Using OwnerRez system messages, email, channel, and SMS templates for guest communication in your short-term rental business can streamline your communication plan to ensure consistency and professionalism.
Templates save time by providing ready-to-use responses for common questions, check-in/check-out instructions, property rules, and local recommendations. They help maintain a uniform tone and ensure all your necessary property information and expectations are conveyed accurately. Additionally, using templates can enhance your guests' satisfaction by facilitating prompt and clear communication, reducing misunderstandings, and enabling a quick resolution of issues. Overall, they contribute to operational efficiency, positive guest experiences, and better reviews.
You can get started to automate your communication plan by using OwnerRez's system messages, email, channel, and SMS templates and triggers. Additionally, check out our Trigger Examples support article for various examples and ideas for guest and team communication.