ProConnect

Many OwnerRez users prefer to set up their accounts using our support documents and videos.

However, some users would rather have assistance setting up their account. With our ProConnect Service, we take a detailed, hands-on approach to reviewing your account and working with you on everything from listing setup to branding, email templates, renter agreements, seasons & rates, API connections, and more. Our main focus is to ensure your properties are fully and accurately set up—covering everything from descriptions and photos to rates and rules—and that you’re perfectly synced with all the right channels.

• ProConnect Service Pricing
• ProConnect Service Timeline and Involvement
• ProConnect Service Checklist

ProConnect Service Pricing

ProConnect Service clients may choose to add on the ProTransfer Service for an additional $150 for the first 2 properties, $50 per property for properties 3-9, and then $25 per property for each additional property.

ProConnect Service Timeline and Involvement

When you sign up for the OwnerRez ProConnect Service, you will be assigned to one of our amazing Onboarding Specialists, who will be your go-to guide throughout the process. You will receive a link to our calendar so you can book your first video call. After that, you will stay connected through email and video calls.

ProConnect Service Checklist

After you complete your ProConnect Service sign-up, OwnerRez will send you a Service Application and Property Spreadsheet to complete. After we receive that information, your assigned Onboarding Specialist will start setting up your account and importing data from your listing sites (Airbnb, Vrbo).

Here's a list of the information you will be asked to provide so that your Onboarding Specialist can get started on your setup. 

• Contact Info
• Properties - how many do you have?
• Calendar Import/Export Links
• Cancellation Policy
• Payment Terms
• Security Deposit
• Standard Check-in and Check-out times
• Size Restrictions
• Minimum Night Restrictions
• Maximum Night Restrictions
• Booking Window
• Max Days In Future
• Changeover Restrictions
• Minimum Age Of Primary Renter
• Smoking Permitted
• Do You Allow Parties/Events
• Long-Term Renters Welcome
• Guest Access To Property
• Photos
• Parking

Contact Info

• Business email address, name, phone number

• Website URL - if you don’t have one, would you like to use one of our Hosted Websites? See an example here

• Logo - if you have one, please provide in gif, png or jpg format.

• Social Networks - if you have pages on Facebook, YouTube, X (Twitter) or Instagram, please send us the URL’s.

Properties - how many do you have?

• For each property, please send:

  • Name of property

  • Address of property

  • Phone # of property (the one at the property for guest’s use)

  • Name of listing sites (Airbnb, Vrbo, etc.), listing numbers for those sites & public URLs for those listings

  • Name of any local/regional listing sites (Houfy, ALAVHR, SMBYO, etc.), listing number for that site & public URL for that listing

Calendar Import/Export Links

• Send over the iCal link from each listing channel (we can add them to OwnerRez for you). Please also be sure to copy our OwnerRez iCal link to all of your listing channels. See how to get those here.

Cancellation Policy

• What is your policy? Do you charge a cancellation fee even if you're returning their funds (like a credit card fee)?

Payment Terms

• What are your terms (50% upfront? 100%?) and how far in advance of arrival is the balance due?

Security Deposit

• Do you plan to place a hold on the credit card for a deposit? If so:

  • How much would you like it to be

  • When do you want the hold placed

  • When do you want it released

    • Here’s some info about Security Deposits: Click Here

Standard Check-in and Check-out times

• Time Zone for Each Property

Size Restrictions

• What is the maximum number of guests and/or pets for each property?

  • Adults

  • Children

  • Pets (please list pet fee and rules)

Minimum Night Restrictions

• Do you require a certain number of minimum nights to be booked per reservation? For some folks this changes by time of year, so please let me know if anything is date specific. (Also include any restrictions on which days of the week guests are allowed to arrive/depart.)

Maximum Night Restrictions

• Is there a maximum number of nights you'll allow folks to stay?

Booking Window

• Do you allow guests to book and check-in on the same day? If not, how far in advance must guests book?

Max Days In Future

• How far into the future do you allow guests to make a reservation?

Changeover Restrictions

• Do you require a certain number of days between bookings or is a same day turn around allowed? If not, how many days do you need between the departure of one guest and arrival of the next?

Minimum Age Of Primary Renter

• Let us know the minimum age for each property and we'll set that for you

Smoking Permitted

• Do you allow smoking inside your property? Outside only?

Do You Allow Parties/Events

• Yes or No?

Long-Term Renters Welcome

• Yes or No?

Guest Access To Property

• Lockbox, keypad available 24 hours, do you meet them?

Photos

• We will transfer your photos from your Airbnb or Vrbo listing, or implement other photos if you send them to us. Once they are in OwnerRez, please make sure you have added captions as appropriate.

Parking

• What type of parking is available to guests? Number of spots?