I do not use a rental agreement. I have disabled it in system messages. However, I would like to use the booking clean up form with my airbnb bookings so they can enter a valid email address to use with OR messaging. The booking clean up form requests a rental agreement and leads guest to a signature page after they fill in contact information. I don't want to use the rental agreement for airbnb bookings..... how do I change the booking clean up form letter? So far, I can't find a way to edit those types of form letters that have the online links. (I just want line item #1 to show where they need to fill contact info. I don't want #2 so show up. What's the fix?)
We are in the midst of a complete overhaul of how all the guest portal functionality works, which will offer a great deal more functionality. This should be available later this year.
That said, I should mention that we strongly recommend requiring all guests to sign a rental agreement, because that gives you a legally valid and binding contract between you and the guest that you can use with law enforcement, which isn't the case with just an email from a listing channel.
Thanks Ken! That said, is there an insert field that will just request contact information? So I can create my own letter? (I didn't see one right off the bat...)
Ok, one more question for Ken about this rental agreement.... I don't have one on file. I deleted the basic one that came with OR. So, do I now need to create a new rental agreement since I can't make any changes to the one that is currently being sent with the booking cleanup form? After I create my own rental agreement, will that be the one that's sent to guests automatically with the booking clean-up form?
Yes, you'll just want to Create Agreement, and edit it to suit your needs. Assuming you don't place any restrictions on its use (at the very bottom of the edit screen), the presence of an actual agreement will automatically override the default one that's built-in.
I’m wondering if this issue has been resolved. I’m experiencing the same problem—I’d like to customize the language on the page but haven’t found a way to do it.
Any update on timing of a fully functional guest portal. Understand some revamp steps on booking cleanbup form, etc...the post in April here suggested a revamp of a guest portal targeted by end of 2024. Are we to expect this in weeks, months, quarters... Thanks in advance.
That doesn't make sense. So what you're saying whenever I do a purchase and I accept ToS it's not legal binding? So I could like.. return items after 10 years on Amazon?
That doesn't make sense. So what you're saying whenever I do a purchase and I accept ToS it's not legal binding? So I could like.. return items after 10 years on Amazon?
A guest accepting Airbnb's Terms of Service is not the same as requiring a guest to accept a host's House Rules or sign the host's Rental Agreement.
As you can see from the following Airbnb support articles, even Airbnb recognizes that there may be additional agreements required by a host.
I'll refer to the following Airbnb support articles for more context here. This is a guest facing article:
Some Hosts ask guests to sign contracts or rental agreements. This is so the Host can legally enforce certain rules protecting themselves and their property.
You should be made aware of this requirement before you book. The Host must prominently disclose the actual terms in theirlisting description. If you have questions about the contract, you can discuss it with the Host. You’re not obliged to sign anything.
When they mention "listing description", we always recommend these requirements be added to your listing's House Rules. That is what the channel looks at if you suggest to them that a guest has failed to meet your requirements or broken one of your rules, to substantiate your claim. This area is the strictest enforcement, and the channels should allow you to cancel a reservation before arrival or during a stay for violating these.
As a Host, you can ask guests to sign a contract before staying at your place, but you must disclose the actual contract terms in your listing description.
And further down...
If you fail to disclose the actual terms of the contract prior to booking, a guest can decline to sign it after making a booking request and ask you to cancel the reservation for a full refund. Keep in mind, Airbnb can’t help enforce any special policies in your contract.
Just as Airbnb is expecting you to have yourself covered by adding your requirements and expectations to your listing (House Rules), if they cannot substantiate your claims and you need to hold this guest accountable outside of the channel, your signed Rental Agreement is a Legal Agreement that would hold up with law enforcement.
Simply making a purchase and agreeing to a channel's Terms of Service does not hold the guest as accountable as a legally binding Agreement between the two of you.
Any update on timing of a fully functional guest portal. Understand some revamp steps on booking cleanbup form, etc...the post in April here suggested a revamp of a guest portal targeted by end of 2024. Are we to expect this in weeks, months, quarters... Thanks in advance.
Hey sunchic vacation!
While there is no specific ETA I can provide with regard to a guest portal, it is on our roadmap for Q2/3. Barring any more pressing issues that would rise to the top of the list before guest portal, we hope to see this by the end of the year. That could always change, so we try to set realistic expectations.
