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In general, if you update the booking rules, the rental agreement should be updated. You'd need to update the rules before the guest signs the rental agreement and using Request to Book means you sho…
(Posted 6 days ago)
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6 days ago |
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You can set up a "no changeover" restriction for a particular date, meaning no arrival or departure is allowed, but someone can stay that day. For example, as shown in this article about the rates ca…
(Posted Nov 24, 2024 11:03 PM)
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Nov 24, 2024 11:03 PM |
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Agoda is a channel partner of Booking.com.
Booking.com recently has been redacting links. Try following the steps in this article:
https://partner.booking.com/en-us/help/legal-security/securit…
(Posted Nov 22, 2024 11:43 PM)
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Nov 22, 2024 11:43 PM |
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Hi Alex:
Currently the delayed review setting works as follows:
When a review period starts, after check-out and until a maximum set by Airbnb (14 days), Airbnb sends our systems a signal that…
(Posted Nov 21, 2024 4:04 PM)
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Nov 21, 2024 4:04 PM |
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It looks like RentMount has already integrated with some channel managers, you could certainly suggest that RentMount write to OwnerRez's open API so they can be integrated here, too.
GVR has no s…
(Posted Nov 13, 2024 9:51 PM)
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Nov 13, 2024 9:51 PM |
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Can you check your display settings? If you are zoomed in too much, you might see the hamburger instead. I was able to check your desktop view and saw the names of the menu items across the top.
(Posted Nov 11, 2024 2:26 PM)
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Nov 11, 2024 2:26 PM |
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Alece- I added you to the wish list
(Posted Oct 31, 2024 9:03 PM)
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Oct 31, 2024 9:03 PM |
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I recently saw this info on a forum post. Had you tried these steps?
Apparently you can choose to request a certain category:
Go to the listing, click property I believe and it will show categori…
(Posted Oct 30, 2024 9:14 PM)
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Oct 30, 2024 9:14 PM |
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Have you tried the file uploads option:
https://app.ownerrez.com/settings/accountfiles
It does not sort by property, but if you title the documents to begin with the property name, could…
(Posted Oct 28, 2024 4:53 PM)
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Oct 28, 2024 4:53 PM |
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Hi James:
Generally, you want to make any changes to an Airbnb booking on Airbnb.com and allow the change to sync to OwnerRez.
You are changing properties and there is one issue that can make t…
(Posted Oct 28, 2024 3:40 PM)
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Oct 28, 2024 3:40 PM |
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There is no way for you to affect the order of your photos on Google. Both photos and, descriptions & headlines are AI edited on GVR. Google completely controls how they present the listing info sync…
(Posted Oct 28, 2024 2:34 PM)
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Oct 28, 2024 2:34 PM |
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Any time you change the check-in/out time of a booking via the change/move button in the booking overview screen, it should update the lock via RemoteLock in a matter of minutes. If that is not happe…
(Posted Oct 28, 2024 2:32 PM)
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Oct 28, 2024 2:32 PM |
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You should be able to edit that in the theming area:
https://app.ownerrez.com/settings/theming
(Posted Oct 12, 2024 3:29 PM)
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Oct 12, 2024 3:29 PM |
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Booking.com did begin offering an RTB option; at the moment, users are experiencing frustration, and there is no two-way communication. You can neither ask nor answer questions of the guest. You are…
(Posted Oct 6, 2024 4:07 PM)
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Oct 6, 2024 4:07 PM |
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Would it work for your setup to adjust the cleaning fee something like what is shown, with the appropriate amounts? Then batch update the existing bookings. https://uc.orez.io/w/files/6af932ad8a4f45a…
(Posted Oct 3, 2024 4:51 PM)
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Oct 3, 2024 4:51 PM |
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Would duplicating that main property work for you? Once duplicated, you can edit the differences. This article gives more details:
https://www.ownerrez.com/support/articles/add-new-property#dupli…
(Posted Sep 23, 2024 6:22 PM)
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Sep 23, 2024 6:22 PM |
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Yep!
We are currently developing the option to sync to those new settings. Airbnb does not always give advanced notice for their changes which finds us adapting after the fact. I don't have an E…
(Posted Sep 16, 2024 7:16 PM)
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Sep 16, 2024 7:16 PM |
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Can you try disabling those instead of deleting them?
If they have been used previously, the audit logs need them to exist as a reference point. In general, OwnerRez recommends disabling things ra…
(Posted Sep 10, 2024 12:14 AM)
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Sep 10, 2024 12:14 AM |
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I have two adjacent properties that are very similar. Summer 2023 I made one property have a cleaning fee that is rolled into rent (mgmt fee) & the other property show the cleaning fee. I have notice…
(Posted Aug 28, 2024 4:32 PM)
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Aug 28, 2024 4:32 PM |
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When changing a booking on a mutually blocked property, you first have to remove the mutual blocking to free up the availability. You can view the webinar linked at the top of this article (the mutua…
(Posted Jul 16, 2024 12:03 AM)
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Jul 16, 2024 12:03 AM |
