Guest communication for your rental includes interactions before, during, and after a guest's stay. Effective communication provides clear instructions and fosters a welcoming environment. Good guest messaging builds trust, enhances the guest experience, and leads to positive reviews and repeat bookings while helping to avoid misunderstandings and ensuring compliance with house rules. Overall, it contributes to the success of your rental business.
This support article outlines best practices for guest messaging using OwnerRez tools, such as email templates and triggers. If you haven't already, we recommend that you review both the Messaging Overview and Trigger Examples support articles.
The suggested email template and trigger example support articles linked below assume that you already have the guest's contact information (e.g., email address, phone number). If not, see our Ask Channel Guest With Contact Info to Sign Renter Agreement for complete instructions to ask for their contact information. We've linked email template and trigger example support articles that refer to listing channel guests because those support articles offer email, channel, and phone templates and trigger instructions. See the Trigger Examples support article for specific scenarios for direct bookings and channel guests without contact information.