what is the proper way

What is the proper way to show a refund for a property issue?

ie. hottub quit working and we've agreed to a $500 refund. I don't want to show it as Rent -$500 because I want it to show separately on the PM Owner Statement - 

Hi Jennifer!

If you don't want the refund to go towards the rent so that it's separate on the owner statement, you could try adding a separate line item to the charges and select a category other than rent. From there, you should be able to insert the description and update the expense settings. If you'd like us to look at the booking, please email help@owenrrez.com with the ORB# so we can take a look