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Hi David -

I see you also sent an email to our Helpdesk about this. Since we have more information there, we'll take a look and answer your question there!

Search and window resizing are things on the table for consideration. Thanks for those and your other feedback!

P.S. The templates in the Inbox were put back in place earlier this week. Some other template access tweaks are in the works.

Hi Michael - I replied to your feature request and so am going to close out this topic here.

For now you can use the excel template for importing but it's a PITA

Hi there

I have several LOS discounts and on my widgets on my website, once the dates etc are entered the correct discounts are shown ( in the details section) and applied

When i go to enter a booking in OR " Create booking" the rate comes in but no discount based on the LOS . I am new to this so I apologize in advance for the question but appreciate any help

Cheers

Dave

I am API integrated with Vrbo (don't have to use Channel Bridge), but my Booking Statement for January is showing blank -- no bookings -- even though we had Vrbo bookings. Something definitely seems to have gone awry on Vrbo's end. I've reached out to their integrated account support but have yet to hear back. I'll update here if I hear back with anything useful!

I just checked and it said I had no bookings, so I am guessing I am also having that issue.

OK thank you - I submitted a feature request.

I also realized I can set up multiple automations with various timeframes but having a single automation would be ideal.

Hello Cesar -

We are aware of an active issue with Channel Bridge for Vrbo, and our engineers are investigating. I saw your ticket into our helpdesk as well. We'll follow up with you there as soon as we have an update on this.

Hi Ed!  You can set the max availability in the property rule settings as well as in the API Integrations settings. This should assist in setting the rule in those areas:

https://www.ownerrez.com/support/articles/property-availability-rules#booking-window

Hi Renee!

The Retry option is only meant to retry if the trigger was missed. Once the trigger is successful, it stops retrying.

We don't currently have a scheduled trigger that will check every day. You can suggest this as a Feature Request if you'd like. Here's a link to search our Feature Request forum. If it's not there, you can write your idea up so other users can upvote your idea. This is where many of our new and improved features in OwnerRez come from.

https://www.ownerrez.com/forums/requests

Bump! Can we get this on the calendar?

I'm bringing a new property online and want to restrict the available booking period to a month out until I can verify everything is working correctly.   I've been looking for an hour now and cant find the variable.   Can anyone help?

Hello

I created an automation to send me an SMS daily until arrival day. I'm not sure if that means send the SMS daily if it meets the requirements each day or send until it's successfully been sent to me.

What I'm wanting:

• Send me a text if a booking has a balance due (zero paid or partially paid)
• Continue to send me a text if the booking still meets this criteria

I would add another thing:

(4) Instead of (as well as?) providing a link to the Airbnb user profile in the right-hand panel of the inbox, it would be *much* more useful to have a link to the Airbnb booking.  This would allow a quick link to do things like send/request money and double-check other information about the listing.  Only rarely am I interested in the user's Airbnb profile, which in any case is easily accessible from the Airbnb booking.  The opposite is not true -- you can't go from the Airbnb user profile to the Airbnb booking.

Hi Jennifer!

If you don't want the refund to go towards the rent so that it's separate on the owner statement, you could try adding a separate line item to the charges and select a category other than rent. From there, you should be able to insert the description and update the expense settings. If you'd like us to look at the booking, please email help@owenrrez.com with the ORB# so we can take a look

Hi Michael!

If the email template that's associated with the trigger is still active, this could be why you cannot disable the trigger. Try disabling the email template first, and then see if you can disable the trigger. This support article goes over how you can disable email templates: https://www.ownerrez.com/support/articles/email-templates#delete

If you'd like for us to look into your account, please email help@ownerrez.com

Hi all! We've been using Channel Bridge to import booking information for our listings for a couple of years with no issues, but suddenly this past week the report stopped recognizing any of our VRBO bookings for any of our properties. I've tried everything - including downloading the booking by VRBO confirmation code.

Anyone else encountering this issue? Or has anyone encountered it in the past and managed to solve it?

I cannot disable or delete a trigger due to historial messages.  Not sure what to do here.  I need some assistance.

I just came over from WebRezPro and used it for 15 years. I would not recommend going over to WRP, but I have to say, it sure was nice having someone pick up a phone (10 - 8 pm) every single time I had an issue. OR is 100x's better than WRP, but having a knowledgeable tech was fantastic. Just saying. (-;

What is the proper way to show a refund for a property issue?

ie. hottub quit working and we've agreed to a $500 refund. I don't want to show it as Rent -$500 because I want it to show separately on the PM Owner Statement - 

What does it do better than hostaway? The app is so tiny it's hard to use, wouldn't be as bad if you could quickly link to individual monthly calendars. 

I know about the small fee hostaway charges for direct bookings, and their inbox isn't the best. Haven't been able to try ownerrez new inbox because not yet API connected. 

I really like that it's privately owned, other than that hoping someone can chime in that's used both and can share their experience .

EDIT:

I'm new here so I'm discovering things.

+1 for OR: Using Tag automations. This appears like it will come in really handy.

EDIT 2:

I've had some time to play around with Ownerrez and here are my takeaways.

Hostaway has a clean and modern feel to it, and a decent amount of customization but it pretty much ends there. So much glitchiness. I haven't noticed this at all in OR, it seems to work without any hiccups.

Reasons-

1) The Hostaway app is very glitchy. The calendar looks nice when it works. I usually need to completely close the app out and reopen for it to update.

2) Also, the Hostaway app is super limited. Most of the time I need to go to the native website to do anything.

3) One of the biggest selling points of OR is they use a web app, meaning you can do anything on a tablet or phone that you can do on a PC.

4) So far, OR seems to have more capability in general but I haven't tapped into all of it yet.

5) Add on's Pricing- for example Hostaway charges a whopping $8 per lock with smart lock integration. OR is half of that. 

6) Subscription pricing is less for OR.

7) OR is privately owned. I won't go down this rabbit hole of private equity run companies.

8) Trigger capabilities in OR. I would like to see this improved on though as it has so much potential.

9) Customer support. It's true that Hostaway has quicker responses, however it ends there. I don't ever seem to get the answer i need or the problem solved.

10) In response to my own comment on being hard to see OR on a phone. I realized you can pinch zoom with a webapp haha. You can't on a regular app.

Hope this helps. I'm sure I'll learn more as I'm still new to Ownerrez.

The quality of the customer service responses from OwnerRez is outstanding. My question is usually thoroughly answered in the first reply.

Compare and contrast with just about every other organization out there, where you may get a quicker answer, but it's usually a canned response from the help files you've already gone through. For anything substantive, you have to play tiddlywinks with the person who doesn't know anything until finally getting bumped up to someone who might (or might not) know something.

Thank you Rex.   I don't have any other tickets open.   I'm just new to OwnerRez and wanted to know what to expect in regards to getting help when I need it.    

Thanks for the timely response!  If you're working on it, I can tolerate it.

But since you asked what else could be fixed:

(1) Ability to resize the panels

(2) When opening the inbox, the main panel should show the latest message, not a blank screen (maybe this is just my preference)

(3) Filtering is great (thank you!) but it would be nice to have a search function.

Thanks!

Hey Undercard,

Yes, you're exactly right - it needs to be there. And actually, that canned response button is there (in the new inbox) under the covers.

Right before release, we discovered an issue and yanked the bottom out to not create confusion.  The engineering work to put it back is already under way, along with some stuff to make it better.

Apologies for the heartburn, but it'll be fixed extremely soon.

Anything else you see in the new inbox that is causing problems? We have a lot of feedback already, but never hurts to get more.

Thanks in advance! 🍺

-Paul

The new unified inbox looks pretty and includes some long-overdue functionality, but...

I can't figure out how to send canned message (i.e., templates) from the unified inbox.

Just now, when a guest asked for alternate directions, instead of doing it the old way by choosing "Use Template" and then choosing the one I want, I had to:

1. Go to Setting | Templates | Channel Templates

2. Find the message to use

3. Copy the message by hand

4. Paste the message into my reply to the guest by hand

5. Manually replace all the field codes

6. Send

This is not an improvement.

Am I doing something wrong?

Hey Eh!

I was adding Properties and just did a series of imports from Airbnb and ran into a different problem. I ticked all the boxes to do an import of all available data sets from Airbnb. The import crashed in flames because Airbnb "Smart Pricing" was enabled.  Or so the error message claimed.  When I went into Airbnb I could not figure out how to disable Smart Pricing and came to the conclusion that perhaps that was set in Lodgify from where these properties' data was populated.

After spending some time on Lodgify without resolving the matter, I decided to try another approach.  I went back into the OR Airbnb import function and unchecked all boxes except for photos.  Photos were in my opinion the most important to salvage, so it was worth a try.  Lo and behold, the photos all transferred successfully!

Encouraged by that, I proceeded to repeat the import process with other data sets individually selected.  They all worked, except for one, where again. I got the Smart Pricing enabled error.  About the only data set I could not get to transfer was the text-based info such as Description, etc.  So, I had to go in and brute force do a cut and paste from the Airbnb listings.  Yeah, I had to do this for five different properties....

But if you need to do this, try out individually selecting each of the data sets and you will hopefully have (more) success even if Smart Pricing is enabled!

Bonne Chance!

Thanks for your question on the Daily Report. I'm assuming you're referring to the Daily Checklist report? 

To manipulate the way the data is presented, you would need to export the report. This report changes daily because it is a snapshot in time, and on any particular day, guests are hopping into different categories, depending on where they are in their stay. The sort order within the categories is Arrival date, then departure date.

You might also want to look at the Stays by Date Range report. This report doesn't break out bookings into categories, so you'll see one list. You can make the range one day if you like seeing the data that way.

This is a business question.

I have primarily exclusive listings. This is where the owner signs up with only my company to represent them on my website as well as other OTAs.

I have recently brought in several properties that are listed by the owner on other real estate broker websites.

If I book the property, I get the full commission. Out commission usually is 15%.

Recently, a property that is exclusive to me has wanted me to list their property on another real estate broker's website.

What would you do?

Are any of you dealing with this sort of competitive market?

How do you handle ensuring that the pricing is consistent if I am using an algorithm and the agent is not?

How do you keep the calendars synced when the agent does not use anything that can handle iCal?

None of these other realtor websites have any of OR's features.

I want to take advantage of any best practices you may have, and I appreciate your reading this post and sharing your knowledge.

I asked about this before. We need to be able to access the manual and have it accessed by guests as a link.

Why? One of my properties has a 30-page manual.

My hope was that the Wordpess plugin would allow MORE features and ease of use in publishing properties.

I am finding that it is not being developed or improved. 

What is the future for the web from OwnerRez?