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Katie W

OwnerRez Team Member

Joined July 2023

8 posts

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Topic	Posted
General Help and Questions » what is the proper way Hi Jennifer! If you don't want the refund to go towards the rent so that it's separate on the owner statement, you could try adding a separate line item to the charges and select a category other … (Posted Feb 3, 2025 11:22 AM)	Feb 3, 2025 11:22 AM
General Help and Questions » Deleting templates and triggers Hi Michael! If the email template that's associated with the trigger is still active, this could be why you cannot disable the trigger. Try disabling the email template first, and then see if you … (Posted Feb 3, 2025 11:21 AM)	Feb 3, 2025 11:21 AM
General Chat » Digital Guide Book..... Anyone? Hey Lianne! We have some integrations that might allow you to use a digital guidebook. You can check out the different guest communication integrations we have and see if any of them have what you… (Posted Jan 31, 2025 9:36 AM)	Jan 31, 2025 9:36 AM
Developer Community » BDC RTB Hey Chad! We checked with our engineering team, and it sounds like it will be released in phases once we roll out the new BDC API. When it's first released, it will only sync over basic property c… (Posted Jan 27, 2025 2:30 PM)	Jan 27, 2025 2:30 PM
General Help and Questions » Change "Title" of booking Hey Renee! If you click on the Change/Move button on the Overview tab of the booking, do you see a Title space that you can edit? https://desk.zoho.com/support/ImageDisplay?downloadType=upload… (Posted Jan 22, 2025 9:27 AM)	Jan 22, 2025 9:27 AM
Introduce Yourself! » Help with API tax setting Hey MaryBeth! It sounds like you have those taxes configured to go to all listing sites but don't have the registration section set up. Airbnb requires that this section of the tax needs to be fil… (Posted Jan 17, 2025 3:14 PM)	Jan 17, 2025 3:14 PM
General Help and Questions » Using a Fix-up form and a custom rental agreement Hi Cory! You'll want to use the BUFIXUP link in your channel templates to have guests fill out the POC form and sign the renter agreement. One thing to note is that Airbnb and Booking.com don't se… (Posted Jan 15, 2025 9:01 AM)	Jan 15, 2025 9:01 AM
General Help and Questions » Selecting check-in and check-out dates The best way to accomplish this would be to go to Settings > Rates > Select the appropriate property from the drop-down, then go to that particular Saturday and set the changeover restriction there. … (Posted Jan 11, 2024 2:01 PM)	Jan 11, 2024 2:01 PM