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Configuring Per Guest Per Stay Fees on Airbnb
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Hi [first name]!
I'm reaching out because Airbnb has recently added support for “per guest per stay” fees to their Resort, Management, and Community/Association fees, so there's now a way to charge like this.
Quick Summary:
We noticed that you've got one or more additional guest “per stay” surcharges that are applicable to Airbnb and don't use the supported configuration. Airbnb doesn't support additional guest “per stay” fees, so that doesn't currently send through to Airbnb. Read below for options to fix this.
Full Details:
If you run the Listing Quality Analyzer you'll see this flagged as an error (see screenshot below). The way to resolve that error depends on what you’re attempting to do with the additional guests “per stay” fee.
You could have ended up with this configuration for a number of reasons, so here are the top possibilities with resolution steps…
Possibility #1: You meant this to be a “per night per guest” fee, not a “per stay per guest” fee.
If this is the case, adjust the configuration on the surcharge to apply per night instead of per stay:
Possibility #2: This surcharge was meant for other channels and not Airbnb.
If that’s the problem, edit the surcharge and add a listing site criteria that excludes Airbnb:
Possibility #3: You did mean for this to be a “per guest per stay” fee.
This hasn't worked in the past because Airbnb doesn't support additional guest fees that are “per stay”. However, they have recently added support for other types of fees to be set to “per guest per stay”.
To change to a different type of fee, edit that surcharge and choose a category of Resort, Management, or Community/Property Association. Note that Airbnb still only supports one surcharge per type of fee, so you can only have one in each category. So, if you already have a Management fee configured, for example, choose one of the other categories that you haven't yet used.
If you have other questions, reply to this email with the details, and we'll help you configure everything correctly.
This email is regarding the following accounts and surcharges.
Company Name and Airbnb Host ID:
Surcharges: