Introduce Yourself! » Lilly
I'm using OwnerRez for the first time! Please send all tips & tricks my way. Any help is appreciated.
Pictured below is a statement i created, the guest has paid 100% BUT the statement shows 0%
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(Posted Jun 27, 2024 5:44 PM)
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Jun 27, 2024 5:44 PM |
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Hello,
We just tried to put some of our properties on Airbnb and ran into issues where they said they owners had to do the listings then add us in. Has anyone else run into similar issues? Part …
(Posted Apr 12, 2024 4:03 PM)
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Apr 12, 2024 4:03 PM |
General Help and Questions » Manual mode
Sent! Although I think it was to help@ i cant seem to get helpdesk@ pulled up in a hurry anymore.
(Posted Apr 9, 2024 7:44 PM)
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Apr 9, 2024 7:44 PM |
General Help and Questions » Manual mode
Hello, so we took your advice, but now everything looks really strange. Would you mind taking a look?
(Posted Apr 9, 2024 6:21 PM)
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Apr 9, 2024 6:21 PM |
General Help and Questions » Manual mode
Perfect! Thank you so much Ken! We really appreciate you walking up through this.
(Posted Apr 9, 2024 3:35 PM)
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Apr 9, 2024 3:35 PM |
General Help and Questions » Manual mode
Our prices on VRBO our 12% higher to cover their fees, I just want to make sure the fee structure will stay the same at 12% higher.
(Posted Apr 9, 2024 3:13 PM)
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Apr 9, 2024 3:13 PM |
General Help and Questions » Manual mode
Can someone explain manual mode on Chanel Bridge settings? I read the articles but it still wasn't super clear.
(Posted Apr 8, 2024 7:28 PM)
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Apr 8, 2024 7:28 PM |
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We do as well, Ken is it possible to book a walkthrough meeting with you? You are always so good at answering our questions, and explaining them in a way we understand. Thank you!
(Posted Apr 5, 2024 9:25 PM)
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Apr 5, 2024 9:25 PM |
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Hello, so we are doing a statement for an owner of ours and on the statement preview it says the guest has paid zero but on the booking itself the guest is fully paid. Is this a glitch or did we ente…
(Posted Apr 5, 2024 6:04 PM)
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Apr 5, 2024 6:04 PM |
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Hello, we have over 60 properties and as such have decided that a weekly payout would work best for our owners. How it works for our business is after the guest pays, which could be after arrival if …
(Posted Apr 5, 2024 3:14 PM)
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Apr 5, 2024 3:14 PM |
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Basically only during a calendar import can we exclude bookings from a listing site from a calendar export, this has led to "Conflicts" on VRBO during ICAL syncing. It would be very helpful if I coul…
(Posted Mar 19, 2024 10:01 PM)
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Mar 19, 2024 10:01 PM |
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We're on the phone with VRBO now, my booking agent/PA has been working on this for the last couple hours. I'll keep you posted.
(Posted Mar 19, 2024 8:20 PM)
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Mar 19, 2024 8:20 PM |
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Hello! We are hesitant to use API and are having the same conflict issue. Just to make sure I understand correctly we can make a custom calendar, then exclude the current VRBO bookings, and that shou…
(Posted Mar 19, 2024 7:53 PM)
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Mar 19, 2024 7:53 PM |
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Ken,
I will email the info to you from one of the ladies that had the issue.
(Posted Mar 1, 2024 4:11 PM)
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Mar 1, 2024 4:11 PM |
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We have a lot of older clients and they sometimes send up to 6 rental agreements because of the e-sign, is there a way to add doc-u-sign, or something that would require them to type their names in? …
(Posted Mar 1, 2024 3:40 PM)
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Mar 1, 2024 3:40 PM |
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Thank you! You have just solved a problem we have had for months.
(Posted Feb 29, 2024 7:37 PM)
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Feb 29, 2024 7:37 PM |
Feature Requests » Square
I would like to humbly request that owner-rez add square to it's credit card processors, I have found square to be the most user friendly and the easiest for my book keeper as well. Please vote for t…
(Posted Feb 29, 2024 5:13 PM)
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Feb 29, 2024 5:13 PM |
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Perfect! Thank you Ken that fixed it!
(Posted Feb 16, 2024 2:02 PM)
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Feb 16, 2024 2:02 PM |
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Just did!
(Posted Feb 16, 2024 1:47 PM)
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Feb 16, 2024 1:47 PM |
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We are trying to do owner statements and payouts and it's calculating the security deposit in the statement as something the owner gets. Is there a possible solution?
Thanks
Agent@AlaskaTrave…
(Posted Feb 16, 2024 1:44 PM)
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Feb 16, 2024 1:44 PM |
