Leaving Hostaway because of their booking fee?
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Bri

OwnerRez Team Member
Joined March 2022
112 posts
Topic

General Help and Questions » Pet surcharges getting fed into a property that doesnt allow pets - error

Hi Kunal, Every Surcharge has property specific conditions that can be applied. You'd need to tell that Pet Fee Surcharge not to apply to a specific property in order to clear that error. htt…

(Posted 34 mins ago)

General Help and Questions » Gross revenue per owner for 1099-MISC

Bump by Fun Coast Rental (/forums/users/347399069) – Dec 28, 2024 10:15 PM (UTC) Hi! Our Product team pinned an update on this Feature Request in October. You can check that out here: h…

(Posted 1 hr ago)

General Help and Questions » Help with some odd pricing.

Hey James, This wouldn't be configurable within rates, but you might be able to accomplish what you're looking for using Length of Stay (LOS) discounts with criteria that only apply the discount …

(Posted Dec 20, 2024 10:06 AM)

General Help and Questions » Email notifications by property

Hey Brian, Do you mean you're looking for tiered access so that some Team Access users in your account have access to guest communication for some properties but not others? Or are you looking to…

(Posted Dec 19, 2024 2:37 PM)

General Help and Questions » Tags and message triggers

Is this possible now? by Arrive and Thriv (/forums/users/347393574) – Dec 13, 2024 7:25 PM (UTC) Hi, You can set Tags in Trigger conditions, yes. Here's how to go about that: https://ww…

(Posted Dec 19, 2024 2:05 PM)

General Help and Questions » Book w/o payment

Hey Renee, While you can't enter $0 for the first payment, if the car rental is set up as a property in OR you can adjust the rules to not collect the first payment automatically. To do this, vis…

(Posted Dec 19, 2024 1:44 PM)

General Help and Questions » export guests per property

You can export the information you're looking for by exporting your Bookings List view.   To do this, go to the Bookings tab in the OwnerRez menu bar, then select List on the far right (assum…

(Posted Dec 16, 2024 8:33 AM)

General Help and Questions » Channel Updates

It depends on what channel, what you're syncing, and sometimes can depend on the time of day as well. Keep in mind that requesting a sync before the last sync has completed boots you to the back of t…

(Posted Dec 5, 2024 4:27 PM)

General Help and Questions » Website Pop up

Hi Monica, While this is not a feature available directly in OwnerRez, you're always welcome to use a third party widget of your choosing. You just need the embed code for that widget to drop int…

(Posted Dec 5, 2024 1:35 PM)

General Help and Questions » Multiple Hosted Websites for Google Vacation Rentals?

Hey skinorth, If each listing has its own Hosted Website, you have two options here. You can either do eight separate GVR connections, one for each Hosted Website, or you can do one connection th…

(Posted Dec 2, 2024 10:45 AM)

General Help and Questions » API connection - is it possible to sync only the availability calendar but not rates?

Hi Stephen, No, availability and rates will both sync via the API. If you need different rates on the channels v. your direct booking site, you can do a Rate Adjustment specific to the channel AP…

(Posted Dec 2, 2024 8:39 AM)

Template/Design Share » Year end reporting to Homeowners

Hi Jen, We don't currently have what you're looking for with PMv1, but PMv2 is being tested as we speak. I think you'll find a bit more of what you're looking for with that new version when it is…

(Posted Nov 27, 2024 12:14 PM)

General Help and Questions » Discount for a single month

Hey Brooke, You should be able to add Conditions on that discount. There are a number of date related options you can choose from. https://uc.orez.io/w/files/e0a331eea3ec4ce5b9e1a3155fbb5039 …

(Posted Nov 25, 2024 11:14 AM)

Feature Requests » Automated Messages That Serve as Autoresponders to Guest Messages

Any update on this? I'm going to start self-managing and am trying to decide which software to use. The only thing holding me back from OwnerRez is the auto-reply for incoming messages from guests wh…

(Posted Nov 20, 2024 7:56 AM)

Feature Requests » Request for Flexible Minimum Night Requirement Settings

[This topic has been closed as a duplicate of another topic ( Different Minimum Nights Rule for Different Channels (/forums/requests/different-minimum-nights-rule-for-different-channels) )]

(Posted Nov 18, 2024 3:21 PM)

Feature Requests » Different Minimum Nights Rule for Different Channels

[Another topic was closed as a duplicate of this topic ( Request for Flexible Minimum Night Requirement Settings (/forums/requests/request-for-flexible-minimum-night-requirement-settings) )]

(Posted Nov 18, 2024 3:21 PM)

Feature Requests » Copy booking.com email to contact info

Hi John, Booking.com bookings no longer sync a platform email address. For this reason, it's necessary to send your Booking.com guests the BUFIXUP link so that they can provide their real contact…

(Posted Nov 18, 2024 12:26 PM)

General Help and Questions » Booking Widgets (Wordpress)

Hey there, There's CSS that you can apply to that widget that will remove a lot of that for you and strip it down to the following: https://uc.orez.io/w/files/d996978d0acb449e8fe57685f9588a31…

(Posted Nov 18, 2024 11:12 AM)

General Help and Questions » Reviews

Hi Marcel, Reviews need to be marked as shown in order to display on your reviews widgets. If the reviews you're missing are marked as shown in the Reviews page, but still are not populating on y…

(Posted Nov 18, 2024 10:49 AM)

General Help and Questions » Line Item Pivot Table Headers

Hi Michael, The Line Item Pivot does break out those surcharges and discounts individually, but you can also see them rolled into their own respective columns in the Charge Totals section within …

(Posted Nov 5, 2024 11:40 AM)