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Hi Brendan,
What Ken mentioned above is still true.
If it's in writing, please feel free to forward Vrbo's email to us at help@ownerrez.com.
We're not sure if Vrbo is suggesting you simply d…
(Posted Apr 3, 2025 4:27 PM)
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Apr 3, 2025 4:27 PM |
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Hello Chayton!
That is just a message to let you know that the listing is still processing. Everything looks connected at this time.
If you have additional specific questions we can answer, l…
(Posted Mar 31, 2025 5:13 PM)
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Mar 31, 2025 5:13 PM |
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Hi David,
Yes, you're able to do this.
You can set the Airbnb default on the Airbnb API Integration Settings page: Settings > Channel Integrations > Airbnb:
https://uc.orez.io/w/files/57a…
(Posted Mar 31, 2025 3:08 PM)
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Mar 31, 2025 3:08 PM |
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Hi Lizette!
Here is a helpful article that will help you configure triggers/scheduled emails:
https://www.ownerrez.com/support/articles/triggers-setup-configuration
And here is a do…
(Posted Mar 31, 2025 2:45 PM)
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Mar 31, 2025 2:45 PM |
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Hey Jennifer,
If I'm understanding your question correctly, you would like to set the search widget to show more than 12 properties on one page.
While this is supported if you have a hosted w…
(Posted Mar 20, 2025 10:14 AM)
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Mar 20, 2025 10:14 AM |
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Hi Lanier Vacation!
We're starting to see more integrations that are including thermostats.
You may want to check out Lynx to see if their solution might work for you. https://www.ownerrez.c…
(Posted Mar 19, 2025 1:15 PM)
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Mar 19, 2025 1:15 PM |
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Hi there!
The Rate Calendar will always show the price coming from your default, season, or dynamic pricing partner. We don't apply any discounts or adjustments in the Rate Calendar.
If you h…
(Posted Mar 10, 2025 5:23 PM)
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Mar 10, 2025 5:23 PM |
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Hi John!
We advise reaching out to RemoteLock support directly at support@remotelock.com to confirm the connection will work and assist with getting it set up on RemoteLock's side. We have found R…
(Posted Mar 3, 2025 8:42 AM)
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Mar 3, 2025 8:42 AM |
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Hello Bill - that's a great idea!
We do not have any conditions you can use in a trigger to identify cancelled bookings. Our triggered communications are for active bookings.
A few options:
…
(Posted Feb 26, 2025 3:43 PM)
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Feb 26, 2025 3:43 PM |
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Hello Danielle,
The only way to schedule the maintenance for March 13 would be to block that date off. If you're not able to reschedule the maintenance, you can force that day to be available for…
(Posted Feb 25, 2025 4:21 PM)
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Feb 25, 2025 4:21 PM |
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Hi Bill!
The review link you can send to a user is the {BUREVIEW}, which goes to the OwnerRez review form. I don't know of a way to reference the channel review link in a message.
If you'd like…
(Posted Feb 20, 2025 11:27 AM)
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Feb 20, 2025 11:27 AM |
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Congrats on being a host! I know you're looking for the perspective of other owners as well, and I wanted to mention a couple of Airbnb support articles relating to guests signing Renter Agreements t…
(Posted Feb 19, 2025 4:35 PM)
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Feb 19, 2025 4:35 PM |
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You set default rates by setting up a default season and then assigning rates to that season in the seasonal rates section as shown below. Additional information can be found in this support doc:
…
(Posted Feb 17, 2025 8:12 AM)
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Feb 17, 2025 8:12 AM |
General Help and Questions » Review Widget?
Hi Jason,
As mentioned, you need to send an email with a review link so guests can enter their review for your property.
You'll find what you're looking for in the article I mentioned earlier.…
(Posted Feb 12, 2025 11:38 AM)
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Feb 12, 2025 11:38 AM |
General Help and Questions » Direct Booking
Hi Jason,
You'll want to check out this article to help configure the header layout for tablets and smartphone. Sounds like you may need a Book Now button on those configurations:
https://www…
(Posted Feb 11, 2025 11:25 PM)
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Feb 11, 2025 11:25 PM |
General Help and Questions » Review Widget?
Hi Jason!
Here are some examples you can use to have your direct book guest write a review for your property:
https://www.ownerrez.com/support/articles/trigger-examples#scheduled-after-depart…
(Posted Feb 11, 2025 11:11 PM)
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Feb 11, 2025 11:11 PM |
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Hi Scott,
Are you looking for this new booking link in the inbox conversation? Hope this will help you get to the booking overview quickly.
https://desk.zoho.com/support/ImageDisplay?downloa…
(Posted Feb 11, 2025 11:05 PM)
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Feb 11, 2025 11:05 PM |
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Hi Ed!
We don't currently support IF..THEN..ELSE logic in our triggers.
You could set up two templates - one email and one channel template.
Create two triggers to send - one to send the ema…
(Posted Feb 9, 2025 11:54 AM)
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Feb 9, 2025 11:54 AM |
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Hi David -
I see you also sent an email to our Helpdesk about this. Since we have more information there, we'll take a look and answer your question there!
(Posted Feb 6, 2025 8:15 AM)
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Feb 6, 2025 8:15 AM |
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Hi Renee,
In the conversation view, if there are templates available to be sent to the guest, you'll see a Templates dropdown as shown in the screenshot below.
If you have other questions on …
(Posted Feb 5, 2025 2:23 PM)
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Feb 5, 2025 2:23 PM |
