Leaving Hostaway because of their booking fee?

'Importing' issue in Airbnb

James L
7 days ago
Joined Oct, 2021 76 posts

I know about the current problem....

Investigating

We are aware of an issue impacting Airbnb Listing Import. The issue has been identified as a failure from Airbnb servers. We are researching options, but we anticipate a lengthy outage. We recommend using Vrbo listing import, or manually completing listing details if you need your property configured quickly.

 

However I just set up a new profile on Airbnb this week and hooked up the API a property that I'd built in Ownerrez. I had kept it unlisted to double check things but today I wanted it to go live.

It's populated all of the details but when i try to turn it from unlisted to listed it just shows 'importing'.

Is this the known issue or a new one?

Adria H
7 days ago
OR Team Member Joined Aug, 2022 149 posts

The Airbnb listing import feature only.  affects adding listing content to a property on OwnerRez.

There can be a few reasons for a slow/problematic import for a property syncing from OwnerRez to Airbnb. Some self-resolve in a few hours. On the Settings > API > Airbnb > then on the same line as the property use the action menu for a status check and see if that clears the displayed error. If not, write in a ticket to Help Desk if you have not already done so.

James L
7 days ago
Joined Oct, 2021 76 posts

Thanks Adria for reaching out.

You were correct it sorted itself out after a few hours. No idea why it was slow but at least it is up and running.