VRBO last minute discount applied 6 months too early

Maarten H
Jan 22, 2025 8:07 AM
Joined Jul, 2022 21 posts

Hello all,

A 20% last minute discount has been applied to a Vrbo booking for August 2025. The reservation was made in June 2024. 

The discount should apply when the following condition is complied with: "Arrival Days From Now is Less than or Equal To 60 Days" 

At present, the discount has been disabled but I am not sure if it was in June 2024.

Questions: 
1) how is it possible this has been applied more than a year in advance?
2) is there a change log where I can see when I disabled the discount? 

Finally, the Channel Rate Tester currently indicates a "live amount" that is about 50% of the "expected amount". However, when I try on the Vrbo site myself, the rates are equal to the "expected amount" + Vrbo guest fees. So OR's tester seems to be faulty.


Suzee S
Jan 23, 2025 9:57 AM
OR Team Member Joined Apr, 2023 29 posts

Hi Maarten,

We'd want to take a look in your account at your discounts and this booking in particular to see what occurred. Please send this question to us at Help@ownerrez.com and we'll be take a look at it for you.

If your discount is currently disabled, the "live amount" wouldn't show the discount. Again, happy to take a look at that for you as well.