Repeating the same questions can take a lot of time, but developing helpful Shared and Property FAQs for these common queries can save you significant time. With Rezzy AI, you can create personalized Shared or Property FAQs for Rezzy to respond consistently and accurately to your guests' most frequently asked general questions, and questions about individual properties, including internet and Wi-Fi details, and check-out tasks even after guests arrive. If you haven't already done so, read our Rezzy AI Overview support article.
Shared FAQs
After Rezzy AI is enabled on your account, the FAQs tab is in the in-app Rezzy AI area, where you can add account-level FAQs that apply to specific or all properties. On the right side, you can add a new account-level or shared question by clicking on the + Add Shared Question, edit an existing FAQ by clicking on the pencil icon, or unpublish or delete an existing FAQ. Each existing FAQ has labels to easily identify the assigned properties and booking stages.
When you click on the + Add Shared Question button, the Add FAQ pop-up allows you to select the booking stages (Pre-booking, Pre-arrival, Mid-stay, Post-departure, or Canceled) and apply this FAQ to specific properties.
Property FAQs
After Rezzy AI is enabled on your account, property FAQs (Properties > specific Property > General Info > FAQs) display both shared and account-specific and property-specific FAQs.
After Rezzy AI is enabled on your account, you can create your property FAQs by navigating to your specific Property > FAQs > and clicking the + Add Question.
Add your FAQ, answer, select the booking stages you want it applied to on the Add FAQ popup and click Save.
Your new property FAQ will be displayed with the labels of your selected booking stages (Pre-booking, Pre-arrival, Mid-stay, Post-departure, or Canceled).
Edit, Make Shared, Unpublish, or Delete FAQs
There is no limit to the number of FAQs you can add for Rezzy to access for your guests' questions. Even after you've added an FAQ, you can Edit it by clicking on the pencil icon, Make it a Shared Account-level FAQ, Unpublish it, or Delete it by clicking on the right-side kebob.
Edit
After you click on the Edit pencil icon, the Edit FAQ will open in a pop-up window, allowing you to edit it.
Make Shared
You might have created an FAQ for a specific property, but now you realize you want it to be a shared FAQ at the account level. Click on the right kebab menu, select Make Shared, and your FAQ will automatically switch to a Shared FAQ, and vice versa by selecting Make Property-Only.
Unpublish
You can unpublish an FAQ by clicking on the right kebab menu and selecting Unpublish. The FAQ will have the Unpublished label displayed, but you can easily publish it again by clicking on the right kebab menu and selecting Publish.
Delete
If you delete an FAQ by clicking on the right kebab menu and choosing Delete, you can restore it by clicking the Restore button on the right.
Promote or Demote
You can promote or demote account and property-specific FAQs for Rezzy to prioritize in order of importance by dragging the FAQ up to promote or down to demote using the left double kebab icon.