Booking clean up form

Hi!

I do not use a rental agreement. I have disabled it in system messages. However, I would like to use the booking clean up form with my airbnb bookings so they can enter a valid email address to use with OR messaging. The booking clean up form requests a rental agreement and leads guest to a signature page after they fill in contact information. I don't want to use the rental agreement for airbnb bookings..... how do I change the booking clean up form letter? So far, I can't find a way to edit those types of form letters that have the online links.  (I just want line item #1 to show where they need to fill contact info. I don't want #2 so show up. What's the fix?)

We are in the midst of a complete overhaul of how all the guest portal functionality works, which will offer a great deal more functionality.  This should be available later this year.

That said, I should mention that we strongly recommend requiring all guests to sign a rental agreement, because that gives you a legally valid and binding contract between you and the guest that you can use with law enforcement, which isn't the case with just an email from a listing channel.

Thanks Ken! That said, is there an insert field that will just request contact information? So I can create my own letter? (I didn't see one right off the bat...)

Ok, one more question for Ken about this rental agreement.... I don't have one on file. I deleted the basic one that came with OR. So, do I now need to create a new rental agreement since I can't make any changes to the one that is currently being sent with the booking cleanup form?  After I create my own rental agreement, will that be the one that's sent to guests automatically with the booking clean-up form?

Yes, you'll just want to Create Agreement, and edit it to suit your needs.  Assuming you don't place any restrictions on its use (at the very bottom of the edit screen), the presence of an actual agreement will automatically override the default one that's built-in.

Got it, thanks!

Hey there,

I’m wondering if this issue has been resolved. I’m experiencing the same problem—I’d like to customize the language on the page but haven’t found a way to do it.

Thank you!

Best,
Nikolay