VRBO booking request triggered confirmation email

Hi -

We just got a booking request from VRBO, and even though we hadn't confirmed the booking, the request triggered the "As soon as booking is created" message to the guest. They then filled out the forms, entered their credit card, and effectively booked the house without our approval. We've been using OwnerRez for about a year now and never had this happen. I tried to search the forums for any notes on this but didn't find any. Do we need to modify our trigger in some way so this doesn't happen again?

Thanks in advance for any help.

Pat

I suspect this may be related to the trigger settings - you most likely want to make use of a Condition based on Pending Status.

Can you write in to the Helpdesk with the specific booking, and we'll take a look?

Thanks Ken. I just submitted a Helpdesk form.