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Hello
It would be super helpful to show if a message failed to send. I received a notification from OR on my phone that a text didn't go through. However, when I go to the actual conversation in …
(Posted Feb 10, 2025 10:09 AM)
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Feb 10, 2025 10:09 AM |
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My inbox says I don't have any channel templates, even tho I do...
I figured out, you have to create specific "guest" templates.
I don't know if there's a future update that will consolidate…
(Posted Feb 6, 2025 4:20 PM)
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Feb 6, 2025 4:20 PM |
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Thank you - I'll give this a try
(Posted Feb 5, 2025 12:05 PM)
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Feb 5, 2025 12:05 PM |
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OK thank you - I submitted a feature request.
I also realized I can set up multiple automations with various timeframes but having a single automation would be ideal.
(Posted Feb 5, 2025 12:02 PM)
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Feb 5, 2025 12:02 PM |
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I would like the ability to have a recurring automation until it no longer meets the requirements.
What I'm trying to solve for are bookings that have remaining balances due.
I have an automa…
(Posted Feb 5, 2025 11:58 AM)
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Feb 5, 2025 11:58 AM |
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Hello
I created an automation to send me an SMS daily until arrival day. I'm not sure if that means send the SMS daily if it meets the requirements each day or send until it's successfully been s…
(Posted Feb 3, 2025 6:43 PM)
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Feb 3, 2025 6:43 PM |
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Is there a way to select a template from a conversation screen? https://uc.orez.io/w/files/06b9ca89ac044a768455ea9668c5d53f
(Posted Feb 3, 2025 11:45 AM)
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Feb 3, 2025 11:45 AM |
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If someone sends an email to me directly is there anyway to connect that email inquiry to OR? Currently I only see it in my email software, but ideally I'd like to have it connect to OR and be tracke…
(Posted Feb 3, 2025 9:43 AM)
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Feb 3, 2025 9:43 AM |
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Thank you Ed!
(Posted Jan 30, 2025 4:48 PM)
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Jan 30, 2025 4:48 PM |
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Found it - it's also explained in the support post that was just sent out.
Overall love the new look!
(Posted Jan 30, 2025 4:42 PM)
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Jan 30, 2025 4:42 PM |
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Can't figure out how to message someone via SMS vs a portal. Used to be an option to choose what method to communicate through and I don't see that anymore (or can't figure out how to change it).
(Posted Jan 30, 2025 4:37 PM)
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Jan 30, 2025 4:37 PM |
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There's a filter to list all unread msgs. Click the box at the top and then click the envelope (it's not super obvious) to mark them read.
https://uc.orez.io/w/files/6e5c209c00544121866d352b2752a…
(Posted Jan 30, 2025 4:35 PM)
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Jan 30, 2025 4:35 PM |
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Thank you! I'm not sure why I didn't see that before, I did click Change but must have overlooked the field.
(Posted Jan 22, 2025 9:34 AM)
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Jan 22, 2025 9:34 AM |
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I agree - being able to create triggers based on arrival/departure times in addition to a time of day would be wonderful.
Messages are setup based on their expected arrival/departure times but if…
(Posted Jan 21, 2025 4:59 PM)
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Jan 21, 2025 4:59 PM |
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Hello
I had created a block and when I did I added a "title"
https://uc.orez.io/w/files/db692c0d4dbe4390bf64a329c3418621
I then converted said block into a booking - and it kept the titl…
(Posted Jan 21, 2025 4:50 PM)
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Jan 21, 2025 4:50 PM |
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Hi
This may sound like a dumb question, but is there a way to create a booking and NOT require any upfront payment? We have a car rental that we set up as a separate "property". This makes it eas…
(Posted Dec 6, 2024 11:14 AM)
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Dec 6, 2024 11:14 AM |
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I would love to see a way to visually tell a booking has a past due balance. I use the ribbon view and if the guests name or the color of the block could be red to indicate there's an outstanding bal…
(Posted Oct 21, 2024 12:46 PM)
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Oct 21, 2024 12:46 PM |
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Thank you! I was able to create a new charge line as a negative amount and indicated refund to zero out the balance.
(Posted Jul 24, 2024 11:51 AM)
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Jul 24, 2024 11:51 AM |
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How do I clear up an outstanding balance left when refunding a guest?
Should I just edit the charges to reduce the amount due? https://uc.orez.io/w/files/18620c4e605649fea35c463214bd5ea6
Sor…
(Posted Jul 23, 2024 5:35 PM)
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Jul 23, 2024 5:35 PM |
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Unless I'm missing something there's no way to back track when you select a report. There aren't any links/breadcrumbs to go back to the report list. I forget to open reports in a new tab.
Also, …
(Posted Jul 23, 2024 10:37 AM)
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Jul 23, 2024 10:37 AM |
