When I'm reading or writing in a conversation with a guest, I will often need to click on the link to their booking, quote or inquiry. The unified box doesn't have this. It has a link to the transactions to a booking, and from there it's true that I can just click on the Overview link. But having that Overview link in the unified box will be best and appreciated.
If you move this to the feature request forum I will put my vote in
Hi Scott,
Are you looking for this new booking link in the inbox conversation? Hope this will help you get to the booking overview quickly.
Yes, thanks for adding it!