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requested, please upvote https://www.ownerrez.com/forums/requests/hosted-site-faq-page-with-schema-markup

You can look at my Airbnb listing to see how the rental agreement and deposit are mentioned. I almost never have it questioned. https://www.airbnb.com/rooms/9942129

12 what? months? properties? 

Did this ever happen?

It would be super nice to connect the owner rez ical to NEST and ecobee via IFTTT, for vacancy thermostat adjustments.

Property Availability Search widget is limited to 12 properties - is there a way to make that list all that are available within that search?

Dan,

Thanks for posting your thoughts. Those who have been here a while know that we are very passionate about the product, release a large number of updates (actively weekly updates with monthly product blog posts that summarize them), care about our community, and build a lot of internal tooling to connect with users.

I appreciate you writing up this list and the back-and-forth. I agree with pretty much all of it, and, frankly, most of it is well known internally, has been discussed, and some of it has been tasked/scheduled.

(PS. There's some great little QOL (quality of life) ones on your list too like being able to customize list columns.  Last year, we put out sticky sort and saved filters for lists, so that was a step in this direction, but being able to customize columns has been back-burned for a while.)

The issue is the large number of features we are working on at any point in time. It's not that we don't care about this stuff or drag our feet.  It's that we are working on a wide roadmap, ranging across 8 "verticals" like PM, Channel Management, Websites, Accounting, and so on.  We have invested heavily in engineering - it's one of the largest teams in the company with 8 senior engineers.

Our burden is not just getting out new things but also circling back and maintaining the older things that tend to go stale or made need updates (ie. maintenance debt) over time.  We spend a lot of time in sysops, monitoring logs, watching for spikes, and adjusting features without users ever realizing what we're doing.  You mentioned that "OwnerRez seems to work without hiccups" which is what we are known for: fast speed, everything just works, not buggy.  That isn't magic.  That's the result of a lot of hard work behind the scenes to make the app feel and perform that way.

We're glad you're here, and thank you for contributing to the conversation.

Understood

Dan,

Thanks for posting your thoughts. Those who have been here a while know that we are very passionate about the product, release a large number of updates (actively weekly updates with monthly product blog posts that summarize them), care about our community, and build a lot of internal tooling to connect with users.

I appreciate you writing up this list and the back-and-forth. I agree with pretty much all of it, and, frankly, most of it is well known internally, has been discussed, and some of it has been tasked/scheduled.

(PS. There's some great little QOL (quality of life) ones on your list too like being able to customize list columns.  Last year, we put out sticky sort and saved filters for lists, so that was a step in this direction, but being able to customize columns has been back-burned for a while.)

The issue is the large number of features we are working on at any point in time. It's not that we don't care about this stuff or drag our feet.  It's that we are working on a wide roadmap, ranging across 8 "verticals" like PM, Channel Management, Websites, Accounting, and so on.  We have invested heavily in engineering - it's one of the largest teams in the company with 8 senior engineers.

Our burden is not just getting out new things but also circling back and maintaining the older things that tend to go stale or made need updates (ie. maintenance debt) over time.  We spend a lot of time in sysops, monitoring logs, watching for spikes, and adjusting features without users ever realizing what we're doing.  You mentioned that "OwnerRez seems to work without hiccups" which is what we are known for: fast speed, everything just works, not buggy.  That isn't magic.  That's the result of a lot of hard work behind the scenes to make the app feel and perform that way.

We're glad you're here, and thank you for contributing to the conversation.

Here you go, levels of access update https://www.ownerrez.com/forums/requests/team-access?page=3#77570

 2) It's only an issue on desktop and a smaller screen such as a laptop. If you go to list view, the right side is cut off. I'm forced to scroll down to the bottom, then scroll right, then scroll back to the top. If we could hide or resize the columns that would fix it. Or just put a scroll bar at the top. I think this one bugs me the most because we use list view so frequently and seems like an easy fix

4) You're right it's subjective. Its a personal preference.

6) thanks for pointing that out.

7) Wifi locks (encode) consume batteries much quicker than zwave or zigbee so it's a real issue.

8) We need to have employees given permissions to respond to messages without having access to financials. Hopefully this will be in the update.

1)The unified inbox isn't truly unified. Texts and emails are still separated.  -  correct, OR is not an email app; maybe they can in the future? However, channel messages, texts are all in the inbox

2) Zero customization of the list view columns, and a scroll bar at the bottom of all places. Their doesn't seem to be any interest in fixing this surprisingly. - not sure what you mean - which columns? There may not be interest in fixing as few to no users ask for it?

3) Way too much navigation is required when setting up templates and triggers 

4) Way too much unnecessary clicking when navigating. - not sure what you mean - seems subjective

5) Setting up templates is time consuming - no ability to even copy.  - Windows or any OS copy/paste works, but ye, thes ability to copy would be nice 

6) Setting up templates - no ability to create a single template that works for all channel types. Rich text should just be optional for email. yes there is such ability. I use some of the the same templates for vrbo, airbnb and booking.com

7) Door locks integration is very limited. No ability to send low battery notifications. Schlage supports this so why isn't it implemented?? don't know, I use erentallock, battery lasts a year at least, will take your word for it

8) When setting up triggers, there is no way to set one up for X hours before arrival. Instead we are forced to create 2 templates for each channel type, total of 6. not sure what you mean. You can create one trigger and specify applicable channels (listing site)

9) On top of this, no ability to organize templates into folders. It's a hot mess.

10) No ability to use many basic tag automations. We're forced to use zapier for such basic stuff.  not clear what "basic tag automation" is for you. I have tag automations to send cleaners a reminder for same-day turn days, send me a text reminding me to set thermostats, send guests a suggestion to purchase travel insurance, and mark those that did purchase insurance. 

11) No ability to have any meaningful levels of access for employees. edit: in development https://www.ownerrez.com/forums/requests/team-access I think I have seen this as "requested" feature - check the requests forum - might be in the works already. But currently, you can already have team members (that have limited access that can be by property, by owner (if you are a PM) w/different permissions  ; you can also give full staff or read-only staff access. 

 2) It's only an issue on desktop and a smaller screen such as a laptop. If you go to list view, the right side is cut off. I'm forced to scroll down to the bottom, then scroll right, then scroll back to the top. If we could hide or resize the columns that would fix it. Or just put a scroll bar at the top. I think this one bugs me the most because we use list view so frequently and seems like an easy fix that would have no negative effects. But I'm not a developer.

4) You're right it's subjective. Its a personal preference.

6) thanks for pointing that out.

7) Wifi locks (encode) consume batteries much quicker than zwave or zigbee so it's a real issue.

11) We need to have employees given permissions to respond to messages without having access to financials. Hopefully this will be in the update.

1)The unified inbox isn't truly unified. Texts and emails are still separated.  -  correct, OR is not an email app; maybe they can in the future? However, channel messages, texts are all in the inbox

2) Zero customization of the list view columns, and a scroll bar at the bottom of all places. Their doesn't seem to be any interest in fixing this surprisingly. - not sure what you mean - which columns? There may not be interest in fixing as few to no users ask for it?

3) Way too much navigation is required when setting up templates and triggers 

4) Way too much unnecessary clicking when navigating. - not sure what you mean - seems subjective

5) Setting up templates is time consuming - no ability to even copy.  - Windows or any OS copy/paste works, but ye, thes ability to copy would be nice 

6) Setting up templates - no ability to create a single template that works for all channel types. Rich text should just be optional for email. yes there is such ability. I use some of the the same templates for vrbo, airbnb and booking.com

7) Door locks integration is very limited. No ability to send low battery notifications. Schlage supports this so why isn't it implemented?? don't know, I use erentallock, battery lasts a year at least, will take your word for it

8) When setting up triggers, there is no way to set one up for X hours before arrival. Instead we are forced to create 2 templates for each channel type, total of 6. not sure what you mean. You can create one trigger and specify applicable channels (listing site)

9) On top of this, no ability to organize templates into folders. It's a hot mess.

10) No ability to use many basic tag automations. We're forced to use zapier for such basic stuff.  not clear what "basic tag automation" is for you. I have tag automations to send cleaners a reminder for same-day turn days, send me a text reminding me to set thermostats, send guests a suggestion to purchase travel insurance, and mark those that did purchase insurance. 

11) No ability to have any meaningful levels of access for employees. edit: in development https://www.ownerrez.com/forums/requests/team-access I think I have seen this as "requested" feature - check the requests forum - might be in the works already. But currently, you can already have team members (that have limited access that can be by property, by owner (if you are a PM) w/different permissions  ; you can also give full staff or read-only staff access. 

simple. Send a payment link to the 1st one. She can make a partial payment for however much (you need to make sure that on Booking > Rules tab, the entire amount is not required). Then she can forward the link to the other two. Or, if you have emails of all three, just send them a link, and they can make their share of the payment. 

in the transaction tab there a few different ways to do this. But the way i would probably do it is go to the transaction tab in the reservation and hit request payment and send them each a link for the specified amounts that way you arent collecting and typing all that manually. 

We have 30 (plus or minus) Yale locks, all with the green zwave cartridge and about 10 Brivo hubs and 10 point central hubs that we need to liquidate and are willing to sell them for 33 cents on the dollar.  Message me at brianleetibbs@gmail.com if you are interested.

EDIT 3:

I'm Frustrated, there's so much that I wrongly assumed Ownerrez would be able to do.

Initially I was excited about OR because of it's responsive webapp, pretty good built in website options, the promise of a unified inbox once Api connected, and it's lists of features  (that turned out to be very rudimentary). 

I hope OR takes this message constructively as I want to continue to use this, however I'm not going to wait for years. As soon as what we're looking for comes along we'll switch, or maybe it's out there and we haven't found it. With AI speeding everything up I'm sure it won't be long. I probably wouldn't have made the switch if I'd known what I know now.

1)The unified inbox isn't truly unified. Texts and emails are still separated. 

2) Zero customization of the list view columns, and a scroll bar at the bottom of all places. Their doesn't seem to be any interest in fixing this surprisingly.

3) Way too much navigation is required when setting up templates and triggers

4) Way too much unnecessary clicking when navigating. 

5) Setting up templates is time consuming - no ability to even copy.

6) Setting up templates - no ability to create a single template that works for all channel types. Rich text should just be optional for email.

7) Door locks integration is very limited. No ability to send low battery notifications. Schlage supports this so why isn't it implemented??

8) When setting up triggers, there is no way to set one up for X hours before arrival. Instead we are forced to create 2 templates for each channel type, total of 6. 

9) On top of this, no ability to organize templates into folders. It's a hot mess.

10) No ability to use many basic tag automations. We're forced to use zapier for such basic stuff.

11) No ability to have any meaningful levels of access for employees.

I could keep going but you can just look at the feature request list and see how long ago stuff has been requested and ignored. I suspect people gave up on voting for features because there doesn't seem to be much activity.

I know some of this is planned or in development, but how long does OR plan to take? I've seen many in the planning or development stages that were requested years ago.  By the time everything is dialed in, this software will be for the dinosaurs.

For now I feel like i need to stick with OR because of the weeks involved in set up. It's a hard pill to swallow that it won't work for us after investing so much time.

Maybe there is a plan to hire more development help? Because that's what appears to be needed. I would gladly pay more for a better product.

Hi Jill,

Give the steps outlined at the link below a try:

Social Share Image - Updates and Caching

If that doesn't do the trick, please write to us at help@ownerrez.com and we'll be happy to take a closer look for you!

You can accept 3 different payments....is there a problem?

Hi,

I'm curious if you received a response as I have the same issue. Any insight is appreciated. 🙏

Hi.  We have 3 people interested in renting one of our properties.  They want to know if they each can pay individually for their rental?  3 ladies all wanting their credit card perks for a 2-month rental.

Lady 1 pays 33.3% using her credit card

Lady 2 pays 33.3% using her credit card

Lady 3 pays 33.3% using her credit card

Hi there!

The Rate Calendar will always show the price coming from your default, season, or dynamic pricing partner. We don't apply any discounts or adjustments in the Rate Calendar.

If you had a 4 day discount, a weekly discount, and a monthly discount in your account, how would the system know which daily rate to display on the Rate Calendar? It couldn't because you'd need to know the number of days a guest will want to book at any point in time on any platform. And you may adjust the rate for each platform you send pricing to.

You can check out our different rate testers, which will help you see what a final price would be for different lengths of stay. Here is some additional information on those tools:

https://www.ownerrez.com/support/articles/rate-testing

Hi All,

How do I enable display of the final, discounted rates in the Owner Rez rate calendar (or other Owner Rez calendar), so that I can see a true overview of pricing and adjust accordingly.

There must be something simple I am missing, but I cannot figure out how to display the final discounted prices in Owner Rez's rate calendar. They just show up as the base rates, which come over from Wheelhouse. I can see the final rates fine in Airbnb's calendar, Owner Rez. This is fairly inconvenient as I then need to switch back and forth to see actual pricing in order to adjust rates appropriately (and have to continue to rely on the Airbnb app, which is a pain).

Thanks for your help! :-D

Paul,

2 suggestions:

1. I'd like to see everything related to guest communications in one place, communications, rental agreement sent/signed, triggered messages sent.  This would show me the total communications with the guest in one place.  Also, when a guest makes an instant booking, the rental agreement goes out to them, they sign it and the confirmation message goes out to them.  Until they communicate with me, they don't show up in the inbox at all.  I had a guest make a booking 15 months out and it took me a while to find them to make sure they wanted the booking in 2026, not 2025. I finally had to scroll through the calendar to find them to send them a message to confirm their dates were correct since nothing shows up in the inbox until one of us asks a question.

2. When you click on a guest in the inbox and it opens the messages, have it open on the most recent message, not the 1st message.  When you have a guest who likes to message you about everything, I really don't want to scroll all the way through everything to see their last message.

Thanks!

I did also reach out to them. It is going to come down to me trying out different things. Need to find out if my lock is also TTLock compatible. The gateway is. Will need to try when I get it.

Hi John!

We advise reaching out to RemoteLock support directly at support@remotelock.com to confirm the connection will work and assist with getting it set up on RemoteLock's side. We have found RemoteLock support to be easy to work with and they should be able to give you detailed guidance on the connection you're looking to make.

I just tried running Channel Bridge for Vrbo reviews and got an error message as well:

Hello Bill - that's a great idea!

We do not have any conditions you can use in a trigger to identify cancelled bookings. Our triggered communications are for active bookings.

A few options:

• There is a system message that sends out for a cancellation and you could modify that system message to include your desired message.
• You could also go to the Messages tab of the cancelled booking and manually send an email to the guest from there
• You can export their email out to your marketing list and send an email or text from outside of OwnerRez

I'm sure you already know, and I wanted to mention it here. You'll want to make sure you're not asking a channel guest to go off platform in a channel message. The channels would not be very happy to see that.

If you need additional assistance, feel free to reach out to us at help@ownerrez.com

As far as I'm aware, there's only the option to have a template message send immediately upon cancellation... not X number of days after. That would be hugely helpful!

If a future guest of ours cancels their reservation, we want to message them a few days after the cancellation. We want to tell them we are sorry they couldn't stay with us, but if they'd like to rebook in the future, here is a link to our direct booking site.

I can't find any triggers/conditions that will help me match this criterion.

Is this system capable of doing this?

 Great effort on the Unified Inbox. Apart from what I hope will be an update to integrating full email support, another quick UX item I’d throw out there is the fixed 2-line height of the Compose box which makes authoring and editing on my mobile device nearly impossible.  I’m so used to being able to quickly knock out a message and edit templates on the go, and now with the limited vertical scroll space, I’m having to find workarounds… can we get something up around 8-10 lines since the input interface seems to overlay the message history anyway and shouldn’t restrict what’s accessible for past message reference?

Hello Danielle,

The only way to schedule the maintenance for March 13 would be to block that date off. If you're not able to reschedule the maintenance, you can force that day to be available for maintenance by blocking the night. If someone happens to book the property for checkout on the 13th, then you could go ahead and unblock it to allow for an arrival on the 13th, which would give you a serendipitous turnaround.

Is anyone else still having issue with Channel Bridge a VRBO?  This was a problem for nearly a month, then fixed for a week and now it's back again. I've tried reinstalling the add-in, only downloading one Reservation ID at a time and nothing seems to work.

 

Same problem here