Hello all,
A 20% last minute discount has been applied to a Vrbo booking for August 2025. The reservation was made in June 2024.
The discount should apply when the following condition is complied with: "Arrival Days From Now is Less than or Equal To 60 Days"
At present, the discount has been disabled but I am not sure if it was in June 2024.
Questions:
1) how is it possible this has been applied more than a year in advance?
2) is there a change log where I can see when I disabled the discount?
Finally, the Channel Rate Tester currently indicates a "live amount" that is about 50% of the "expected amount". However, when I try on the Vrbo site myself, the rates are equal to the "expected amount" + Vrbo guest fees. So OR's tester seems to be faulty.
Hi Maarten,
We'd want to take a look in your account at your discounts and this booking in particular to see what occurred. Please send this question to us at Help@ownerrez.com and we'll be take a look at it for you.
If your discount is currently disabled, the "live amount" wouldn't show the discount. Again, happy to take a look at that for you as well.