We understand that the information you collect and store in OwnerRez is extremely sensitive and extremely valuable to you. OwnerRez is dedicated to maintaining the security and reliability of your data, and that's why we've established data backup and retention policies to ensure the reliability and security of your data no matter what happens.
Contact us if you have specific questions about our data retention practices or need assistance with data management.
- How often is my information backed up?
- Am I responsible for credit card info?
- How long is my data stored in the OwnerRez system after I delete it?
- Can OwnerRez delete all my data?
How often is my information backed up?
All data associated with active accounts is maintained for as long as your account remains active. This includes property information, guest details, booking history, communications, and financial records. Your information is backed up nightly by two independent services. Each backup is stored in a separate location as a safeguard to ensure that, even in the event of a catastrophe like a tornado or flood, your information will be safe and your records can be quickly restored.
Am I responsible for credit card info?
Probably not. After you process a booking and submit a guest's credit card or bank account details, you will not have anything to do with this information. Credit card and bank account information is stored on private and secure databases, encrypted in transit and at rest, and conveyed over secure channels to the financial institutions that process the transactions.
OwnerRez has been approved as a secure and reliable online application, and we undergo regular PCI Compliance audits to ensure we maintain secure systems and processes to protect your information. For more information, see our PCI Compliance support article.
How long is my data stored in the OwnerRez system after I delete it?
Any information you delete is stored for thirty days and no longer. When you delete your account, your data is maintained in our system for 30 days. Should you need your information restored, you must make your request within thirty days of deleting it. After this period, it is permanently removed and cannot be recovered.
Can OwnerRez delete all my data?
No. OwnerRez maintains specific data retention practices to balance operational needs, legal requirements, and user privacy. Retaining historical data is crucial for maintaining accurate records of transactions and user interactions in OwnerRez, as it supports clear audit trails and promotes accountability through transparency.