Internal Update October 9, 2022

Updates

  • New pricing (will take effect for users that join on or after October 10th) - Grandfathered pricing ends April 30, 2023, with new Pricing taking effect on May 1, 2023 for existing users.
  • Close reason updates - add "Accidentally Opened" as reason, allow editing reasons after by admin
  • Don't send Lynnbrook finalized to help@ anymore
  • Add header anchor link to support articles
    This enables easily copying deep links to a particular section in the article via Right Click > Copy link address. You can also key combo Right Click > E.
  • Highlight staff impersonate in audit logs -- you'll now see a green label with "impersonated admin" or "impersonated staff" if it was an OR staff member that was impersonated. Normal users impersonating eachother will show blue "impersonated"
  • Add link to user SA on audit logs
  • Add copy buttons for commonly copied things on SA