Meet Besty, your new autopilot AI assistant.
AI powered guest messaging, guest retargeting, and inquiry follow ups to maximize conversion. Auto-upsell gap nights, bookend nights, and early checkins. Real-time guest sentiment scores, conversation summaries, and instant translation. Advanced KPI dashboard to monitor messaging agent performance, ROI, and current/future stay guest sentiment. Whether you have 5 or 500+ listings, Besty only takes 5 minutes to set up.
Full control over AI messaging, whether you’d like to run autopilot 24/7 for all guests, inquiries, or on a specific time schedule (ex weekends or overnight). Autopilot will only respond if it’s 100% confident, otherwise it’ll notify your team with a draft response instead. If you’d like to keep full control, use Besty’s draft mode to edit/approve the responses to guests before they’re sent. Our mobile version makes responding to guests 10x faster, especially if you’re on the go.
Their AI engine learns how to respond to your guests by automatically building a knowledge base about each listing by pulling all the relevant data from OwnerRez to avoid any manual setup. You can also add as much additional information as you’d like (guidebooks, troubleshooting guides, SOPs) via our Host Notes section of the app. Risk-free 1 week free trial available to all OwnerRez users!
Steps for integration:
1. Navigate to this link app.getbesty.ai/signup and sign up using your email address and create a password.
2. Once signed up, select OwnerRez as your PMS.
3. An Authorization window will appear and you need to click Authorize Best AI.
4. Once authorized your listings will appear to allow you to choose which listings you want to enable for the free trial (this can be changed anytime post signup). Click start free trial to continue.
5. Once you’ve started your free trial, you’ll see a self-serve guided onboarding wizard to help you get all of our AI messaging and upselling features (revenue automation) features live. To learn more about all of Besty’s features below, check out their support docs here.
- Booking Booster: Boost revenue by offering guests discounted rates for extended stays automatically.
- Autopilot: Let AI handle guest messaging, putting it on autopilot for efficient communication.
- Early Check-In Upselling: Offer early check-ins to guests for an added fee, increasing revenue.
- Inquiry Winback: Automatically reconnect with guests who have inquired but not booked.
- Host Notes: Enhance AI with additional information not in your Property Management System (PMS).
What Data is Transmitted:
- Webhooks are used to sync data instantly
- Property data: All listing data from OwnerRez - such as description, amenities, checkin/checkout instructions, etc. - to answer guest questions
- Reservation data: All reservation data - such as guest name, dates, status, etc. - to answer guest questions and send upsells
- Message sending and receiving