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I want to be able to communicate with guests directly through their email. Unfortunately, the channel doesn't always supply client email. One channel seems to pass the guest email through in the bo…
(Posted Feb 7, 2025 3:57 AM)
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Feb 7, 2025 3:57 AM |
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I'm bringing a new property online and want to restrict the available booking period to a month out until I can verify everything is working correctly. I've been looking for an hour now and cant fi…
(Posted Feb 3, 2025 8:42 PM)
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Feb 3, 2025 8:42 PM |
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Kacey,
I"'d say no. In fact I'd say no to any channel that doesn't have an API interface with our PMS, OwnerRez. There are plenty of other channels that are growing with the STR. Trip Adviso…
(Posted Jan 31, 2025 9:44 PM)
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Jan 31, 2025 9:44 PM |
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I've had 6 bookings come from HomeToGo, That is just over 1% of my bookings, which isn't a lot but assume 3-day average bookings at $250/night and that's $1,500. The issue I have with HomeToGo is t…
(Posted Jan 31, 2025 9:39 PM)
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Jan 31, 2025 9:39 PM |
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Its my turn to help you. There is a button labeled Via. Click it you should see all your options.
(Posted Jan 30, 2025 4:47 PM)
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Jan 30, 2025 4:47 PM |
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Thanks Renee I actually went down that path but didn't think it through far enough to realize the select unmarked would toggle to "marked"
I appreciate it. All is good now.
(Posted Jan 30, 2025 4:45 PM)
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Jan 30, 2025 4:45 PM |
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The new service looks great. Love that it confirms with well run mailbox and has an indicator of the channel easily viewed.
I was shocked to see 350 unread emails. The ones now listed u…
(Posted Jan 30, 2025 4:08 PM)
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Jan 30, 2025 4:08 PM |
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It just needs supporting votes. Did you vote? I have 2 great ideas and only 1 supporting vote.
(Posted Jul 3, 2024 11:33 PM)
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Jul 3, 2024 11:33 PM |
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Thanks Caleb, your offering is very powerful as it is now. It seems like it is very close as the current trigger system supports multiple <conditions> which allow one to filter out specific subsets.
(Posted Jun 23, 2024 2:03 PM)
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Jun 23, 2024 2:03 PM |
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It would be nice to be able to change guest check-in and check-out times from the <Overview> Section under Bookings. This page shows the generic check-in and check-out time over the date but there i…
(Posted Jun 22, 2024 7:23 PM)
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Jun 22, 2024 7:23 PM |
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Ken et al,
I send guest materials in the days immediately before arrival. A guest booking on the day of arrival will not get a templette that has a trigger 3 days before arrival. A guest booking…
(Posted Jun 22, 2024 4:25 PM)
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Jun 22, 2024 4:25 PM |
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Kevin, Thank you for your response. Should OwnerRez decide to implement this structure no damage billing is billing or CA try to extend this mandate to those renting to Californians, I'd prefer not…
(Posted Jun 18, 2024 2:18 PM)
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Jun 18, 2024 2:18 PM |
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When a host changes a guest's reservation date, OwnerRez kindly displays what has been paid and what the new booking would be. This is great for bookings in the future but it's more common for me to…
(Posted Jun 17, 2024 5:04 PM)
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Jun 17, 2024 5:04 PM |
General Help and Questions » Triggers
Ken,
Regarding question #1 ad-hoc responses. When i go to email history, OwnerRez shows all forms of communication, email, channel, SMS and even other channels. when I go to a conversation my …
(Posted Jun 13, 2024 5:18 PM)
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Jun 13, 2024 5:18 PM |
General Help and Questions » Triggers
Ken,
Thank you. That begins to make for a bit of a massive trigger library. When I have to build separate triggers to schedule delivery of materials for last-minute bookings and those that h…
(Posted Jun 13, 2024 5:00 PM)
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Jun 13, 2024 5:00 PM |
General Help and Questions » Triggers
I have a few questions
1) After a guest supplies their email, why am I often limited to Channel and SMS for a response? In the example below I would expect 3 options: email, channel or SMS. …
(Posted Jun 13, 2024 11:39 AM)
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Jun 13, 2024 11:39 AM |
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Thanks, Ken, I'll dig into that in the morning. As to a security deposit thanks for the suggestion and I agree security deposits can be valuable. I use them whenever a younger guest talks me into s…
(Posted Apr 5, 2024 2:05 AM)
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Apr 5, 2024 2:05 AM |
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How do you send a request for a payment invoice through OwnerRez after a channel booking. In particular, this one was Vrbo, the guest broke many items. Please don't tell me about OwnerRez's insura…
(Posted Apr 4, 2024 4:08 PM)
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Apr 4, 2024 4:08 PM |
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When making a booking change such the past and the modified versions don't line up. Its confusing. I believe you did this to provide an easy comparison. The cleaning surcharge should be at the s…
(Posted Feb 29, 2024 1:23 PM)
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Feb 29, 2024 1:23 PM |
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I was going to post the same question. I'd suggest one enhancement to the response you have received. Disabling a trigger is fine but I'm a bit OCD and don't like even inactive triggers confusing m…
(Posted Jan 27, 2024 2:47 AM)
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Jan 27, 2024 2:47 AM |
