Automated messages in inbox thread

Status: Requested 6 Votes
Wesley W
Jul 17, 2024 3:19 PM
Joined Apr, 2024 16 posts

Would it be possible to see the automated messages in the inbox thread.  After they have sent in the respective time block below, and then the future ones that will send, with the option to skip them.

 

I searched and this might be called the unified inbox.  If it is I am sorry, and please delete thread as a duplicate.  If not or smaller version of that, please consider.

Jenny O
Feb 5, 2025 5:04 PM
Joined Aug, 2022 19 posts

I agree - I would like to see ALL of the messages back and forth on any medium coming through the inbox.  This shows the complete pic with the guest.  We don't capture incoming emails yet but right now I appear to have separate threads for the same guest - one for SMS, another for VRBO, and then I have to go to conversation history for outgoing emails.

 

Tom S
Feb 6, 2025 4:44 PM
Joined Oct, 2022 1 post

I don't know about this recent upgrade.When I open the inbox I only see the chatting messages via Airbnb.  No time stamps on the messages. 

If I click on Activity Timeline In the right side panel, It opens up a timeline showing messages, triggered messages and emails sent

Then. . . if I click "Full View" in the right side panel, it brings me back to what used to be displayed prior to the recent upgrade.  This view shows me the entire messaging sequence including chat, triggered messages and triggered emails sent.  I think this upgrade is more cumbersome that what was available before.

Paul W
Feb 9, 2025 9:04 AM
OR Team Member Joined Jun, 2009 860 posts

No time stamps on the messages

Click on an individual message bubble in the thread, and it will show the time stamp along with the status (queued, sent, failed).  This follows what most chat/text apps like iPhone or Google do when you press on a message. Example below: