OwnerRez offers many different payment processing options including the ability to accept credit cards. However, we are not a credit card processor ourselves. Instead, we integrate with dozens of industry-standard processors and gateways, so you're free to pick and choose which processor you want to use, and OwnerRez will connect with it and happily process your guest's credit cards under the covers.
Bambora a Worldline brand, formerly known as Bambora (and before that Beanstream), is a payments provider that offers both merchant accounts and gateway processing. They provide a suite of payment offerings to both Canadian and American businesses, and signing up for an account is simple and takes only a few days to begin processing.
Worldline (Legacy)
- Voids are not supported. Only refunds are supported, and the transaction fee will still be applied to the full payment amount for same-day refunds.
Worldline Bambora accounts using the API Passcode
- Voids are supported.
- Business Location Requirements
- Currencies
- Setup & Connecting Bambora (Worldline)
- Security Deposit Holds
- Testing
- Common Issues & Questions
Business Location Requirements
Bambora (Worldline) accepts businesses with a business address and bank location in the following locations.
- United States
- Canada
Currencies
Bambora (Worldline) supports the following currencies.
- USD
- CAD and USD (Canadian domiciled US Dollar)
Setup & Connecting Bambora (Worldline)
In order to use your Bambora (Worldline) account with OwnerRez, you will need to retrieve a set of API credentials from Bambora (Worldline) and store them in OwnerRez. Bambora (Worldline) provides these items and can be found in their gateway terminal under Order Settings.
Once you've added the Bambora (Worldline) payment method in OwnerRez, you'll need to enter the following API Credentials at the top of the page.
- Merchant ID (assigned to you by Bambora (Worldline))
- API Access Passcode (See Bambora Worldline's How do I find or update my API access passcode? support article.)
While Bambora (Worldline) is actively transitioning brands, there may be discrepancies in branding across their companies as they work towards one unified Worldline brand. You may see Bambora, Ingenico, and Worldline, but the service will be the same.
To find these items in Bambora (Worldline), follow these steps.
1. Login to Bambora (Worldline).
2. Go to Administration > Account Settings > Order Settings.
3. Scroll down to Security/Authentication and ensure the button for "Use username/password validation against transaction" is selected.
4. Create a username and password using the criteria required by Bambora (Worldline); right now, it is >= 8 characters and must include 2 numbers). Do not use the same username or password as you use for the Bambora (Worldline) gateway terminal, or OwnerRez!
5. Scroll to the bottom of the page and select "Update".
6. Login to OwnerRez, then go to Settings > Financial > Payment Methods.
7. Click + Connect a Payment Method.
8. Click Connect Bambora (Worldline).
9. Enter your Merchant ID and API Passcode (See Bambora Worldline's How do I find or update my API access passcode? support article.)
10. Select your accepted credit card types. Enter your statement text and click Save.
Security Deposit Holds
If Security Deposit Holds are configured, users should note that Bambora (Worldline) does NOT allow security deposit holds to be released early. OwnerRez does send the release request at the appointed time and records that, but Bambora (Worldline) will ignore it. This means that the actual release can take up to two weeks. This is outside of OwnerRez's or your control.
The Security Deposit Hold Time Limit is 7 days, renewed automatically.
Test, Test, Test
After creating the payment method in OwnerRez, do a test transaction using a real credit card. There is no better way of testing your API Credentials then running a real credit card. To do that, create a manual booking, collect a payment using your personal credit and a small amount (say $5). Once it goes through, use the Void & Delete option on the payment to void the credit card payment. Then cancel or delete the booking. That will tell you definitively that everything is good to go.
Common Issues & Questions
How do I handle a "SERV NOT ALLOWED" error?
Service Not Allowed usually means there's a restriction either on the type of card or that the account isn't fully activated for processing yet. Review the instructions above and make sure you've fully completed them. If you're still getting this error, you'll need to reach out to Bambora support for assistance.
Can I void a transaction?
OwnerRez users should follow the instructions to process a Cancellation Within 24 Hours of Booking, but for a definitive answer about handling your payment processor, see Bambora Worldline's How do I process a refund or void? support article for instructions.