Using a Fix-up form and a custom rental agreement

I am using API for Airbnb and VRBO and direct booking via a non OR site widget. I have created 2 custom rental agreements to tailor liability language (we have a treehouse but no hot tub, etc) and to allow for collecting a security deposit for VRBO and direct, but not for Airbnb.

I would like to send channel messages to sign the rental agreement. For Airbnb, I assume I should use the fix-up form to collect contact info. I believe this form has a "Next" button that goes to the rental agreement. How can a specify what version of rental agreement is shown following completion of the fix-up form?

Thanks!

Cory

Hi Cory!

You'll want to use the BUFIXUP link in your channel templates to have guests fill out the POC form and sign the renter agreement. One thing to note is that Airbnb and Booking.com don't send us the guest's email address, so you'll want to use the channel template. We have this support article that goes over how you can set it up: https://www.ownerrez.com/support/articles/trigger-example-booking-channel-reply-request-contact-info

However, Vrbo does send us the guest's email address at the time of booking, so you don't need to use a channel template for Vrbo guests and can use an email template instead that has the BUFIXUP link. 

If you want to specify a certain agreement to be shown to guests who book on Airbnb and those who do not book on Airbnb, you should be able to edit the listing site conditions for the legal agreement and make it so that one is for Airbnb and the other is for bookings from other listing sites. More on that here: https://www.ownerrez.com/support/articles/renter-legal-agreements#single-agreement

If needed, you can reach out to help@ownerrez.com and we can look further into it for you.