Topic | Posted |
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General Help and Questions » Book w/o paymentHi This may sound like a dumb question, but is there a way to create a booking and NOT require any upfront payment? We have a car rental that we set up as a separate "property". This makes it eas… (Posted Dec 6, 2024 11:14 AM) |
Dec 6, 2024 11:14 AM |
Feature Requests » Highlight past due bookingsI would love to see a way to visually tell a booking has a past due balance. I use the ribbon view and if the guests name or the color of the block could be red to indicate there's an outstanding bal… (Posted Oct 21, 2024 12:46 PM) |
Oct 21, 2024 12:46 PM |
General Help and Questions » Refund created balance dueThank you! I was able to create a new charge line as a negative amount and indicated refund to zero out the balance. (Posted Jul 24, 2024 11:51 AM) |
Jul 24, 2024 11:51 AM |
General Help and Questions » Refund created balance dueHow do I clear up an outstanding balance left when refunding a guest? Should I just edit the charges to reduce the amount due? https://uc.orez.io/w/files/18620c4e605649fea35c463214bd5ea6 Sor… (Posted Jul 23, 2024 5:35 PM) |
Jul 23, 2024 5:35 PM |
Feature Requests » Reports - Breadcrumbs/Drill DownUnless I'm missing something there's no way to back track when you select a report. There aren't any links/breadcrumbs to go back to the report list. I forget to open reports in a new tab. Also, … (Posted Jul 23, 2024 10:37 AM) |
Jul 23, 2024 10:37 AM |
Feature Requests » Balance Due HighlightedHi I mainly use the ribbon view of bookings. It would be extremely helpful if the balance due when hovering was highlighted or a different color. If you're glancing quickly it's easy to miss if s… (Posted Jul 5, 2024 10:02 AM) |
Jul 5, 2024 10:02 AM |
General Help and Questions » Trigger forecast not accurateI have in my trigger forecast, messages that say they're not going to send, but are actually being sent and when I go to the profiles messages, the system says they will send. Why is the forecast… (Posted Jun 20, 2024 11:44 AM) |
Jun 20, 2024 11:44 AM |
General Help and Questions » Credit Card - Tied to Guest Profile or Property Booking?OK - it's not between guests, same guest different property. I thought the card would be tied to the guest's profile so if they book a different property it follows them. But that is NOT the … (Posted Jun 15, 2024 12:29 PM) |
Jun 15, 2024 12:29 PM |
General Help and Questions » Credit Card - Tied to Guest Profile or Property Booking?Hello I have 2 properties, one is our vacation rental and the other I use for a car rental that is offered with our VR. If a guest pays us directly for one property and then we create a booking i… (Posted Jun 14, 2024 4:46 PM) |
Jun 14, 2024 4:46 PM |
General Help and Questions » VRBO Trigger Won't Send MessageThank you Ken - I did see one fired with a new rez that came in. Can you address my question about imported reservations? Will I have to continue to manually send those messages or is this part o… (Posted Apr 1, 2024 9:26 AM) |
Apr 1, 2024 9:26 AM |
General Help and Questions » VRBO Trigger Won't Send MessageSo VRBO triggers won't run at all?? :/ (Posted Mar 29, 2024 4:36 PM) |
Mar 29, 2024 4:36 PM |
General Help and Questions » VRBO Trigger Won't Send MessageI have imported VRBO bookings (and AirBNB) that won't fire the automated triggers b/c the system says there's no message thread. Now that my API is integrated, I tried to "create" a thread by sending… (Posted Mar 29, 2024 10:06 AM) |
Mar 29, 2024 10:06 AM |
General Help and Questions » VRBO inquiry to quoteI'm thoroughly confused on how to handle VRBO inquiries. I've responded, but I'm unable to pre-approve via VRBO's portal and the guest info wasn't imported to send a quote via OR. What are the pr… (Posted Mar 28, 2024 4:58 PM) |
Mar 28, 2024 4:58 PM |
Feature Requests » Back to inbox buttonIt's multi click and when you have to respond to multiple messages or go back in to the inbox it's just not super convenient. Either have a back to inbox button, or put the InBox as it's own button, … (Posted Mar 6, 2024 6:38 PM) |
Mar 6, 2024 6:38 PM |