Create a trigger to send a message after a cancellation

If a future guest of ours cancels their reservation, we want to message them a few days after the cancellation. We want to tell them we are sorry they couldn't stay with us, but if they'd like to rebook in the future, here is a link to our direct booking site.

I can't find any triggers/conditions that will help me match this criterion.

Is this system capable of doing this?

As far as I'm aware, there's only the option to have a template message send immediately upon cancellation... not X number of days after. That would be hugely helpful!

Hello Bill - that's a great idea!

We do not have any conditions you can use in a trigger to identify cancelled bookings. Our triggered communications are for active bookings.

A few options:

• There is a system message that sends out for a cancellation and you could modify that system message to include your desired message.
• You could also go to the Messages tab of the cancelled booking and manually send an email to the guest from there
• You can export their email out to your marketing list and send an email or text from outside of OwnerRez

I'm sure you already know, and I wanted to mention it here. You'll want to make sure you're not asking a channel guest to go off platform in a channel message. The channels would not be very happy to see that.

If you need additional assistance, feel free to reach out to us at help@ownerrez.com