Usually, the calendar is managed automatically by the listing channel where the guest booked. To change dates, move a property, or cancel/reactivate a booking, do so on the channel, and updates reflect in OwnerRez. Sometimes, this calendar is managed automatically by the listing channel, so changes should be made directly on that platform.
Sometimes, you need to update the OwnerRez calendar and can manually unlink a booking from the channel. OwnerRez recommends this only as a last resort. Due to potential issues like rental agreements or guest disputes, unless the property is truly unavailable, it's better to move the booking on the original listing channel platform.
Unlink Channel Calendar
"But what if I just want to update the calendar in OwnerRez?" In fact, you can...
For channel integrations like Airbnb and Booking.com, where bookings must be moved or canceled and restarted, you can make changes only in OwnerRez. You can leave the booking just the way it is on the channel, unlink the OwnerRez booking from that calendar, and move the booking in OwnerRez.
To unlink the calendar, click Move to start the process. You'll see a message saying you can't move the booking because it's linked. Click 'Unlink from channel' to remove the link, then you'll be able to select the date and property to move it on the OwnerRez calendar.
This is useful if you want to move a booking without making the guest cancel. The booking stays on the original property/dates in the original listing channel, but all other channels see the updated availability, reflecting the new dates in OwnerRez.
All calendars on the new property will be properly blocked off, including the original channel, which won't know it's really the same booking.
When you unlink a booking from one of those channels, OwnerRez will send you an "Unlinked Calendar Reminder" notification to remind you.
Implications
Since OwnerRez only recommends unlinking a channel calendar option as a last resort, please review the following considerations.
- While OwnerRez continues to push availability to all channel integrations, switching to manual calendar mode stops OwnerRez from updating the changed booking.
- Problems may occur if you have a dispute with the guest since the channel won't know you switched properties and didn't fulfill your agreement. Ensure the guest confirms in writing that this is what they want.
- Unlinking a booking from the channel calendar doesn't stop financial updates, which will still occur via channel integration or Channel Bridge unless you switch them to manual mode.
- Most Rental Agreement templates include booking dates, reflecting the current data in OwnerRez at signing. If you change the booking dates or property, the signed Agreement may no longer be fully valid. After changes, go to Booking > Legal to Request an Updated Renter Agreement.
- Damage Protection policies apply only to the original property. Moving the booking may void the policy.