Are message templates actually really seriously not available from the new unified inbox?

The new unified inbox looks pretty and includes some long-overdue functionality, but...

I can't figure out how to send canned message (i.e., templates) from the unified inbox.

Just now, when a guest asked for alternate directions, instead of doing it the old way by choosing "Use Template" and then choosing the one I want, I had to:

1. Go to Setting | Templates | Channel Templates

2. Find the message to use

3. Copy the message by hand

4. Paste the message into my reply to the guest by hand

5. Manually replace all the field codes

6. Send

This is not an improvement.

Am I doing something wrong?

Hey Undercard,

Yes, you're exactly right - it needs to be there. And actually, that canned response button is there (in the new inbox) under the covers.

Right before release, we discovered an issue and yanked the bottom out to not create confusion.  The engineering work to put it back is already under way, along with some stuff to make it better.

Apologies for the heartburn, but it'll be fixed extremely soon.

Anything else you see in the new inbox that is causing problems? We have a lot of feedback already, but never hurts to get more.

Thanks in advance! 🍺

-Paul

Thanks for the timely response!  If you're working on it, I can tolerate it.

But since you asked what else could be fixed:

(1) Ability to resize the panels

(2) When opening the inbox, the main panel should show the latest message, not a blank screen (maybe this is just my preference)

(3) Filtering is great (thank you!) but it would be nice to have a search function.

Thanks!

I would add another thing:

(4) Instead of (as well as?) providing a link to the Airbnb user profile in the right-hand panel of the inbox, it would be *much* more useful to have a link to the Airbnb booking.  This would allow a quick link to do things like send/request money and double-check other information about the listing.  Only rarely am I interested in the user's Airbnb profile, which in any case is easily accessible from the Airbnb booking.  The opposite is not true -- you can't go from the Airbnb user profile to the Airbnb booking.