Adria H

OwnerRez Team Member
Joined August 2022
154 posts
Topic

Feature Requests » Year End Statement for PM

Added you Kathy

(Posted Jan 8, 2025 10:07 PM)

General Help and Questions » new to rentals ownerrez - feq Qs

Hi Wei: Welcome to short term rentals and to OwnerRez!   * If I add my listing on one platform, will it automatically appear on others, or do I need to manually add it on Airbnb, Book…

(Posted Jan 7, 2025 1:56 PM)

Feature Requests » Year End Statement for PM

Gotcha: Shoreline Rental Mike P

(Posted Jan 6, 2025 11:17 AM)

Feature Requests » Year End Statement for PM

Hi all: Cheryl- you are on the list, no existing PMv1 users have been added to Beta, yet. Staci-added you Codi-added you CWV- added you

(Posted Jan 5, 2025 7:21 PM)

Feature Requests » Year End Statement for PM

Added you to the list, Jen

(Posted Jan 5, 2025 11:18 AM)

General Help and Questions » 'Importing' issue in Airbnb

The Airbnb listing import feature only.  affects adding listing content to a property on OwnerRez. There can be a few reasons for a slow/problematic import for a property syncing from OwnerRez to …

(Posted Dec 14, 2024 3:54 PM)

General Help and Questions » Discount for "No Cancellation" policy

In general, if you update the booking rules, the rental agreement should be updated. You'd need to update the rules before the guest signs the rental agreement and using Request to Book means you sho…

(Posted Nov 27, 2024 1:52 AM)

General Help and Questions » Block Checkout on certain days

You can set up a "no changeover" restriction for a particular date, meaning no arrival or departure is allowed, but someone can stay that day. For example, as shown in this article about the rates ca…

(Posted Nov 24, 2024 11:03 PM)

General Help and Questions » Agoda removes links

Agoda is a channel partner of Booking.com. Booking.com recently has been redacting links. Try following the steps in this article: https://partner.booking.com/en-us/help/legal-security/securit…

(Posted Nov 22, 2024 11:43 PM)

Feature Requests » Custom timing for delayed posting of a bad review.

Hi Alex: Currently the delayed review setting works as follows: When a review period starts, after check-out and until a maximum set by Airbnb (14 days), Airbnb sends our systems a signal that…

(Posted Nov 21, 2024 4:04 PM)

General Help and Questions » RentMount.com - would listing with them cause problems with Google Vacation Rentals?

It looks like RentMount has already integrated with some channel managers, you could certainly suggest that RentMount write to OwnerRez's open API so they can be integrated here, too. GVR has no s…

(Posted Nov 13, 2024 9:51 PM)

General Help and Questions » Menu on hosted website is displaying as a hamburger

Can you check your display settings? If you are zoomed in too much, you might see the hamburger instead. I was able to check your desktop view and saw the names of the menu items across the top.

(Posted Nov 11, 2024 2:26 PM)

Feature Requests » Year End Statement for PM

Alece- I added you to the wish list

(Posted Oct 31, 2024 9:03 PM)

General Help and Questions » New Airbnb App and search categories

I recently saw this info on a forum post. Had you tried these steps? Apparently you can choose to request a certain category: Go to the listing, click property I believe and it will show categori…

(Posted Oct 30, 2024 9:14 PM)

Feature Requests » File Store per Vacation Home and Business profile

Have you tried the file uploads option: https://app.ownerrez.com/settings/accountfiles   It does not sort by property, but if you title the documents to begin with the property name, could…

(Posted Oct 28, 2024 4:53 PM)

General Help and Questions » Unblocking a room

Hi James: Generally, you want to make any changes to an Airbnb booking on Airbnb.com and allow the change to sync to OwnerRez. You are changing properties and there is one issue that can make t…

(Posted Oct 28, 2024 3:40 PM)

General Help and Questions » Google Vacation Rentals photos

There is no way for you to affect the order of your photos on Google. Both photos and, descriptions & headlines are AI edited on GVR. Google completely controls how they present the listing info sync…

(Posted Oct 28, 2024 2:34 PM)

Feature Requests » Have a tag automatically change the check-in or check-out time when it's applied

Any time you change the check-in/out time of a booking via the change/move button in the booking overview screen, it should update the lock via RemoteLock in a matter of minutes. If that is not happe…

(Posted Oct 28, 2024 2:32 PM)

General Help and Questions » Updated phone information

You should be able to edit that in the theming area: https://app.ownerrez.com/settings/theming

(Posted Oct 12, 2024 3:29 PM)

General Help and Questions » Request to Book on Booking.com

Booking.com did begin offering an RTB option; at the moment, users are experiencing frustration, and there is no two-way communication. You can neither ask nor answer questions of the guest.  You are…

(Posted Oct 6, 2024 4:07 PM)