Myself - RA Has Not Been Signed
  - Review Request
  - Second payment reminder
  - Vrbo Inquiry Response

Channel Messaging
- Overview
- Channel Messaging With Guests
- Channel Message Limitations

SMS Messaging
- SMS Overview
- SMS Overview
- Setup & Configuration
- SMS Common Issues & Questions
- SMS Segments Calculator

System Messages
- System Messages Overview
- Suspend Guest System Messages

Templates
- Templates Overview
- Channel Templates
- Email Templates
- SMS Templates

Template Types
- Guest Templates

Triggers
- Overview
- Setup & Configuration
- Common Issues & Questions
- Examples
- Library
  - Example - Inquiry Reply for Rule Violation
  - Example - Inquiry Reply for Unavailable Dates
  - Example - Inquiry Reply for Missing Information
  - Example - Inquiry Reply for Bookable Quote
  - Example - Quote Follow-up to Guest Who Started a Book Now on Your Personal Website
  - Example - Request Channel Guest for Contact Info and Sign Renter Agreement
  - Example - Request Channel Guest With Contact Info to Sign Renter Agreement
  - Example - Thank Your Guest, Who Booked on Your Website, for Booking Direct
  - Example - Notify Cleaning Staff of New Booking
  - Example - Notify Owner of New Booking
  - Example - Send Your Guest Who Booked on Your Website an Invoice or Receipt
  - Example - Send Booking Cancellation Notice to Channel Guest Without Contact Info
  - Example - Send Booking Cancellation Notice to Channel Guest With Contact Info
  - Example - Send Booking Cancellation Notice to Guest Who Booked on Your Website
  - Example - Notify Cleaning Staff of Cancellation
  - Example - Notify Owner of Cancellation
  - Example - Scheduled Quote Follow-up to Guest Who Started a Book Now on Your Personal Website
  - Example - Later Follow-up to Guest Who Started a Book Now on Your Personal Website
  - Example -Scheduled Preempted Quote Notification to Guest Who Started a Book Now on Your Personal Website
  - Example - Reminder to Yourself That Renter Agreement Has Not Been Signed
  - Example - Offer Travel Insurance to Channel Guest Without Contact Info
  - Example - Offer Travel Insurance to Channel Guest With Contact Info
  - Example - Offer Travel Insurance to Guest Who Booked on Your Website
  - Example - Offer Discounted Gap Night to Channel Guest Without Contact Info
  - Example - Offer Discounted Gap Night to Channel Guest With Contact Info
  - Example - Offer Discounted Gap Night to Guest Who Booked on Your Website
  - Example - Offer Deeply Discounted Gap Night to Channel Guest Without Contact Info
  - Example - Offer Deeply Discounted Gap Night to Channel Guest With Contact Info
  - Example - Offer Deeply Discounted Gap Night to Guest Who Booked on Your Website
  - Example - Send Arrival Information to Channel Guest Without Contact Info
  - Example - Send Arrival Information to Channel Guest With Contact Info
  - Example - Send Guest Arrival Information to Guest Who Booked on Your Website
  - Example - Notify Cleaning Staff of Special Prep for Upcoming Booking
  - Example - Notify Owner of Special Prep for Upcoming Booking
  - Example - Send Morning of Arrival Information to Channel Guest With Contact Info
  - Example - Send Morning of Arrival Information to Channel Guest With Contact Info
  - Example - Send Guest Morning of Arrival Information to Guest Who Booked on Your Website
  - Example - Remind Cleaning Staff About an Early Check-in and/or to Document the State of the Property
  - Example - Send Morning After Arrival Message to Channel Guest Without Contact Information to Ensure Everything is Alright
  - Example - Send Morning After Arrival Message to Channel Guest With Contact Information to Ensure Everything is Alright
  - Example - Send Morning After Arrival Message to Guest Who Booked on Your Website to Ensure Everything is Alright
  - Example - Remind Your Channel Guest Without Contact Info About Day of Week Task
  - Example - Remind Your Channel Guest With Contact Info About Day of Week Task
  - Example - Remind Guest Who Booked Through Your Website About Day of Week Task
  - Example - Send Departure Information to Channel Guest Without Contact Info
  - Example - Send Departure Information to Channel Guest With Contact Info
  - Example - Send Departure Information to Your Guest Who Booked on Your Website
  - Example - Remind Cleaning Staff About a Day of Week Task
  - Example - Remind Cleaning Staff About the Next Cleaning Date
  - Example - Send Morning of Departure Info to Channel Guest Without Contact Info
  - Example - Send Morning of Departure Info to Channel Guest With Contact Info
  - Example - Send Morning of Departure Information to Guest Who Booked on Your Website
  - Example - Remind Cleaning Staff About Guest Departure/Scheduled Cleaning and Document the State of the Property
  - Example - Send After Departure Thank You to Channel Guest Without Contact Information
  - Example - Send After Departure Thank You to Channel Guest With Contact Information
  - Example - Send After Departure Thank You to Guest Who Booked on Your Website
  - Example - Send Your Departed Guest a Discount Code to Return

Suppressed Email Addresses
- Overview
- Blocked Email Domains

Verified Email Domains
- Overview
- Email From/Reply-To and Verified Sender
- Namecheap
- GoDaddy
- Wix

OwnerRez APIs

API for Apps
- Overview
- Authentication
- Sandbox Messaging
- OAuth Apps
- Webhooks
- Rate Limiting
- Creating Quotes and Bookings

API for Channel Integration
- Overview
- Setup & Configuration
- Enumerations
- Lodging Rate Fees, Discounts, & Taxes
- MOR Channel How Payments Work
- Example - Advertiser Index
- Example - Advertiser Booking Index
- Example - Advertiser Review Index
- Example - Availability
- Example - Availability Index
- Example - Booking Creation
- Example - Booking Modification
- Example - Booking Details
- Example - Query Booking Updates
- Example - Contact Index
- Example - Fast Availability
- Example - Listing
- Example - Listing Index
- Example - Lodging Configuration
- Example - Lodging Configuration Index
- Example - Lodging Rate
- Example - Lodging Rate Index
- Example - Quote
- Example - Review
- Example - Review Index

Payment Processing

Payment Processing
- Overview
- Overview Video
- Credit Cards
- Checks Overview
- Checks Video
- PayPal
- Custom Payment Video
- Custom Payment Options
- 3-D Secure 2.0 (3DS2)
- Common Issues & Questions
- Merchant of Record
- How to Handle Chargebacks
- Stripe Process Unsafely Warning
- PayPal versus Credit Card Processing
- PayPal Statement Name
- Why No Square, Venmo, or Zelle Support

Processors & Gateways
- The Whole List
- Recommended
- Changing
- Alternate Names
- Authorize.net
- Clover (formerly Payeezy)
- Converge
- Lynnbrook Group
- Lynnbrook Classic
- PayPal
- Plug'n Pay
- Stripe
- Vacation Rent Payment (VRP) by Yapstone
- Worldline

Property Management

PMv2
- Overview
- Setup & Configuration
- Common Issues & Questions
- PMv2 Upgrade
- Cohosting vs. Property Management
- Expenses
  - Overview
  - Setup & Configuration
  - Commission on Fee Expenses
- Statement Views
  - Setup & Configuration
  - Built-in Formula Columns
  - Custom Formula Columns
- Owner Statements
  - Overview
  - Setup & Configuration
  - Extra Bookings
  - Missing Bookings
- Owner Payouts
  - Owner Payouts
  - Direct Owner Payments
- PM Lock
  - PM Lock Overview
- PM Statements
  - Overview
  - Setup & Configuration

PMv1 (Legacy)
- Overview (Legacy)
- Setup & Configuration (Legacy)
- Common Issues & Questions (Legacy)
- Expenses (Legacy)
  - Expenses Overview (Legacy)
- Owner Statements (Legacy)
  - Overview (Legacy)
  - Extra Bookings (Legacy)
  - Missing Bookings (Legacy)
- Owner Payouts (Legacy)
  - Direct Owner Payments (Legacy)
- PM Lock (Legacy)
  - Overview (Legacy)

Reports

Reports (non-exhaustive)
- Date Range
- Available Nights Report
- Empty Units Report
- Payments Summary Report
- Bookings Detail Report
- Email List Report
- Line Item Pivot Report
- Taxes Detail Report
- Listing Site Fees Report
- Credit Card Processing History
- Insurance Detail Report

Websites

Hosted Websites
- Overview
- Add Video to Your Photos Video
- Add Video to Your Website
- Add a Virtual Tour to Your Website
- HTML Widgets
- Adding a Blog
- How to Add Custom Code
- Common Issues and Questions
- Hosted Website Customizations using CSS Magic
- Customizations for Footers
- Customizations for Headers
- Customizations Headers & Menus
- Create a Custom Page
- Create a Video Page
- Copy Your Existing Hosted Website
- Facebook Chat Plugin
- Facebook Sharing and Images
- Home Page
- Hosted Website Video
- Links
- Listing Site Tracking
- Multiple area searches
- Multi-Property Hosted Website Dynamic Photo Layout Option
- Hosted Website SEO Optimization
- Prominent Amenities
- Rates Display
- Redirect Back to Your Website After Booking
- Single to Multiple Property Website
- Going Live w/ Domain Name
- Setting DNS for GoDaddy
- Setting DNS for NameCheap
- Setting DNS for Squarespace Domains
- Tags
- Transitioning from my old site

Integrated Websites
- Overview

Property Sharing
- Setup & Configuration

Widgets
- Overview
- Setting up widgets for inquiries, bookings, availability, rates and reviews
- Adding Widgets to Weebly
- Adding Widgets to Wix
- Adding Widgets to WordPress
- Adding Widgets to WordPress Video
- Cross-Domain Analytics
- CSS Magic for Widgets
- Common Issues & Questions
- Fix 403 Error by Whitelisting in WordFence
- Prepopulating Widget Fields
- Website Widgets Video
- Widget Settings
- Adding Widgets to SquareSpace

WordPress Plugin
- Overview
- Common Issues and Questions
- Setup & Connecting
- Shortcodes
- WordPress Designers
- WordPress Plugin Video

Updates & Archives

Changelog
- 2025
  - Update January 22, 2025
  - Update January 15, 2025
  - Update January 8, 2025
- 2024
  - Update December 18, 2024
  - Update December 4, 2024
  - Update November 20, 2024
  - Update November 13, 2024
  - Update November 6, 2024
  - Update October 30, 2024
  - Update October 23, 2024
  - Update October 9, 2024
  - Update October 2, 2024
  - Update September 25, 2024
  - Update September 18, 2024
  - Update September 11, 2024
  - Update September 4, 2024
  - Update August 28, 2024
  - Update August 21, 2024
  - Update August 14, 2024
  - Update August 7, 2024
  - Update July 31, 2024
  - Update July 24, 2024
  - Update July 17, 2024
  - Update July 10, 2024
  - Update July 3, 2024
  - Update June 26, 2024
  - Update June 19, 2024
  - Update June 12, 2024
  - Update June 5, 2024
  - Update May 29, 2024
  - Update May 22, 2024
  - Update May 15, 2024
  - Update May 8, 2024
  - Update May 1, 2024
  - Update April 24, 2024
  - Update April 17, 2024
  - Update April 10, 2024
  - Update April 3, 2024
  - Update March 27, 2024
  - Update March 20, 2024
  - Update March 13, 2024
  - Update March 6, 2024
  - Update February 28, 2024
  - Update February 21, 2024
  - Update February 14, 2024
  - Update February 7, 2024
  - Update January 31, 2024
  - Update January 24, 2024
  - Update January 17, 2024
  - Update January 10, 2024
  - Update January 3, 2024
- 2023
  - Update December 20, 2023
  - Update December 6, 2023
  - Update November 29, 2023
  - Update November 22, 2023
  - Update November 15, 2023
  - Update November 8, 2023
  - Update November 1, 2023
  - Update October 25, 2023
  - Update October 18, 2023
  - Update October 11, 2023
  - Update October 4, 2023
  - Update September 20, 2023
  - Update September 13, 2023
  - Update September 6, 2023
  - Update August 30, 2023
  - Update August 23, 2023
  - Update August 16, 2023
  - Update August 9, 2023
  - Update August 2, 2023
  - Update July 26, 2023
  - Update July 19, 2023
  - Update July 12, 2023
  - Update June 28, 2023
  - Update June 21, 2023
  - Update June 14, 2023
  - Update June 7, 2023
  - Update May 24, 2023
  - Update May 17, 2023
  - Update May 10, 2023
  - Update May 3, 2023
  - Update April 26, 2023
  - Update April 19, 2023
  - Update April 12, 2023
  - Update March 30, 2023
  - Update March 22, 2023
  - Update March 15, 2023
  - Update March 8, 2023
  - Update March 1, 2023
  - Update February 22, 2023
  - Update February 15, 2023
  - Update February 10, 2023
  - Update February 3, 2023
  - Update January 27, 2023
  - Update January 12, 2023
  - Update January 4, 2023
- 2022
  - Update December 23, 2022
  - Internal Update December 16, 2022
  - Update December 16, 2022
  - Update December 15, 2022
  - Internal Update December 15, 2022
  - Update December 8, 2022
  - Update November 29, 2022
  - Internal Update November 29, 2022
  - Update November 23, 2022
  - Internal Update November 23, 2022
  - Update November 21, 2022
  - Update November 11, 2022
  - Internal Update November 11, 2022
  - Update November 1, 2022
  - Internal Update November 1, 2022
  - Update October 21, 2022
  - Update October 14, 2022
  - Internal Update October 14, 2022
  - Update October 9, 2022
  - Internal Update October 9, 2022
  - Update October 4, 2022
  - Update September 30, 2022
  - Update September 26, 2022
  - Update September 23, 2022
  - Internal Update September 23, 2022
  - Update September 15, 2022
  - Update September 12, 2022
  - Update September 6, 2022
  - Update August 25, 2022
  - Update August 12, 2022
  - Update August 5, 2022
  - Update July 29, 2022
  - Update July 12, 2022
  - Update July 1, 2022
  - Update June 21, 2022
  - Update May 24, 2022
  - Update May 17, 2022
  - Update April 26, 2022
  - Update April 18, 2022
  - Update April 11, 2022
  - Update April 4, 2022
  - Update March 21, 2022
  - Update March 8, 2022
  - Update February 21, 2022
  - Update February 14, 2022
  - Update January 31, 2022
  - Update January 17, 2022
- 2021
  - Update December 23, 2021
  - Update December 21, 2021
  - Update December 13, 2021
  - Update November 15, 2021
  - Update November 8, 2021
  - Update November 1, 2021
  - Update October 18, 2021
  - Update October 11, 2021
  - Update September 27, 2021
  - Update September 20, 2021
  - Update September 13, 2021
  - Update September 6, 2021
  - Update August 30, 2021
  - Update August 23, 2021
  - Update August 16, 2021
  - Update August 9, 2021
  - Update August 2, 2021
  - Update July 26, 2021
  - Update July 19, 2021
  - Update July 12, 2021
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  - Update May 10, 2021
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  - Update April 17, 2021
  - Update April 12, 2021
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  - Update March 29, 2021
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  - Update March 1, 2021
  - Update February 22, 2021
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  - Update January 25, 2021
  - Update January 11, 2021
- 2020
  - Update December 21, 2020
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  - Update November 30, 2020
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  - Update October 26, 2020
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- 2019
  - Update Dec 30, 2019
  - Update Dec 16, 2019
  - Update Dec 9, 2019
  - Update Dec 2, 2019

Email Blast Archive
- 2025
  - Jan. 15, 2025 - Webinar With HostBuddy AI Next Week!
  - Jan. 10, 2025 - Airbnb Bookings With Missing Per Night Guest Fees
  - Jan. 10, 2025 - Configuring Per Guest Per Stay Fees on Airbnb
  - Jan. 9, 2025 - Airbnb Bookings With Missing Per Night Guest Fees
  - Jan. 9, 2025 - OwnerRez 2024 Year in Review
  - Jan. 6, 2025 - Change to SpotRates Endpoint in V2 API
- 2024
  - Dec. 27, 2024 - New Airbnb Cancellation Policy Changes
  - Dec. 20, 2024 - Update on Booking.com iCal Feeds in OwnerRez
  - Dec. 18, 2024 - OwnerRez Quote and Inquiry Webhooks Now Available
  - Nov. 20, 2024 - OwnerRez setting will increase Airbnb bookings!
  - Nov. 18, 2024 - OwnerRez setting will increase Vrbo bookings!
  - Nov. 7, 2024 - Review your Vrbo API connection
  - Oct 31, 2024 - Damage Protection Changes for 10+ Bed Properties
  - Oct 7, 2024 - VRMA One Week Out
  - Sep 13, 2024 - VRMA One Month Out
  - Sep 9, 2024 - Redesigned Login, Google
  - Sep 5, 2024 - Children Allowed Rule

Updates & Archives » Changelog » 2025

Updated today

Update January 22, 2025

Updates

Redesign of Amenities property settings page
Redesign of Guest Conversation page
New Inbox Private Beta Coming Soon
- Add Activity Timeline panel
- Eliminate inbox flicker when switching threads on desktop
Vrbo Automatic 5-Star Reviews Private Beta Coming Soon
- Improve Vrbo review error handling
Bug fixes:
- Guest conversation template selection for multiple upcoming bookings
- Fix crash on property Accommodations page when accessibility amenity photo is not yet tagged before importing from Airbnb
- Fix Booking.com booking pending notification from using incorrect template content
- Fix Communication History "Opened" tooltip formatting
- Profile menu (three dots) not showing on smaller screens
- Stripe customer ID not recorded in guest forms when payment method changes midway
- Channel Bridge imports negative taxes as positive for Vrbo
- Message tooltip shows wrong date for paid in full event
- Schlage reports success shortly after failure
- Fix Igloo algoPin lock support for a particular user's lock type