Leaving Hostaway because of their booking fee?

Discount for "No Cancellation" policy

Sandy W
Nov 14, 2024 3:10 PM
Joined Feb, 2024 1 post

Is there a way to customize the cancellation policy per booking using Request to Book status? For example, if I run a 10% off discount for a "No Cancellation" policy, could I have a Vrbo guest ask about this and allow me to adjust their quote before confirming their booking? I would also need the cancellation policy to change in the rental agreement.

Adria H
Nov 27, 2024 1:52 AM
OR Team Member Joined Aug, 2022 149 posts

In general, if you update the booking rules, the rental agreement should be updated. You'd need to update the rules before the guest signs the rental agreement and using Request to Book means you should have the opportunity to update the rules before you confirm the booking.