Each OwnerRez Channel Integration accepts different rates and fees. Every channel supports nightly rates, but Airbnb and Vrbo also support Standard Discounts and Surcharges.
- Difference Table
- Targeting Surcharges & Discounts by Channel
- Vrbo
- Airbnb
- Booking.com
- Non-standard Nightly Rates
Difference Table
See the table below for a list of rates/fees that we can push to each channel integration. Note the info bubbles on some channels -- some things we can't push but can be configured on the channel side. Refer to the table below for more information about each function.
| Channel | Rate | Discounts | Fees | Taxes | |||||
|---|---|---|---|---|---|---|---|---|---|
| Nightly | Week/Month | Last Minute | LOS | Guests | Cleaning | Pets | Other | ||
| Vrbo | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Airbnb | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Booking.com | Yes | No | Yes | No | Yes | No | No | No | No |
Targeting Surcharges & Discounts by Channel
You can target surcharges and discounts to specific listing channels by using the Conditions > Listing Site section.
Vrbo
Nightly Rates:
We send the rate you have configured in OwnerRez for each night, combined with any Standard Discount or Surcharge.
Discounts:
For complete discount information, see the Vrbo Discounts support article.
- Supplemental Discounts may or may not be supported by Vrbo.
- Vrbo does not support any Advanced Discounts.
Review your Vrbo listing to ensure your configured discounts are applied correctly.
Surcharges:
All OwnerRez-configured Standard Surcharges are supported by Vrbo. To get started, review our Surcharges Overview support article.
Vrbo does not support Supplemental Surcharges or Advanced Surcharges.
Review your Vrbo listing to ensure your configured surcharges are applied correctly.
Taxes:
For complete information, see our Taxes Overview support article.
- All taxes you configure in OwnerRez (applicable to the Vrbo channel) will be applied. You are responsible for remitting them.
- Regarding surcharge taxability, each category of surcharge can have only one taxability setting. For instance, you can have a taxable guest fee and a non-taxable cleaning fee. However, you cannot designate one cleaning fee as taxable and another cleaning fee as non-taxable.
Airbnb
Airbnb supports nightly rates and some specific surcharges and discounts.
Nightly Rates:
We send the rate you have configured in OwnerRez for each night, combined with any Standard Discount or Surcharge.
Discounts:
For complete discount information, see the Airbnb Discounts support article.
Surcharges:
For complete surcharge information, see the Airbnb Surcharges, and Offline Surcharges and Payments support articles.
Taxes:
For complete information, see our Airbnb Taxes support article.
Booking.com
Booking.com supports updating nightly rates and a per-guest fee via channel integrations. Any other fee, discount, or tax must be configured on Booking.com, and then it will be reflected in OwnerRez as part of a booking.
Nightly Rates: We will send the rate you have configured in OwnerRez for each night, combined with any rate adjuster from the channel settings, and also combined with any per-night surcharge or discount that applies to that single night. Booking.com doesn't support rich surcharge/discount conditions so instead we roll as much as possible into the nightly rates and push updates every 24 hours to keep them up to date as date conditions are adjusted.
Discounts: No per-stay discounts are supported. Any other discounts, such as Last Minute discounts, must be offered as a per-night or per-stay percentage, with conditions that allow them to be applied on a per-night basis. If they meet these requirements, the discount will be applied as a nightly rate adjustment.
Surcharges: Only a per-guest fee is supported. All other fees must be configured on the Booking.com side. When configuring a taxable fee in Booking.com, ensure it is set as taxable on Booking.com so that they will send the correct tax to OwnerRez. If you don't see an option for taxability, contact Booking.com support, and they'll be able to make the change for you.
Taxes: Taxes must be configured on the Booking.com side. Booking.com passes back a total tax amount to OwnerRez, and we will split that total among the taxes you have configured in OwnerRez. Since Booking.com doesn't have a charge type of "Tax", we look for charges sent from Booking.com with the word "tax" or "VAT" in the description to find the tax total.
Unsupported Conditions
- Arrival/departure date conditions are used to form an applicable range for dates of stay, but won't exclude bookings lapping over the beginning or end.
- Booked
- Maximum nights conditions are not supported
- Guests/Adults are supported only for the Guest fee
- Guests/Adults/Pets are not supported for any other surcharges or discounts
Non-standard Nightly Rates
Understanding why your nightly rates differ from actual bookings can cause confusion, especially if you applied custom rates or discounts directly on Airbnb or Booking.com (BDC). OwnerRez displays information about rewritten channel rates and non-refundable discounts on the specific booking Charges tab by adding a banner that describes the non-standard nightly rate.