General Help and Questions

Sort by

• Newest Reply
• Newest Topic

I have all of the triggers and templates set up. I have the reviews widget added. But there is no way to leave a review on the reviews widget. 

Thank you so much!

I've been having issues with the VRBO channel bridge since January 21st. I now have 7 new bookings and cannot import the data. Rev 13.15 did not resolve the issue. I tried the reservation ID method as well and got the same error.

Yes, thanks for adding it!

Hi Jason,

You'll want to check out this article to help configure the header layout for tablets and smartphone. Sounds like you may need a Book Now button on those configurations:

https://www.ownerrez.com/support/articles/hosted-websites-editing-headers-and-menus

If you need more assistance with this, please send us an email at help@ownerrez.com and we'll be glad to take a look!

Hi Jason!

Here are some examples you can use to have your direct book guest write a review for your property:

https://www.ownerrez.com/support/articles/trigger-examples#scheduled-after-departure

Hi Scott, 

Are you looking for this new booking link in the inbox conversation? Hope this will help you get to the booking overview quickly.

You need to create trigger/template to send to the guest who departed with link to submit review. Guests leave review through link you sent.  Once review is submitted (you can approve them one by one or set to auto-show) it will be shown on your website and/or included in your review widget. 

Currently, it appears that direct booking can only be done from a computer, but not through looking at my OwnerRez website on a smartphone or tablet. Is this not an option? Or do I have something set incorrectly?

Has anything been done with this? I now have guests direct booking through my OwnerRez website, but I am not finding a way for them to leave reviews. Only the ones left on AirBnB and VRBO show up  on the reviews page. 

Are you referring to Safely?  When I visited their site it seemed like you need to have 10 rental properties.  Is that correct?

RentalGuardian Damage Protection policies are for standard booking types, they exclude Event coverage so this would not work for Denise.

https://www.ownerrez.com/support/articles/damage-protection-common-issues-questions#common-exclusions

However, one of our other integrated insurance/protection partners may have an offering that works:

https://www.ownerrez.com/support/articles/integrations-overview#insurance

If you move this to the feature request forum I will put my vote in

Yes, I had this situation where a dog got locked into a room and clawed the wall and door and window trim all up. Airbnb would not cover any general labor, however they covered specific items that had a receipt or that could simply be replaced. If I remember correctly, they paid about $200 - $300 of the total damage which was a couple thousand.

I don't allow pets anymore because this wasn't a first.

The options are to either chalk it up to a cost of doing business and move on (which is what I did), or get yourself specific insurance for these scenarios. 

The first thought that crossed my mind is to have a link on the realtor page that goes back to you.

How do you keep the calendars synced when the agent does not use anything that can handle iCal?

Can you get an email from the realtor when a reservation comes through with them? If so then this would be relatively easy to do using zapier which could pick out the details from the email as soon as it comes in and then add it to your calendar.

We rent our home and have just added an event space for 40 people on our property.  We currently have home insurance and require guests to pay for the insurance offered through Owner Rez, however we are thinking we may need enhanced liability and damage coverage policy for rentals that will be using our event space.  Does Owner Rez offer or recommend anything like that? 

Denise, When I was browsing I did see that OR has a Native policy through Rental Guardian, as well as a few others. 

https://www.ownerrez.com/support/articles/rental-guardian

Hi Ed!

We don't currently support IF..THEN..ELSE logic in our triggers.

You could set up two templates - one email and one channel template.

Create two triggers to send - one to send the email template and the second to send the channel template. You'll use an email condition in each of them. For the:

• Email trigger, the condition would be the booking has a real email address
• Channel trigger, the condition would be the booking does not have a real email address

Here's what the condition looks like. I've highlighted the two applicable choices for what you're trying to do.

We rent our home and have just added an event space for 40 people on our property.  We currently have home insurance and require guests to pay for the insurance offered through Owner Rez, however we are thinking we may need enhanced liability and damage coverage policy for rentals that will be using our event space.  Does Owner Rez offer or recommend anything like that? 

When I'm reading or writing in a conversation with a guest, I will often need to click on the link to their booking, quote or inquiry. The unified box doesn't have this. It has a link to the transactions to a booking, and from there it's true that I can just click on the Overview link. But having that Overview link in the unified box will be best and appreciated.

I'm having the same issue.  How do you use the excel template?

Tools > Import/Export > Import bookings (from excel) > Download the template provided in this page.

Currently I'm waiting on a VRBO api so am using this for now. I set up Zapier to put my bookings into the spreadsheet automatically, but can be done manually. It's slightly better then putting them into ownerrez manually one by one.

I have tried several times over the last few days and i haven't been able to get it to work so i decided to manually enter the guest information and the $ break down. The only information that was sent over from VRBO was the first name of the guest.

I'm having the same issue.  How do you use the excel template?

Agreed!

How do you do that?

I want to be able to communicate with guests directly through their email.  Unfortunately, the channel doesn't always supply client email.  One channel seems to pass the guest email through in the booking less than 1/2 the time.   

I want the ability to test to see if the email was provided.   I have a series of templates delivered to guest emails.  When the email is not provided none of the templates is sent.

Please advise how I test

If guest.email <> Null then

      Use email triggers to send welcome letters, area warnings etc.

else

     use channel triggers to send welcome letters, area warnings, etc.

I just received a booking with VRBO this morning. I tried to download the information using Channel Bridge but it isn't working. Is this a VRBO issue?

My inbox says I don't have any channel templates, even tho I do...

I figured out, you have to create specific "guest" templates. 

I don't know if there's a future update that will consolidate templates. I get lost sometimes between the different templates. I have the same information template (directions for example) that are SMS, Email, Channel - never mind within each of those if it's for a booking, guest or otherwise.

Edited to add:

You can't duplicate a template to a different type of subtype - I can't copy my directions from a booking template to a guest template.

Do you remember what triggered this? I have also had this happen.

Hi Michael,

This appears to be a duplicate of https://www.ownerrez.com/forums/general-help/checklists which was already responded to, and the discussion has been moved to your Feature Request where I can see you've also included the mention of using Tag Automations:

https://www.ownerrez.com/forums/requests/check-lists

Any further comments you have surrounding this topic should be made in that Feature Request thread linked above so that we can better keep track of your suggestions surrounding this topic!

Thanks so much. I'm closing this thread here for replies.

Currently when a new booking comes in i use the "notes"field to create a mini-checklist of everything i need to ask and badger the guest before check in.. A short list of like Did they fill in the security deposit? did they register with our HOA  community yet? Did they fill in the Docusign lease agreement? are they bringing pets? etc etc.... it is an extensive list. Is there a way to have a "check list" automatically generated per booking per property, that i can just click to check off as things arrive? Bonus Points, if this could be AI Driven through triggers to automatically remind (aka badger)  guests every 48 hours until they complete their tasks.  Either feature suggestion or ways to make this work as-is today?

I am already using tag automation, however we can not setup multiple triggers from that. I need a very simple ability to say "send this email every day at 9am until this tag/task is removed".  Right now your system will trigger ONCE on DAY1 and not RETRIGGER on days 2-99.