@Suzee -- I understand it shows in the long property description section if included there (as I have it now). For aesthetics and readability, it's far superior to be able to separate out this information. Disappointing to discover so many shortcode and widget limitations in this regard.
Although we don't have a widget or shortcode to generate the house rules, you should be able to put them into the property description, which should sync over via shortcodes if you have a WordPress site. Feel free to write intohelp@owerrez.com if you'd like us to take a look at your account.
@Joel -- I'm trying to display House Rules as their own segment on each of my property pages. I cannot seem to find a shortcode or widget that allows for this, nor can I figure out how to utilize the Custom Field (PXHRULES) that I have created in OwnerRez for this. Can you help me figure out how I can achieve this?
We'd want to take a look in your account at your discounts and this booking in particular to see what occurred. Please send this question to us at Help@ownerrez.com and we'll be take a look at it for you.
If your discount is currently disabled, the "live amount" wouldn't show the discount. Again, happy to take a look at that for you as well.
A 20% last minute discount has been applied to a Vrbo booking for August 2025. The reservation was made in June 2024.
The discount should apply when the following condition is complied with: "Arrival Days From Now is Less than or Equal To 60 Days"
At present, the discount has been disabled but I am not sure if it was in June 2024.
Questions: 1) how is it possible this has been applied more than a year in advance? 2) is there a change log where I can see when I disabled the discount?
Finally, the Channel Rate Tester currently indicates a "live amount" that is about 50% of the "expected amount". However, when I try on the Vrbo site myself, the rates are equal to the "expected amount" + Vrbo guest fees. So OR's tester seems to be faulty.
I had created a block and when I did I added a "title"
I then converted said block into a booking - and it kept the title. Is there a way to remove this? The "title" field isn't an option when converting and "changing" the booking doesn't give me access to this field.
Any update on timing of a fully functional guest portal. Understand some revamp steps on booking cleanbup form, etc...the post in April here suggested a revamp of a guest portal targeted by end of 2024. Are we to expect this in weeks, months, quarters... Thanks in advance.
Hey sunchic vacation!
While there is no specific ETA I can provide with regard to a guest portal, it is on our roadmap for Q2/3. Barring any more pressing issues that would rise to the top of the list before guest portal, we hope to see this by the end of the year. That could always change, so we try to set realistic expectations.
I've lost business because of this, when I reached out to the guest why they didnt book with us, they said, they thought its in their currency which looked high compared to the other quote they got. I know we can add a widget, but when the customer look at the payment page to finalize, it's the owners app page, so we don't have control on that.
With all due respect to OR, Lodgify has this feature, it shows the converted price in the browser location currency, along with "host currency as $ (which is my default currency)". I hope ownerRez can come up with a feature or some kind of integration.
You'll want to use the BUFIXUP link in your channel templates to have guests fill out the POC form and sign the renter agreement. One thing to note is that Airbnb and Booking.com don't send us the guest's email address, so you'll want to use the channel template. We have this support article that goes over how you can set it up: https://www.ownerrez.com/support/articles/trigger-example-booking-channel-reply-request-contact-info
However, Vrbo does send us the guest's email address at the time of booking, so you don't need to use a channel template for Vrbo guests and can use an email template instead that has the BUFIXUP link.
If you want to specify a certain agreement to be shown to guests who book on Airbnb and those who do not book on Airbnb, you should be able to edit the listing site conditions for the legal agreement and make it so that one is for Airbnb and the other is for bookings from other listing sites. More on that here: https://www.ownerrez.com/support/articles/renter-legal-agreements#single-agreement
If needed, you can reach out tohelp@ownerrez.com and we can look further into it for you.
Thank you. I need to do a deep dive into the API integrations. For some reason they scare me! 😝 I’m doing something that basically works for me albeit a very arduous system but worried if I apply the API and everything goes haywire. I will read through all the links again. It just seems complicated.
If you are not API connected to Airbnb or Vrbo, you would need to make your pricing changes in each platform. This sounds like what you are doing now. If so, there's an easier way to do away with that dreaded task!
When you connect to Airbnb or Vrbo through the API, you would make pricing changes on your OwnerRez Rates calendar and then OwnerRez would push those prices out to all of your connected listings. The Airbnb and Vrbo API settings will allow you to add or subtract a percentage of your choosing to the pushed rate so you can account for platform fees if you'd like.
And you could also use one of our Dynamic Pricing partners to help you determine the rates to charge for your specific property if you don't like doing the pricing yourself. They would push pricing to OwnerRez and we will in turn push those to your API connected listings.
If you have more specific questions related to your account, please reach out to us at help@ownerrez.com - we'd be delighted to assist!
Thank you Rex. I don't have any other tickets open. I'm just new to OwnerRez and wanted to know what to expect in regards to getting help when I need it.
Whenever you submit a ticket (whether via email, the in-app form, or the Contact Us page), you’ll receive an automatic confirmation letting you know we’ve received your request. To help us assist you as quickly as possible, please include a clear and relevant subject line in your email or ticket submission. This ensures your request is routed to the right specialist. When submitting a ticket, be sure to include any important details, such as your Booking ID (ORB#####) or other identifiers like the property name (for listing issues) or channel name (for API issues). If you’re using the submission form, you can reply to the autoresponder email to add photos or other attachments. If you’re emailing your ticket directly, feel free to include attachments right away.
You can generally expect a response from our Helpdesk within one business day, often sooner. For urgent issues, having a descriptive subject line is especially important, as our system prioritizes requests based on keywords to ensure critical matters are addressed promptly. The Helpdesk team primarily runs on US Eastern business hours (Monday-Friday 9AM-5PM) but that is not set in stone. Don't be surprised if you do get a response to a ticket later in the evening or on a Sunday morning!
While we are currently quite a way from a 24/7 live support service, we are looking to expand the support hours. Additionally, our Support Center is getting frequent updates so many questions during off-hours can have their answers found there.
I looked at your profile and it looks like you have one open ticket with our Onboarding team and your others are closed. Just making sure, am I missing any tickets you've submitted?
I have been using OR for 4 years now and I do really love all the possibilities it offers. However, I know I must only be scratching the surface with the options. I absolutely hate setting rates for my properties bc I have to manually go into each property on each platform and go day by day. I KNOW there has to be an easier way to do this! But bc Airbnb has different platform fees than VRBO how do you do this? I've searched through the forum posts but don't see one that specifically addresses this. Or if there is a tutorial that you can point me to I would be most grateful.
I am using API for Airbnb and VRBO and direct booking via a non OR site widget. I have created 2 custom rental agreements to tailor liability language (we have a treehouse but no hot tub, etc) and to allow for collecting a security deposit for VRBO and direct, but not for Airbnb.
I would like to send channel messages to sign the rental agreement. For Airbnb, I assume I should use the fix-up form to collect contact info. I believe this form has a "Next" button that goes to the rental agreement. How can a specify what version of rental agreement is shown following completion of the fix-up form?
I ended up selecting all three and doing a test booking, and triggers worked as planned.
My Wix site has a Booking widget and also a Calendar widget, so maybe this is why there are 2 separate checkboxes under "listing site" that use "fileusr.com". I can see from the booking which of these was the source of the booking, so I assume if I unselect the other one and My Property it would still work, but I haven't tried this if it is working as is.
This custom site will correlate to a specific place on your Wix site, and that will be shown as the listing site in your bookings. There shouldn't be more than one of those attributed to a booking's listing site,(you can verify this if you look in your bookings list), so you shouldn't have an issue with duplicate messages being sent out if you select them for your condition setting in the trigger.
That doesn't make sense. So what you're saying whenever I do a purchase and I accept ToS it's not legal binding? So I could like.. return items after 10 years on Amazon?
A guest accepting Airbnb's Terms of Service is not the same as requiring a guest to accept a host's House Rules or sign the host's Rental Agreement.
As you can see from the following Airbnb support articles, even Airbnb recognizes that there may be additional agreements required by a host.
I'll refer to the following Airbnb support articles for more context here. This is a guest facing article:
Some Hosts ask guests to sign contracts or rental agreements. This is so the Host can legally enforce certain rules protecting themselves and their property.
You should be made aware of this requirement before you book. The Host must prominently disclose the actual terms in theirlisting description. If you have questions about the contract, you can discuss it with the Host. You’re not obliged to sign anything.
When they mention "listing description", we always recommend these requirements be added to your listing's House Rules. That is what the channel looks at if you suggest to them that a guest has failed to meet your requirements or broken one of your rules, to substantiate your claim. This area is the strictest enforcement, and the channels should allow you to cancel a reservation before arrival or during a stay for violating these.
As a Host, you can ask guests to sign a contract before staying at your place, but you must disclose the actual contract terms in your listing description.
And further down...
If you fail to disclose the actual terms of the contract prior to booking, a guest can decline to sign it after making a booking request and ask you to cancel the reservation for a full refund. Keep in mind, Airbnb can’t help enforce any special policies in your contract.
Just as Airbnb is expecting you to have yourself covered by adding your requirements and expectations to your listing (House Rules), if they cannot substantiate your claims and you need to hold this guest accountable outside of the channel, your signed Rental Agreement is a Legal Agreement that would hold up with law enforcement.
Simply making a purchase and agreeing to a channel's Terms of Service does not hold the guest as accountable as a legally binding Agreement between the two of you.
I agree. I'd love to see an OR guest communication phone app, allowing push notifications, that has all the threads from the various OTAs while also being connected to a text portal imbedded in an OR direct-booking page. If OR included the option for co-host communications over this, it might even circumvent VRBO's deficiencies in that realm, or perhaps even simplify/extend the co-hosting option across all API-connected OTAs.
I am using a Wix widget for direct bookings. I am working on triggers for a few messages. When I set the Conditions > listing site > is one of, I see the "My Property" checkbox, but the Wix widget also uses "xxxxx.filesusr.com" and so I see two additional checkboxes with labels related to the widget.
In order to trigger messages for Wix widget direct bookings, and not trigger duplicates, which of these 3 checkboxes do I select?
Hey there - did anyone ever offer any guidance or recommendations on this that were helpful to you?
Hi!
While we do hope other users are able to share their valuable feedback as well, I wanted to make you aware that we are working on improved year-end reports, as discussed over here:
PMv2 should include more robust year-end reporting, but it won't provide everything expected until you've gone a full year using PMv2, or have just recently started your account in OR and have been on v2 since your start date.
That doesn't make sense. So what you're saying whenever I do a purchase and I accept ToS it's not legal binding? So I could like.. return items after 10 years on Amazon?
If I add my listing on one platform, will it automatically appear on others, or do I need to manually add it on Airbnb, Booking.com, Tripadvisor, Expedia, etc.?\
Is it possible to quickly change photos on one platform or via OwnerRez and have them sync across all platforms? As I understand from this, it won't work withairbnb.At the moment, you can sync listing content from OwnerRez to other platforms, except Booking.com, which is in the works for an update soon.
Can I use Google Vacation Rentals (GVR) with my own hosting and domain if I have a WordPress plugin installed? I've read this, but isn't clear for me regarding my question.If you have a custom site, like WordPress (rather than an OwnerRez hosted site) you would select the Global Landing Page when you set up the GVR API: https://www.ownerrez.com/support/articles/google-vacation-rentals-setup-connecting
Feel free to write into Help@OwnerRez.com with set up questions & watch for an invitation to a free set up review Jump Start video screen share call.
