Configuring your check-in and check-out times is an important and required step in setting up your OwnerRez property. If check-in and check-out times are not specifically set, the default times are a 4 PM check-in time and an 11 AM check-out time.
Airbnb guests have the option to request early check-in or late check-out times. Therefore, it's wise for OwnerRez users to review their bookings regularly in OR to be aware of these requests.
Property
Change Property Check-in and Check-out Times
Users can change their property's check-in, including a check-in window and check-out times, by navigating to their specific Property < Rules < Change < Defaults < Check-in and Check-out.
Property Check-in Window
While not usually a problem with smart locks, coordinating guest check-ins with keyed locks can be challenging if guests arrive after business hours to pick up their rental keys in person. It is important to inform guests about the specific business hours during which they can collect keys for their vacation rental.
OwnerRez users who are Airbnb API-connected may have noticed the availability for guests to request a check-in window on Airbnb's platform.
Users can set their check-in window times while setting their regular check-in and check-out times and selecting the Latest check-in time.
Property Check-out Tasks
Users can add specific Check-out Tasks that will be pushed to your API-connected Airbnb listing and displayed on OwnerRez Hosted Websites only. Add Check Out Tasks in OwnerRez by navigating to your specific Property > Listing Content > Amenities > Change > Check Out Tasks.
If you check the "Additional Requests" checkbox, you must include text to describe those tasks within the box.
Items added to the Check Out Tasks section will only be sent to Airbnb --no other channels support them, including Vrbo. Check Out Tasks will also be displayed on OwnerRez Hosted Websites.
Bookings
View a Booking Early Check-in or Late Check-out Times
It's important to note that Airbnb guests have the option to request early check-in or late check-out times. Therefore, it's wise for hosts to review their bookings regularly to be aware of these requests.
It is possible that your Airbnb API-connected property with Instant Book configured may encounter either early check-in or late check-out time request that could become a Request-to-Book scenario.
Individual bookings will note the early check-in or late check-out times noted in orange boxes in the Overview < Dates section. This indicates that a guest has been granted early check-in or late checkout.
When viewing bookings in the Month and Year views, users can hover over the booking to see the early check-in or late check-out times that are noted in orange boxes.
On the Booking Ribbon view, bookings with early check-in or late check-out time requests will display a small vertical red bar at their beginning (check-in) or end (check-out).
Any Airbnb Cancellations and Booking Modifications should be managed on Airbnb and allow that cancellation to sync to OR.
Change a Booking Check-in or Check-out Times
You can change a booking check-in and/or a check-out time by navigating to that specific Booking > Change/Move Booking.
On the Change Booking page, navigate to Check-in Time and/or Check-out Time to make your desired changes. Click Save.