In Episode Fifteen, Paul and Chris discuss the growing tension between hospitality and process in the vacation rental industry. They explore how rental agreements, fees, upsells, security measures, and other layers of process can sometimes create friction that works against the guest experience.

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This week’s roundup covers Vrbo piloting sponsored listings, Airbnb’s new Extended Cancellation Option, free World Cup tickets for select bookings, a new STR ordinance in Glendale, Wisconsin, and a helpful guide to identifying your guest avatar. Let’s dive in.

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We’re excited to share our latest integration with GuestsKey, a smart lock automation platform built by property managers, for property managers.

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Meet Lorraine Bonner, founder of YorGuest and an OwnerRez user for over five years. What began in early 2017 with renting out her own family home has grown into a full-time career in vacation rental management. Today, she manages 25 beautiful properties across York and Wakefield, UK.

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We’re excited to announce our latest integration with TidyStay, a turnover automation platform for short-term rental hosts.

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