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Because OwnerRez does not know the actual time a guest checks out, this would not be able to calculate automatically. However, if you have this rule published, you can always manually apply the surch…
(Posted Nov 23, 2024 6:15 PM)
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Nov 23, 2024 6:15 PM |
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We do not directly integrate to Expedia at this time because they are part of our Vrbo integration. Expedia is Vrbo's parent company and they are continually improving their API connection.
At th…
(Posted Oct 18, 2024 6:51 PM)
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Oct 18, 2024 6:51 PM |
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Hi Michelle,
Apologies for the confusion!
Bri is correct that you can set multiple filter criteria for a single search. The system will work that way, however, the important factor is that th…
(Posted Aug 13, 2024 11:09 AM)
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Aug 13, 2024 11:09 AM |
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The Rate Push tool is a deprecated feature and has not been a supported feature for some time, as noted in this support article:https://www.ownerrez.com/support/articles/channel-bridge-push-rate-airb…
(Posted Jul 11, 2024 12:28 AM)
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Jul 11, 2024 12:28 AM |
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Hi Jen,
Please search your mailbox for a message from help@ownerrez.com as a reply to your ticket. I show that Adria replied to you on Monday evening. I will resend it just in case it got lost.
(Posted Apr 25, 2024 5:46 PM)
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Apr 25, 2024 5:46 PM |
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Hi Liz,
This is a recent change from Booking.com that we've begun researching but they seem to have made more changes. Could you please write an email to help@ownerrez.com with the subject …
(Posted Apr 3, 2024 6:33 PM)
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Apr 3, 2024 6:33 PM |
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No known problems from our end, and your account is reporting that both booking confirmations were delivered to your inbox.
Please try searching your mailbox for help@ownerrez.com in case they g…
(Posted Jan 11, 2024 12:51 PM)
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Jan 11, 2024 12:51 PM |
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OwnerWebs was not phishing, that was advertising spam. They were not trying to get your credentials, just trying to sell you their website design service.
However, that is an unauthorized use of…
(Posted Nov 20, 2023 6:48 PM)
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Nov 20, 2023 6:48 PM |
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We have reached out to our BDC contact with this specific scenario, he will be requesting his team to look into this and work with GetARoom regarding proper contact information being passed through.
(Posted Nov 1, 2023 9:54 PM)
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Nov 1, 2023 9:54 PM |
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Hi Derek,
At this time we have over 50 users in our Beta test, and we're working out some issues with the integration before we add anyone else to it. We're working as fast as we can throug…
(Posted Oct 5, 2023 6:04 PM)
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Oct 5, 2023 6:04 PM |
General Help and Questions » Google Pay?
Not likely, Google's products are all independently managed by different groups. Because Google does not handle payments for GVR bookings (they direct guests to your website to complete the actual bo…
(Posted Sep 20, 2023 5:43 PM)
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Sep 20, 2023 5:43 PM |
General Help and Questions » Turno not free
Thanks for bringing this up, it is the exact opposite of what we have been told was the agreement. We are reaching out to Turno directly to get clarification.
(Posted Sep 11, 2023 3:06 PM)
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Sep 11, 2023 3:06 PM |
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Hi Russ,
With most integrations such as listing sites, most of the other systems write their integration into OwnerRez, we don't integrate to them.
Payment processors are a bit different whe…
(Posted Sep 5, 2023 6:01 PM)
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Sep 5, 2023 6:01 PM |
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Yes, in the API Integrations area you can set a per-channel Rate Adjustment to increase your rates for that channel by a designated amount:
https://uc.orez.io/w/files/8834f3c859d941169fa02dee7e59…
(Posted Sep 1, 2023 6:48 PM)
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Sep 1, 2023 6:48 PM |
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Hi Tim,
You can control Credit Card payment methods at the property level within Settings > Payment Methods. At the bottom of each payment processor's settings page is a list of which properties …
(Posted May 25, 2023 7:18 PM)
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May 25, 2023 7:18 PM |
General Help and Questions » SMS setup
SMS Branding is currently in a holding pattern due to new federal regulations requiring it for all existing senders as well as new ones. The approval group is overwhelmed with applications and we are…
(Posted Mar 23, 2023 4:59 PM)
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Mar 23, 2023 4:59 PM |
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Due to the nature of tokenized credit cards, the ID numbers are tied to each PMS software. Tokenized cards cannot be moved to a different account or PMS from the one it was created under.
I…
(Posted Mar 17, 2023 8:24 PM)
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Mar 17, 2023 8:24 PM |
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While Owners can't set up their own payment processors, it is possible for you to set up individual payment methods for each property (or group of owned properties) so the owners receive payouts dire…
(Posted Mar 9, 2023 1:29 PM)
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Mar 9, 2023 1:29 PM |
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This article may be beneficial to you:
https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance
(Posted Jan 23, 2023 6:13 PM)
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Jan 23, 2023 6:13 PM |
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Can you provide more details about what you found?
(Posted Jan 12, 2023 10:03 PM)
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Jan 12, 2023 10:03 PM |
