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Hi Bill!
The review link you can send to a user is the {BUREVIEW}, which goes to the OwnerRez review form. I don't know of a way to reference the channel review link in a message.
If you'd like…
(Posted 3 days ago)
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3 days ago |
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Congrats on being a host! I know you're looking for the perspective of other owners as well, and I wanted to mention a couple of Airbnb support articles relating to guests signing Renter Agreements t…
(Posted 4 days ago)
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4 days ago |
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You set default rates by setting up a default season and then assigning rates to that season in the seasonal rates section as shown below. Additional information can be found in this support doc:
…
(Posted 6 days ago)
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6 days ago |
General Help and Questions » Review Widget?
Hi Jason,
As mentioned, you need to send an email with a review link so guests can enter their review for your property.
You'll find what you're looking for in the article I mentioned earlier.…
(Posted Feb 12, 2025 11:38 AM)
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Feb 12, 2025 11:38 AM |
General Help and Questions » Direct Booking
Hi Jason,
You'll want to check out this article to help configure the header layout for tablets and smartphone. Sounds like you may need a Book Now button on those configurations:
https://www…
(Posted Feb 11, 2025 11:25 PM)
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Feb 11, 2025 11:25 PM |
General Help and Questions » Review Widget?
Hi Jason!
Here are some examples you can use to have your direct book guest write a review for your property:
https://www.ownerrez.com/support/articles/trigger-examples#scheduled-after-depart…
(Posted Feb 11, 2025 11:11 PM)
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Feb 11, 2025 11:11 PM |
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Hi Scott,
Are you looking for this new booking link in the inbox conversation? Hope this will help you get to the booking overview quickly.
https://desk.zoho.com/support/ImageDisplay?downloa…
(Posted Feb 11, 2025 11:05 PM)
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Feb 11, 2025 11:05 PM |
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Hi Ed!
We don't currently support IF..THEN..ELSE logic in our triggers.
You could set up two templates - one email and one channel template.
Create two triggers to send - one to send the ema…
(Posted Feb 9, 2025 11:54 AM)
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Feb 9, 2025 11:54 AM |
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Hi David -
I see you also sent an email to our Helpdesk about this. Since we have more information there, we'll take a look and answer your question there!
(Posted Feb 6, 2025 8:15 AM)
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Feb 6, 2025 8:15 AM |
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Hi Renee,
In the conversation view, if there are templates available to be sent to the guest, you'll see a Templates dropdown as shown in the screenshot below.
If you have other questions on …
(Posted Feb 5, 2025 2:23 PM)
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Feb 5, 2025 2:23 PM |
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Hi Renee!
While there currently isn't any way to do this automatically, you could forward that email to OR and classify it as an inquiry manually.
To do this, find your OwnerRez inquiryspot em…
(Posted Feb 5, 2025 11:50 AM)
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Feb 5, 2025 11:50 AM |
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Hello Cesar -
We are aware of an active issue with Channel Bridge for Vrbo, and our engineers are investigating. I saw your ticket into our helpdesk as well. We'll follow up with you there as soo…
(Posted Feb 5, 2025 9:17 AM)
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Feb 5, 2025 9:17 AM |
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Hi Ed! You can set the max availability in the property rule settings as well as in the API Integrations settings. This should assist in setting the rule in those areas:
https://www.ownerrez.com…
(Posted Feb 4, 2025 9:48 PM)
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Feb 4, 2025 9:48 PM |
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Hi Renee!
The Retry option is only meant to retry if the trigger was missed. Once the trigger is successful, it stops retrying.
We don't currently have a scheduled trigger that will check eve…
(Posted Feb 4, 2025 12:46 PM)
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Feb 4, 2025 12:46 PM |
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Alece - You should submit a feature request to get a shortcode added for this - sounds like others might like to have it as well.
@Suzee -- I understand it shows in the long property descri…
(Posted Jan 29, 2025 1:44 PM)
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Jan 29, 2025 1:44 PM |
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Thanks for your question on the Daily Report. I'm assuming you're referring to the Daily Checklist report?
To manipulate the way the data is presented, you would need to export the report. This r…
(Posted Jan 28, 2025 5:24 PM)
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Jan 28, 2025 5:24 PM |
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Hey there Alece,
Although we don't have a widget or shortcode to generate the house rules, you should be able to put them into the property description, which should sync over via shortcodes if yo…
(Posted Jan 28, 2025 11:20 AM)
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Jan 28, 2025 11:20 AM |
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Hi Alece!
Although we don't have a widget or shortcode to generate the house rules, you should be able to put them into the property description, which should sync over via shortcodes if you have …
(Posted Jan 28, 2025 10:39 AM)
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Jan 28, 2025 10:39 AM |
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Hi Maarten,
We'd want to take a look in your account at your discounts and this booking in particular to see what occurred. Please send this question to us at Help@ownerrez.comand we'll be take a…
(Posted Jan 23, 2025 9:57 AM)
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Jan 23, 2025 9:57 AM |
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Nest Away Stays
Added you
(Posted Jan 21, 2025 10:21 AM)
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Jan 21, 2025 10:21 AM |
