Reviews are of crucial importance to the bottom line on OTAS. Most guests forget to write them, so it is important to send several reminders before the 14-day window. OR currently does not have a 'review status' option on triggers, so it is not possible to automate reminders to be sent ONLY if the reviews HAS NOT been written. It would be great to be able to automate this by adding a 'review status' option on the trigger settings so that reminders only get sent if a review has not been written yet.
