Happy Guest

Happy Guest automates your check-in process AND helps you with upsells and digital guidebooks. It's a flexible check-in solution that makes your arrivals and upsells seamless, automated, and fun. Think of Happy Guest as the future of guidebooks.

Host Like a Pro: Automate Check-ins, Upsells, and More With Happy Guest. After your guests sign your rental agreement, they receive their guidebook packed with upsells, recommendations for local dining, exciting attractions, and more opportunities for reservation upgrades (AKA more upsells), enhancing their experience from start to finish. The best part? VIP “Done For You” Onboarding… literally, they do it for you!

• Happy Guest Teaser Video
• Totally Automated Check-ins
• Upsells
• Digital Guidebooks
• Steps for integration
• What Data is Transmitted

Happy Guest Teaser Video

Totally automated check-ins

While some platforms promise automation, Happy Guest takes it to the next level by delivering a fully hands-off check-in experience for hosts. Here's what Happy Guest handles seamlessly on your behalf:

• Gathers guest contact details
• Receives guest photo IDs
• Ensures guests accept your house rules
• Secures signatures for rental agreements
• Processes security deposits effortlessly

And the best part? Guests don’t need to download an app! They can access Happy Guest with just a single click, making check-in quick and convenient for everyone involved.

Upsells

Happy Guest goes beyond simplifying check-ins—it also lets you unlock new revenue streams with automated upsells. Imagine offering your guests:

• Flexible early or late check-in and check-out
• Convenient midstay cleaning services
• A fully stocked fridge upon arrival
• Luxurious in-home spa experiences
• Gourmet meals prepared by a private chef

Have a unique idea for your guests? Create custom upsell options tailored to their preferences. Happy Guest takes care of promoting and processing these add-ons, so you can focus on running your business while watching your extra income grow.

Digital Guidebooks

Happy Guest isn’t just about simplifying your workload—it’s designed to elevate the guest experience, too. Along with a hassle-free check-in process and enticing upsell options, it ensures your guests have all the key information they need right at their fingertips.

With a stylish, user-friendly digital guidebook, you can share everything from must-know details about their stay to insider tips on local attractions. Happy Guest’s guidebooks allow you to present this information in an engaging format, complete with bite-sized content and videos your guests will love.

Steps for integration:

1. Schedule your personal OwnerRez demo at: www.happyguestofficial.com/ownerrez

2. Onboard with Happy Guest. They do everything for you with VIP Onboarding, and they’ll delivery your fully set up account! The Happy Guest team will give you your Happy Guest account, and you’ll connect it to OwnerRez by selecting PMS Integration and then choosing OwnerRez.

3. Authorize the Happy Guest and OwnerRez integration.

4. In Happy Guest, go to Manage Listings, Edit Listing, and then connect each listing to it’s OwnerRez counterpart.

5. The Happy Guest guest check-in process requires guests to choose a damage protection option, so if you currently have Damage Protection through OwnerRez, you can either double up protection and leave both on, or you may choose to turn off the damage protection from OwnerRez.