Add 'Review' status as option for triggers

Status: Requested 9 Votes
Cecilia G
Jan 11, 2025 12:27 PM
Joined May, 2019 5 posts

Reviews are of crucial importance to the bottom line on OTAS. Most guests forget to write them, so it is important to send several reminders before the 14-day window. OR currently does not have a 'review status' option on triggers, so it is not possible to automate reminders to be sent ONLY if the reviews HAS NOT been written. It would be great to be able to automate this by adding a 'review status' option on the trigger settings so that reminders only get sent if a review has not been written yet. 

Alece
4 days ago
Joined Jan, 2020 219 posts

PLEASE add a "review written" condition option for triggers! This is so crucial so that we're not reminding guests who have already submitted their reviews!

Nathan
yesterday
Joined Jun, 2023 21 posts

Is there a way to trigger a channel message to be sent immediately after our auto 5* review is written? It appears the triggers in this request are for guest reviews (which would also be helpful). Any suggestions?