Booking.com Rates and Fees

• Configured in OwnerRez, and sent to Booking.com automatically
• Must be configured in Booking.com
  • Cancellation Policy
  • Fees and Security Deposits
  • Property Images
  • Cleaning Fees
  • Taxes
  • Discounts
  • Guest Prepayment
• Additional Rate Plans
• Resetting Rates
• Booking.com Fees/Commissions

Configured in OwnerRez, and sent to Booking.com automatically

• Nightly Rates, including minimum-night settings. This will be the nightly base rate, plus any per-night or % surcharges/discounts. OwnerRez displays all charges sent by Booking.com but unfortunately, they will appear in one rate line and include the following:
  •  Any discounts including Booking.com's Genius Loyalty Program, mobile app, promotions (LOS, early bird, last minute), guest fees, children fees, etc. All of that goes into a single rate line. The only things that are broken out on separate lines are taxes and other per-stay fees such as cleaning etc.
  • Things like last minute discounts in OwnerRez will be pushed over to Booking.com and included in the rates - they won't appear listed separately, but their effect will be included in the rate as displayed.
• Per-guest fee (surcharge with a guest multiplier) in accordance with the number rules set in OwnerRez.

Must be configured in Booking.com

Cancellation Policy

Users must configure their cancellation policy directly in Booking.com (BDC). See BDC's Set up your cancellation policies support article.

Fees and Security Deposits

These are found in the Policies section on Booking.com. See BDC's Managing my services charges support article.

Property Images

Property images are added separately during the Booking.com Property Verification process. Updated property images must be added to Booking.com manually.

Cleaning Fees

Cleaning Fees are added as an additional fee found in the Policies section in BDC. See BDC's Managing my services charges support article.

Taxes

You may need to contact Booking.com support to request that Taxes be added to your listing as required. For more information, see BDC's Understanding Extra Charges Support article.

Discounts

Discounts are configured directly in Booking.com. For more information, see BDC's Setting up deals and discounts support article.

Guest Prepayment

Set up your Booking.com (BDC) guest prepayment policy directly in BDC. For more information, see the following support articles.

• BDC's Setting up a prepayment policy support article
• The Types of Booking.com Payments section of our Booking.com Property Verification and Payments support article

Additional Rate Plans

Each property in OwnerRez can only sync to one rate plan in Booking.com. However, Booking.com has features that let you create additional plans based on others. These are sometimes called "child" rate plans and are useful for the hotels that Booking.com was originally designed for.

However, OwnerRez was designed primarily for vacation rentals, which have a number of fundamental and customary differences. The Booking.com child plans don't map neatly into the OwnerRez rate schema. Therefore, they should not be used, as they may lead to unpredictable results.

The Booking.com additional plans offer Weekly, monthly, and Nonrefundable rate discounts. While these can be configured based on rates set in OwnerRez and sent to Booking.com, they will not automatically inherit rules such as the Booking Window or your booking Lead Time, and any BDC Rate Plans that are not mapped or configured to OwnerRez can still allow bookings.

We recommend that you review your Rate Plans in the Booking.com extranet to verify that there are no Rate Plans that are "% cheaper than Standard Rate." or "% higher than Standard Rate". If there are, we recommend that you delete that Rate Plan to avoid having any other BDC bookings come through that unmapped rate plan.

Resetting Rates

Are your Booking.com rates not displayed right? Fees aren't applied correctly? Even when users configure their rate plan setup right, Booking.com may make a change and suddenly your rate plan setup is no longer working as expected. OwnerRez recommends deleting the old rate plans on Booking.com and reconfiguring everything fresh by following these steps to resolve the problem.

1. Create a new standard rate plan called "New Standard Rate".
2. Switch OwnerRez to push to that rate plan.
3. Delete all of the old non-refundable, weekly rate plans, promotions etc.
4. Once the old plans are deleted and the new plan has synced, look at Booking.com as a guest and verify that any per guest fees are working correctly.
5. Then recreate the weekly rate and promotions based on the New Standard Rate
6. Look at booking.com as a guest and verify that any per guest fees are working for those additional plans.

Booking.com Fees/Commissions

While Booking.com (BDC) charges commissions on bookings generated by BDC, it does not charge commissions on local taxes and fees (where applicable), such as city tax.