Feature Requests

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Is there a way to have a field on the property page that updates the VRBO video field?

Currently the fields API endpoint returns a string of numbers, doesn't correlate to anything. Would be better if it returned the URL of the file instead.

I came to the features forum today just to look for this.   

It would be so helpful in list view to be able to drag and drop column orders or hide columns we don't want to see in that view (per user).   

It would be super useful to be able to like comments here in the forums (vai a thumbs up or a heart). It is a helpful way for users to add their agreement/emphasis to a comment without having to add their own comment that simply says "me too" or "I agree".

When posting expense by property, the list of properties in the drop down menu is sorted by owner.  This is not needed.   If you have to post by owner, that's the next drop down list.   This list should be just the properties.  There should be type ahead feature to find the property.

I would like to be able to set discount codes rules, such as "Next 3 to use" or "book by xxx" options when giving direct booking discounts to guests. 

Hey Michael,

Your Feature Request has one upvote, at present. I would suggest sharing this with likeminded OR users who would be willing to vote for this idea! Demand drives a lot of what we do on the backend here, so the more votes, the more likely it is that we would prioritize such a request.

This topic has now been open for 4 YEARS. I know of at least one competitor to OwnerRez have had this feature for at least 3 years now. It also appears to have the most votes of open topics. What's the reason not to work on this feature?

Any update on this feature?

The speed of new feature adds is painfully slow. It appears that other PMs are iterating and adding features 2-3x faster. At this pace OR won't be the "go to PMS" for much longer. I really hope there's some plans in place to hire more Devs to keep up.

Hello, all!

Our Engineering team is hard at work on several key projects that are crucial for our overall growth and stability. While we're aiming to kick off development on a Marriott integration by the end of 2025, we want to be transparent that the timeline might shift a bit.

We truly appreciate your patience and enthusiasm. Rest assured, the Marriott integration is on the to-do list. Updates will be posted here as they become available.

P.S. Tell your likeminded OR friends to upvote this feature if it's also of importance to them! 

Hello

It would be super helpful to show if a message failed to send. I received a notification from OR on my phone that a text didn't go through. However, when I go to the actual conversation in box, there is no indication that my guest didn't receive the message.

I saw this request in an old post, but through the use of the Schlage app? Is there any update on this?

As an alternative, I'm willing to bet this could be done with a little creativity using triggers and zapier. Has anyone tried something similar? 

I haven't gone very deep into OR's capabilities yet, so I'm not sure if this would be currently possible. 

This view is helpful because you can easily see the upcoming reservations with tags. It would be helpful for cleaners or team members to see tags for special requests.

I do not charge my owners a cleaning fee - they don't get to see that

here is my setup for cleaning charges:

Thanks for posting this. I'll add the agreement reminder! If a more general trigger option is available in the future, that would be great. Thank you.

booking originated X days ago and renter agreement is not complete, so messages to hosts / guests can be sent

Hey Cory, I believe you can already do what you're asking. Take a look at the following screenshot. I created a trigger that is sent 5 days after the booking is created if the renter agreement is still not signed:

A second use case would be for last minute bookings: I send messages to cleaners for new bookings and also a reminder a week before, but if the booking is last minute, I could set a condition to not send the reminder if the booking was only created X days ago.

For this, we would need to add Booking Originated Days Ago condition like there is for Booking Arrival Days From Now.

I'm part of the new Booking.com beta group, syncing over content (photos, amenities, descriptions, etc), and I'm enjoying it.

I noticed this list of "Fine Print" items in the Booking.com extranet, and it's a bunch of random hotel and COVID related stuff. See below.

I wouldn't care, but there's one called "guest must show ID and credit card at check-in" that is turned on for all properties. And this is showing out live on the public guest side.  There's a big warning saying that ID/CC will be required when you get there.  BDC also has a history of dropping in new hotel-type stuff like this.  Now that you have content sync working, it would be great to be able to turn these off automatically.

No time stamps on the messages

Click on an individual message bubble in the thread, and it will show the time stamp along with the status (queued, sent, failed).  This follows what most chat/text apps like iPhone or Google do when you press on a message. Example below:

In absence of an easy visual cue on calendars for missing renter agreements (without the extra steps of setting filters) it would be helpful to have a trigger set for the conditions of: booking originated X days ago and renter agreement is not complete, so messages to hosts / guests can be sent. A second use case would be for last minute bookings: I send messages to cleaners for new bookings and also a reminder a week before, but if the booking is last minute, I could set a condition to not send the reminder if the booking was only created X days ago.

There are four triggers, Booking, Block-Off, Inquiry and Quote. Any chance you could add trigger Message Received?

Agreed.  I used to use Superhog, but that is a horrible name for an insurance company.  I'd get quite a few questions about them.  Something coming from Stripe would be much better.

I know this is an old post.  But just FYI, Superhog has changed their name to Truvi:  https://truvi.com/

I guess they finally heard the message that SuperHog wasn't the best name.  FYI, SuperHog was supposed to be short for Super Host+Guest.  It was certainly a memorable name of a company!  But can see how it may have raised questions.    Just in case you wanted to give them another look.  Perhaps the new name would inspire more Trust with your guests?

Also I would mention that the Lynnbrook Group has a feature they call GuestID.  It is free for last minute booking made within 7 days of the date of stay as Last minute bookings like that tend to be the highest rates of fraud.   The feature is also available for other bookings for a fee.  More info on Lynnbrook's offering here:  https://www.lynnbrookgroup.com/features/guest-id/
And our support doc here:  https://www.ownerrez.com/support/articles/payment-processing-gateways-lynnbrook-group#guest-id

The PM > Batch Update tool is great, but if you need to update expenses on bookings that were already remitted to the owner (and thus PM Locked) you can't.

I'd like an option here:

To "ignore PM Lock" or "update even if PM Locked" or however you want to put it.  Otherwise, there are dozens (or even hundreds!) of bookings that you cannot update when wrong.

I don't know about this recent upgrade.When I open the inbox I only see the chatting messages via Airbnb.  No time stamps on the messages. 

If I click on Activity Timeline In the right side panel, It opens up a timeline showing messages, triggered messages and emails sent

Then. . . if I click "Full View" in the right side panel, it brings me back to what used to be displayed prior to the recent upgrade.  This view shows me the entire messaging sequence including chat, triggered messages and triggered emails sent.  I think this upgrade is more cumbersome that what was available before.

Can't wait this will save so much time.

I am already using tag automation, however we can not setup multiple triggers from that. I need a very simple ability to say "send this email every day at 9am until this tag/task is removed".  Right now your system will trigger ONCE on DAY1 and not RETRIGGER on days 2-99.

I would love to see some integration with GuestSVCS software for parking at my properties.  Currently the processes are separate and ur would seem to be low hanging fruit to complete this integration.  Help!

In creating custom Owner Statements, there should be an option for “Owner Net” WITHOUT the cleaning fee. This is confusing for our clients to see the cleaning fee added in at the top, and then removed in the Expenses below. 

I agree - I would like to see ALL of the messages back and forth on any medium coming through the inbox.  This shows the complete pic with the guest.  We don't capture incoming emails yet but right now I appear to have separate threads for the same guest - one for SMS, another for VRBO, and then I have to go to conversation history for outgoing emails.

Hi Michael, this request contains several ideas, which makes it hard to say whether we're moving forward on all of them or even one thing. Or we can already do some of the things in a roundabout way (see below).

1) I would mention/ask, have you tried Tag Automations out? They can't do all that we have planned yet, but you can then use Tags to fire off other things.

https://www.ownerrez.com/support/articles/tags-automations

2) Several integration partners might be able to help with some of these at the present time.

If neither of those will meet your needs, I encourage you to get your fellow users to upvote it. With only 2 votes, at present, it does not stand out from the list of other feature requests under consideration.

nice