Feature Requests

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Allow "Limit One Use Per Person" for Discount Codes 4 replies

Shaina K
2 days ago
Joined Aug, 2024 1 post

Need "get 10% off your first stay" too.

Permanently delete triggers & templates 0 replies

Kelly K
2 days ago
Joined Sep, 2021 7 posts

I would like to be able to permanently delete triggers and templates that haven't been used in months or years.  I realize that I can disable them, but I have a pretty long list and it gets confusing and cumbersome when I'm adding new items or having to sort through disabled items.

Using Review as Trigger for templates 22 replies

Bri
2 days ago
OR Team Member Joined Mar, 2022 185 posts

Not ETA I can provide at this time, but it was tasked this week and we look forward to seeing it roll into development very soon. 

Using Review as Trigger for templates 22 replies

Aaron C
2 days ago
Joined Sep, 2024 7 posts

Hurray! This is much needed. When do you expect it to hit production?

Using Review as Trigger for templates 22 replies

Bri
2 days ago
OR Team Member Joined Mar, 2022 185 posts

PLEASE add a "review written" condition option for triggers! This is so crucial so that we're not reminding guests who have already submitted their reviews!

by Alece – Mar 22, 2025 6:58 PM (UTC)

Hey, Alece!

We have plans to incorporate a "No Review" option with regard to reviews in trigger conditions. I think this will serve the purpose you're looking for.

WhatsApp Business Integration 24 replies

Sloanish
2 days ago
Joined Jun, 2018 147 posts

This integration will do a long ways towards unifying our inbox. Any updates, now that it is almost April?

Failed Delivery Notification 1 reply

Renee C
2 days ago
Joined Feb, 2024 30 posts

Had a failed text message today (did get notified) but it doesn't show as failed in our InBox. That would be great to be able to see.

I was able to find it in the person's "conversation" page. It would also be useful to know the reason it failed. When I googled the error code looks like the picture in the text msg was the issue?

Map Widget 5 replies

Alece
3 days ago
Joined Jan, 2020 220 posts

So many crucial elements are needed to be made available via widgets -- including a map for search as well as a map for individual property pages showing the home's location!

Websites: Add a Cancellation Policy 2 replies

Abbie E
3 days ago
Joined Nov, 2023 1 post

Agreed. We have the same issue.

Disable Property Photos 6 replies

Bri
3 days ago
OR Team Member Joined Mar, 2022 185 posts

I have several photos that have text and are allowed on Airbnb, but not VRBO. Has this feature been created yet so I can filter? 

Hi Shannon,

This request was closed, and all unique votes here were moved over to the main thread on this same topic - https://www.ownerrez.com/forums/requests/select-which-photos-are-sent-to-the-difference-channels-and-our-own-website

At this time, there are no plans to build out this feature. I suggest sharing the request linked above with likeminded users who would be willing to give it an upvote. Our Product and Dev teams rely heavily on votes to determine what will make it on the development roadmap in the future!

Disable Property Photos 6 replies

Shannon S
3 days ago
Joined Dec, 2024 1 post

I have several photos that have text and are allowed on Airbnb, but not VRBO. Has this feature been created yet so I can filter? 

Same Day Bookings with Time Cut Off 36 replies

Kelly M
4 days ago
Joined Apr, 2021 27 posts

Any ETA on this feature??

Invite Well Reviewed Guests to Direct Booking Site 1 reply

Bri
4 days ago
OR Team Member Joined Mar, 2022 185 posts

This request has been merged into the related topic https://www.ownerrez.com/forums/requests/trigger-on-incoming-review-based-on-criteria

All unique votes from this thread have been accounted for on the request linked above.

Trigger on Incoming Review Based on Criteria 2 replies

Bri
4 days ago
OR Team Member Joined Mar, 2022 185 posts

[Another topic was closed as a duplicate of this topic (Invite Well Reviewed Guests to Direct Booking Site)]

Trigger Criteria filter for return guests 1 reply

Bri
4 days ago
OR Team Member Joined Mar, 2022 185 posts

This topic is being merged into related request https://www.ownerrez.com/forums/requests/repeat-guest-tag-automation

All unique votes from this thread will be accounted for on the request linked above.

Repeat Guest Tag Automation 3 replies

Bri
4 days ago
OR Team Member Joined Mar, 2022 185 posts

[Another topic was closed as a duplicate of this topic (Trigger Criteria filter for return guests)]

PM - Recurring Expenses 37 replies

Edward G
4 days ago
Joined Dec, 2023 17 posts

No, I don’t charge a fee on taxes. I don’t think a flat fee on revenue is that unusual of a model, as OwnerRez supports it. Many other PMs charge a similar flat fee. Yes, that’s how we do VRBO fees too. It works….but it todays day and age of software capabilities there is no reason it should be that manual. Being able to have a recurring 5% fee added to every VRBO booking would easily solve this. This feature has been requested for 6 years. 

Add 'Review' status as option for triggers 2 replies

Nathan
4 days ago
Joined Jun, 2023 21 posts

Is there a way to trigger a channel message to be sent immediately after our auto 5* review is written? It appears the triggers in this request are for guest reviews (which would also be helpful). Any suggestions?

CustomGPT AI Chatbot for OwnerRez Knowledge Base 3 replies

Nathan
4 days ago
Joined Jun, 2023 21 posts

Hello, yes, that is correct. I'd like an AI chat support agent available as an OR user. Glad to see it's currently in development.

PM - Recurring Expenses 37 replies

PacViewLodging
5 days ago
Joined Sep, 2019 95 posts

You are correct, it sounded like you weren't aware of these components.  Interesting business model for sure.  I would assume any taxation is not included in revenue to the owner?

Vrbo fees are a pain... we currently use the Import/Export feature on the Tools Menu. We export from our VRBO statement page the CSV file of the fees and then use the Import Vrbo Commissions option to import those fees into the bookings... but they would be a booking expense not an owner expense as it seems that you need.

PM - Recurring Expenses 37 replies

Edward G
5 days ago
Joined Dec, 2023 17 posts

What you just described is the current way that OR works and not what this thread is about. Agreed, this would also help for recurring expenses like landscaping, tech, etc. 

What you sent along does not work for many business models. I don't collect the cleaning fee and keep it. I charge a cleaning fee per reservation. It is not always the same as the cleaning fee charged to the guest. All income is revenue and I charge a flat fee on all revenue, including cleaning fees. I also have to charge other fees per booking that the guest does not pay - i.e. linen fee. Regarding the booking fees, it is a known OR limitation that it cannot properly pull in VRBO pay per booking fees. A recurring expenses feature would allow a 5% VRBO fee to be charged to every VRBO reservation. This is not currently possible including in the screenshot you sent.  

____________________________

Edward, not sure if this will be helpful or not, but the surcharges can be configured.   I suspect it requires that the PM module be turned on but you can choose to handle them appropriately.   Here is a cleaning fee where we get the entire amount... It never even appears on the owner statement.   Guest pays it and it comes to us.   We run the PM statement to get what our total payouts from the owner should be.

And then on the owners you can decide for each owner how to handle the channel fees.   This one is an example for an Owner setup to deduct that channel fees from the owner.  And of course you can choose to show it or not. 

I believe that this thread is more related to those things that happen over and over each month but are not really related to the booking themselves...at least that is what I thought it was.  Like fees we charge for tech or landscaping or window washing, etc... it happens month after month for a property but is not tied to a booking.   

 

PM - Recurring Expenses 37 replies

PacViewLodging
5 days ago
Joined Sep, 2019 95 posts

Edward, not sure if this will be helpful or not, but the surcharges can be configured.   I suspect it requires that the PM module be turned on but you can choose to handle them appropriately.   Here is a cleaning fee where we get the entire amount... It never even appears on the owner statement.   Guest pays it and it comes to us.   We run the PM statement to get what our total payouts from the owner should be.

And then on the owners you can decide for each owner how to handle the channel fees.   This one is an example for an Owner setup to deduct that channel fees from the owner.  And of course you can choose to show it or not. 

I believe that this thread is more related to those things that happen over and over each month but are not really related to the booking themselves...at least that is what I thought it was.  Like fees we charge for tech or landscaping or window washing, etc... it happens month after month for a property but is not tied to a booking.   

PM - Recurring Expenses 37 replies

Edward G
5 days ago
Joined Dec, 2023 17 posts
Is there any update to this? I need to bill owners for cleaning, laundry, VRBO fees, etc. All of these are fixed fees per stay. A monthly manual import with room for lots of errors is our only option right now, or paying for a different software to do Owner Statements. 

Add field that lists rent rate per night 12 replies

Scott J
5 days ago
Joined Mar, 2019 210 posts

It’s a huge question mark why the breakdown of price per each booked night isn’t native to this app, and why fixing this wasn’t top priority years ago.

Who goes to buy anything else and both seller and buyer get to see only the total and not the breakdown?

Add field that lists rent rate per night 12 replies

Bill S.
5 days ago
Joined Jan, 2023 1 post

Hey is there any update on this feature? I have had a few booking ask to reduce their stay and it ca be impossible to reduce the rate correctly when using dynamic pricing because the rates change daily. 

CustomGPT AI Chatbot for OwnerRez Knowledge Base 3 replies

Bri
5 days ago
OR Team Member Joined Mar, 2022 185 posts

Agree - I also would like an AI agent that I can train on my portfolio of properties and their owner manuals. It could then answer most common questions.

 

by Sloanish – Mar 16, 2025 8:16 PM (UTC)

Hey Sloanish,

I take Nathan here to mean that he'd like an AI chat support agent available as an OR user. Sounds like what you're looking for may more closely align with this Feature Request which is already in development at this time:

https://www.ownerrez.com/forums/requests/chatgpt-integration

Using Review as Trigger for templates 22 replies

Donaven B
7 days ago
Joined Aug, 2022 37 posts

Preach!  :)

Trigger for no review/last chance review opportunity 1 reply

Alece
7 days ago
Joined Jan, 2020 220 posts

PLEASE add a "review written" condition option for triggers! This is so crucial so that we're not reminding guests who have already submitted their reviews!

Using Review as Trigger for templates 22 replies

Alece
7 days ago
Joined Jan, 2020 220 posts

PLEASE add a "review written" condition option for triggers! This is so crucial so that we're not reminding guests who have already submitted their reviews!

Add 'Review' status as option for triggers 2 replies

Alece
7 days ago
Joined Jan, 2020 220 posts

PLEASE add a "review written" condition option for triggers! This is so crucial so that we're not reminding guests who have already submitted their reviews!