Leaving Hostaway because of their booking fee?

Book w/o payment

Renee C
Dec 6, 2024 11:14 AM
Joined Feb, 2024 14 posts

Hi

This may sound like a dumb question, but is there a way to create a booking and NOT require any upfront payment? We have a car rental that we set up as a separate "property". This makes it easier for us to track the rental and send specific emails, etc.

Anyway, I would prefer to not collect anything for this until 30 days prior to arrival. But I can't find a way to allow bookings to be created with $0 collected up front.

Thank you

Bri
2 days ago
OR Team Member Joined Mar, 2022 110 posts

Hey Renee,

While you can't enter $0 for the first payment, if the car rental is set up as a property in OR you can adjust the rules to not collect the first payment automatically. To do this, visit the Rules page for that property and click the Change button. You'll see an option to not charge the card when the booking is made, but keep it on file. You can also set it so that the booking does not auto cancel.

This is a bit of a workaround to the existing system parameters, but I think it would be the closest to what you're looking for. You would, of course, need to remember to go in and manually process the payment when you're ready to.

While we do not currently offer what you're looking for via automation, you should check if it's been suggested already! Use the link below to search our Feature Request forum. If it's not there, you can write this up as a suggestion so other clients can vote up your ideas for new and improved features in OwnerRez: https://www.ownerrez.com/forums/requests