Sometimes, incorrect credit card information is added to a booking, but you can delete credit cards on file in individual bookings and request a new credit card from your guest.
Users should avoid deleting guest credit card information unless absolutely necessary, as there is no way to undo this action other than asking them to re-enter their details or directly request payment with new credit card details from your guest.
To delete a guest credit card, navigate to that specific Booking > Transactions > Cards on File > and click on the credit card you want to delete.
Scroll to the bottom of the Change Card On File pop-up window and click Delete Credit Card.
The system detects if the deleted credit card was used for upcoming scheduled payments or security deposits. When asked, "Are you sure you want to delete this credit card?" select Yes, Delete!
Users will see the credit card deletion confirmation in the upper right corner of the app and note that the credit card has been deleted from the booking.
Once you've deleted your guest's credit card, you'll need to directly request payment with new credit card details from your guest.