General Help and Questions

Sort by

• Newest Reply
• Newest Topic

@Michelle R - if you haven't yet, please submit a support ticket. 

That's frustrating. Hopefully they get this fixed.

Same issue for me as well. I submitted a ticket with OR, but I think the OR team is away at a conference for a few days so support will be delayed. I'm just happy to know I'm not alone as I originally thought my listing had an issue.

I have the same problem. I posted in a FB OR group and at least two others are having the same problem.

Please help. I don't understand why I cannot upload one of my Airbnb listings. I keep getting this error:

Please correct the errors below.

• The server returned an error response (520 520). Check the URL to make sure it's correct. If everything looks right, send the URL to support and we'll have a look.

I have had a request from one of my clients and I'm going round in circles with the pricing.

They want a sat-sat price and a Mon-Fri price, this of course varies several times a year.

Any suggestions how I do it?

I tried Spot rates with the check in day having the whole price on it but it won't accept £0 for any of the other days.

Is there a way to export guests per property?  When I export, I get them all.  When I look at the filter, property is not one of the criteria I can choose from.  

Thanks

Curious how everyone handles Occupancy Tax reporting.

Because I am API-connected, I collect taxes for my Vrbo and personal website bookings but not Airbnb. To calculate the gross revenue numbers required for remitting taxes, I have to run the OR Tax Summary report twice. Once for "only Airbnb" and once for "Everything but Airbnb". The numbers go in a spreadsheet to calculate totals.

I would love to hear about a better way, or how y'all do it.

Thanks,

Tim

Solved.

Hi James,

Are you able to provide the Elavon reseller contact information? I am currently looking to switch from Stripe. 

Thanks in advance. 

If they give you trouble, I just got approved with an Elavon reseller who has lots of vacation rental customers on MCC 6513.  Pricing at:

interchange + 0.10% + $10/mo

OR

interchange + 0.05% + $35/mo

OR

interchange + 0% + $75/mo

Hi

This may sound like a dumb question, but is there a way to create a booking and NOT require any upfront payment? We have a car rental that we set up as a separate "property". This makes it easier for us to track the rental and send specific emails, etc.

Anyway, I would prefer to not collect anything for this until 30 days prior to arrival. But I can't find a way to allow bookings to be created with $0 collected up front.

Thank you

Thanks.  I have emailed the Helpdesk.  It is all my channels (Airbnb, VRBO and GVR).

It depends on what channel, what you're syncing, and sometimes can depend on the time of day as well. Keep in mind that requesting a sync before the last sync has completed boots you to the back of the line in the sync queue again for some channels.

Think of those syncs as lanes of traffic. High traffic times mean it takes longer to get to your destination! 

If you could write your concerns, along with screenshots and links if possible, up to the Helpdesk at help@ownerrez.com, we'll be happy to take a closer look.

I have the same question and don't see answers anywhere.  In my case, I made changes early this morning, after no updates were sent, I forced as sync and still hours later, nothing.

I’m curious about how quickly OwnerRez sends updates to connected channels. I made a listing update five minutes ago in OwnerRez, but I’m not seeing the change on Airbnb yet. Do you have any insights?  I could not find help topics on this subject.

Hi Monica,

While this is not a feature available directly in OwnerRez, you're always welcome to use a third party widget of your choosing. You just need the embed code for that widget to drop into your OR Hosted site.

I am looking for a pop up form or way to capture visitors email or offer a discount on my Owner Rez website.

Is there a way to prompt the visitor to tell them - "not ready to vacation right now? ok. provide your email so we can keep you updated about discounts and specials etc?"

Answers, thoughts, suggestions welcome- Thank you!

Hey skinorth,

If each listing has its own Hosted Website, you have two options here. You can either do eight separate GVR connections, one for each Hosted Website, or you can do one connection that uses the Global Landing Page (GLP) for all listings. Note that once one GVR connection has been established, OwnerRez support must open the additional connections you need one by one if you're using the Hosted Websites as the landing pages, so you'd need to write to help@ownerrez.com so we can get those opened up for you.

More info on the GLP, if you're interested in just having one GVR connection for all listings, can be found here: https://www.ownerrez.com/support/articles/google-vacation-rentals-common-issues-questions#global-landing-page

It's also worth mentioning that the GLP is instant book only. If you need request to book as opposed to instant book, the only way to make that happen would be to use your Hosted Websites as the landing page for this connection. Then, your website's booking widget configurations will apply.

If we've not answered your question, or if we need to dig deeper into the specifics of your current account / website configurations, please write to us at the helpdesk and we'll gladly assist further.

Hi Stephen,

No, availability and rates will both sync via the API. If you need different rates on the channels v. your direct booking site, you can do a Rate Adjustment specific to the channel API connection. More on that here:

https://www.ownerrez.com/support/articles/channel-management-api-integrations-rate-adjustments

Im having the same issue. Is there something wrong?

Undercard_Wonder's response above is now months old.  As no update has been published I am concerned about our own multi-Ownerrez Hosted website situation.  I am wondering what the current status is of this issue.  We are actively considering using GVR, and how best to do so.  We, similar to Undercard_Wonder, have multiple, distinct Ownerrez Hosted Websites, one for each of our (currently) eight properties.  Each has  its own domain name.  So given my reading of the current Ownerrez documentation on the subject of GVR implementation and its most effective use, I am quite confused.  The choice seems to be either to use the Ownerrez Public Booking Link - or - use an Ownerrez Hosted Website.  But we have eight of them!  Which one do we use?

When we first began implementing our Ownerrez Hosted websites, GVR simply was not on the horizon.  Now I am concerned that one of the choices will be  to completely rethink and redo our in-place Ownerrez Hosted website implementation strategy.  I have not seen enough of the functionality of the OwnerRez Public Booking Link.  I do not know how it would function within our multi-property situation, how it would handle our eight properties successfully using GVR.  I am looking for an explanation of the Ownerrez Booking Link and how it works in a multiple property situation.  Where do I go for guidance on this matter?  How can I get either some demonstration of how best to do this, or advice on how we need to modify our current Hosted website implementations to take advantage of the GVR Channel links?

Any and all advice will be seriously considered and gratefully accepted.

In general, if you update the booking rules, the rental agreement should be updated. You'd need to update the rules before the guest signs the rental agreement and using Request to Book means you should have the opportunity to update the rules before you confirm the booking.

Hey Brooke,

You should be able to add Conditions on that discount. There are a number of date related options you can choose from.

If you have any trouble setting that discount up, please write to us at help@ownerrez.com, and send us a link to the discount you're working on. We'll be more than happy to take a closer look with you.

Solved - seems it was temporary.

You can set up a "no changeover" restriction for a particular date, meaning no arrival or departure is allowed, but someone can stay that day. For example, as shown in this article about the rates calendar:
https://www.ownerrez.com/support/articles/property-availability-rules#changeover

Or this article about seasons:

https://www.ownerrez.com/support/articles/holidays#check-in-out. 

You could also decide to force a gap. For example, you have no booking for Thanksgiving at all, so you offer the date as bookable, but no changeover allowed that day, hoping for some last-minute booking. This means if someone checks in, then no one can check out. Or if someone checks out, no one can check in.
https://www.ownerrez.com/support/articles/property-availability-rules#gap-rate-calendar

Is there anyway I can block checkout on specific days, like Christmas Eve for example, my cleaning crew are off on that day, and I had an instant booking and guests are now checking out on Christmas Eve, If I got another booking checking in on Christmas Eve, I won't have anyone to clean/turn over, and If i block Christmas Eve, I will lose a potentially good booking for Christmas, I need to avoid this mistake in the future and It doesn't seem like Pricelabs have this option as well

Thanks

Let’s say a guest causes $1,500 in damages and your security deposit is only $500. I’m wondering if anyone has experience with what they’ve done in situations like this. I’m wondering specifically for Airbnb, given they have their “aircover” program. I’ve heard mixed reviews about it. It seems like a lot of people say they don’t really pay out anything. However I’ve also heard people say they’ve gotten paid out over $2K in damages and the process was easy. I’m wondering how the Ownerrez security deposit may complicate things. I’m specifically looking for people who have real world experience with this type of scenario. I’m not looking for hypothetical scenarios. 

In case anyone is wondering, I have two STRs for about 3 years now. I’ve never been in the situation described, but I know eventually it’s just a matter of time. So I’m wanting to know the best way to approach it. 

Re the API connection to Vrbo and Booking.com - is it possible to sync only the availability calendar but not rates?

Direct bookings via our website will have different rates - and we won't be taking payment online - so we only want to display the availability calendar, as rates will be displayed separately on the site. Would rather not use iCal due to the limitations in sync frequency.

I'm using the latest version of Chrome and latest version of Channel Bridge. In Channel Bridge I click Log In for Vrbo, and successfully log in to my Vrbo account, but Channel Bridge doesn't change, it just keeps showing the Log In option. I have tried removing and adding back the Channel Bridge extension, and also clicked Refresh Status, but the problem remains. Can anyone help?

Because OwnerRez does not know the actual time a guest checks out, this would not be able to calculate automatically. However, if you have this rule published, you can always manually apply the surcharge to your guest's booking and adjust the pricing to reflect your calculation, then keep that amount from your Security Deposit.